Rockbrossport Opiniões 

318
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Great quality products. They look great, great build quality and good value for money. I just wish there was a way to improve/speed up the delivery process. But, as I understand it, the products are b... Ver mais

Classificada 5 em 5 estrelas

My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Ver mais

Classificada 4 em 5 estrelas

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais

Classificada 2 em 5 estrelas

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de acessórios para bicicletas

Escrito pela empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

318 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(318)

206 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Poor sizing

Bought some large sized cycling gloves however they were so small.

I’m usually UK medium in Assos, Castelli, but Rockbros gloves are tiny fitting. Awaiting a refund.

Gloves looked good and reasonably priced, but sizing is an issue.

2 de outubro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Turned up on time but did not work

Turned up on time but did not work. The batteries that comes with it were dead so had to buy new batteries When it cost £10 and you have to buy new batteries at£5 the cost build up. When changing the batteries I noticed how cheap the plastic part is so don’t know how long it will last.

4 de outubro de 2025
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

We’re truly sorry to hear about the trouble you experienced with your order. This is not the standard we aim for, and we sincerely apologise for the inconvenience caused. Your feedback is very important to us and helps us improve.

Classificada 1 em 5 estrelas

Returns impossible avoid

Quality ok but sizes small and don’t even try to return them .im stuck with an item that’s too small and no easy return mechanism.you have to email the company and then they do t respond ,effectively making sure you run out of time to return within their 14 day window!!I’ve just wasted my money

9 de outubro de 2025
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

We’re very sorry to hear that the item did not fit and that you found the return process difficult. This is not the experience we want for our customers. Please rest assured that we are happy to offer you a return or exchange, and we kindly ask you to contact our customer service team again so we can arrange this for you.

Classificada 4 em 5 estrelas

excellent bicycle light rhl3000

have bought the bicycle light rhl3000 shipping to sweden now three times. first two times via amazon and the us, this time over british rockbrossport. foresaw delivery from within the eu and a warehouse in poland, but lamps were sent from china. no issues with that other than delivery took an extra week. transparent process, toll and vat was taken care of with no extra charges. would however suggest to the company to have a site within the eu, as shopping over an uk site might deter eu customers as it in other cases often means extra hazzle and costs. lamp itself gives a very wide, strong and floody light carpet stvzo style, thus not blinding oncoming traffic. at has with 2x21700 cells three times the battery capacity of conventional rechargeable bicycle lights. recommend.

12 de outubro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Cannot comment on product as it has not…

Following on from my original review, product did arrive late and I did get a good response from RockBros. While late, feel it does warrant a better final review as the product is good.

Cannot comment on product as it has not arrived, ordered 2 weeks ago (5-7 day delivery) After having to translate the tracking updates from Chinese, looks like my helmets have not even left China after 2 weeks. Pretty poor considering this will not arrive as a birthday present. Should have went to my local bike shop…. Did email RockBros, no response yet :-(

3 de outubro de 2025
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Hi,Michael.We’re truly sorry for the delay with your order and the lack of response to your email. This is a very poor experience and the result of our team’s oversight, for which we sincerely apologise. We understand how disappointing this must be and will do our best to resolve it quickly.
-ROCKBROS Customer Service Team

Classificada 1 em 5 estrelas

Poor returns/refund system - no customer service

Initiated a return for an item that really wasnt going to work for what i needed it for. Was suggested I keep item and "give/sell to friends or family" and receive 10% refund!! Emailed back to advise I wanted to return it and receive a full refund as per their T&Cs. Did all of this within the 14 day period and still no further response. Shocking really to suggest such a thing in the first place, IMO.
No customer service contact - will definitely avoid buying from again.

30 de setembro de 2025
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

We’re truly sorry for this poor experience and the inconvenience caused. It was our mistake that your email was overlooked, and we sincerely apologise for this oversight. Please kindly reach out to our customer service team again so we can resolve this for you as quickly as possible.

Classificada 5 em 5 estrelas

Rock rod bell bicycle

Delivery was prompt, item was top quality and an issue I had was very quickly sorted.
Definitely a top product and would have no hesitation recommending the electronic bike bell.

26 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic, well priced and well engineered products with service to match.

Fantastic, well priced and well engineered products. Ordering through the website is very straightforward and the customer service team are very polite and attentive.

My local carrier lost my parcel and without hesitation, the team (Lua) despatched a replacement with a different carrier to ensure I received my product. You can’t ask for fairer than that - thank you!

15 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Package Missing Parts followed by non-existing customer service

I ordered a bottle cage adaptor which attaches to the saddle. The order tracking URL was dodgy to say the least and when the package finally arrived it confirmed my suspicions. The package was missing the parts making the the cage useless. Contacted customer service 3 days in a row, both by email and online chat and no response. My conclusion is rubbish customer service equals rubbish organisation who just takes your money. Warning others to avoid "Rockbros" like a plague!!! I'll change my review if they start resolving my problem!!!

18 de setembro de 2025
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

We’re very sorry to hear about your experience with the missing parts and the lack of response from our team. This is truly not the level of service we aim to provide. It was our mistake that your messages were overlooked, and we sincerely apologise for the frustration this has caused. Please kindly contact our customer service team again so we can resolve this issue for you as soon as possible.
-ROCKBROS Customer Service Team

Classificada 4 em 5 estrelas

I am quite happy with the bottle cages but...

I am quite happy with the bottle cages, they look sturdy and long lasting, the colouring is great as it matches my bike, the only fault i see is the cut channel to position the bottle cage is small not allowing for adjustment and therefore using 2 bottles on a long ride the bottles clashed when fitted together. maybe something to improve for the future by creating a longer channel thus allowing a higher fitting of the cages on the frame.

15 de setembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Top tier service

I bought two bells from rockbros and have had a very good experience with them.
I was unfortunate that the dual hammer bell disassemled during a ride where I went over some bumps in the road. So the bell fell of and i lost some parts.

The service since then have been top tier. I told them about my issue and they have sent a new bell free of charge.

8 de setembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

The actual product seems of good…

The actual product seems of good quality and well made. Correspondence with the company was excellent, as I had a small issue over delivery. This wasn't Rockbros fault but the courier who held it for nearly a week (Evri). I was sent a replacement that was delivered within 3 days from being re ordered via a different courier.

5 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Part good, part bad

This review is for a pair of photochromic cycling glasses recently bought for mountain biking. I like the size and shape of the lenses, being frameless they are unobtrusive, comfortable and easy to forget you are wearing them. I am not convinced the photochromic feature is worth having though. For MTB riding you are often going from bright sunlight to dark wooded areas and the lenses just don’t respond quick enough for you to properly see trail features. Same problem in reverse when returning to bright sunlight. However, the real problem for me are the arms which are very bulky with a square section where they sit over my ears, causing irritation after a short ride. I had to re-work the arms with a Dremmel into a thinner more oval shape and they are now ok. I can’t give them more than three stars and probably won’t buy again.

28 de agosto de 2025
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Hi, Mr. Miller. Thank you very much for taking the time to share your detailed feedback with us. We are truly grateful that you chose ROCKBROS and we value your experience greatly.

We’re pleased to hear you found the frameless design comfortable and unobtrusive, but we’re also sorry to learn that the photochromic response and the arm design did not fully meet your expectations. Your comments regarding the lens transition speed and the fit of the arms are very important to us. We would also like to let you know that we have recently introduced an updated version of our photochromic lenses with improved transition performance, and we would be delighted for you to experience the difference.

Your insights help us continue to refine our products, and we sincerely appreciate your support.

— ROCKBROS Customer Service Team

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