Schnelle und sehr nette Hilfe des Supports ohne viel Blabla, habe mein Anliegen mitgeteilt und habe nach nicht einmal 5 Minuten eine positive Antwort bekommen !!! Außerdem sind für mich alle TOP PROVI... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Hi had an issue with verification of my account Was connected with Chad from support whom was able to assist & walk me through the verification process Chad is a very helpful person Dan c
Depositing couldn't be easier. It's ridiculous trying to get your winnings! They want screen shots of your bank account info including your account number, a utility bill, your drivers license ... NO... Ver mais
A empresa respondeu
Satt inn peng i håp om bonus. Men neida tydeligvis var det en søndagskode i stedenfor. Å var ikke det jeg valgte engang😂😂 å kundeservice fette fjern. Skrev mengang ok var ikke noe de kunne gjøre med... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Blast off with Rocket Spin Casino, where the excitement of online gaming soars to new heights. Our dynamic platform features a wide array of popular local payment methods, all supported by our vigilant customer service team. Empower your players with our exciting promotions, offering regular cashback rewards. Embark on an exhilarating journey with Rocket Spin Casino today and let the hero within lead you to extraordinary victories.
Informações de contacto
Informação importante
2,9
Aceitável
39 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Schlechte Bedingungen
Habe gewonnen und das casino hat einfach mein Profil gesperrt ohne Erklärung
5 de agosto de 2025
Opinião espontânea
Resposta da Rocket Spin
Hallo Clarissa Paul,
wir bedauern Ihre Bedenken und möchten Ihnen versichern, dass Ihr Konto nicht gesperrt ist. Manchmal können bestimmte Verifizierungs- oder Sicherheitsprüfungen den Zugriff vorübergehend einschränken, aber wir sind hier, um Ihnen bei der schnellen Lösung von Problemen zu helfen. Bitte wenden Sie sich direkt an unser Support-Team unter vip@rocketspin.com, damit wir Ihr Konto überprüfen und Ihnen die erforderliche Unterstützung bieten können. Ihre Zufriedenheit und Ihr Vertrauen sind uns sehr wichtig.
Mit freundlichen Grüßen,
Das Rocket Spin Team
Shocking customer service have…
Shocking customer service have deposited lots with no issues then as soon as I make a withdrawal everything becomes complicated they say may take up to 72 hours but my with drawl is still pending and they refuse process it until they feel like it.
1 de agosto de 2025
Opinião espontânea
Resposta da Rocket Spin
Dear B,
We’re sorry for any inconvenience caused. We’re here to help—please contact us at vip@rocketspin.com so we can assist you promptly.
Best regards,
The Rocket Spin Team
en for alle og alle rocket
som den cigar rut prut min dyser fami er må jeg sige de har de fedeste maskine og service rocket
25 de maio de 2025
Opinião espontânea
Resposta da Rocket Spin
Kære christian juhl,
Tak for din feedback. Vi er kede af at høre, at din oplevelse ikke levede op til dine forventninger. Hvis du gerne vil fortælle mere eller har brug for hjælp, er du velkommen til at kontakte os på vip@rocketspin.com
Med venlig hilsen
The Rocket Spin Team
Banned my account as soon as I wanted…
Banned my account as soon as I wanted to withdraw my 22€. Gave them all required documents for KYC.
20 de maio de 2025
Opinião espontânea
Resposta da Rocket Spin
Hello Adrian Kle,
We’re sorry to hear about the concerns with your account and understand how frustrating this situation must be. Please rest assured that your withdrawal of €22 has been processed successfully. Sometimes account reviews are part of our security and compliance measures, especially during KYC verification, to ensure a safe environment for all players.
If you have any further questions or need clarification, our support team is always available to assist you promptly. We appreciate your patience and hope to resolve any outstanding issues quickly. Thank you for bringing this to our attention.
Best Regards,
The Rocket Spin Team
Stay away
Be prepared to wait or never get your money from withdrawal in it
4 de maio de 2025
Opinião espontânea
Resposta da Rocket Spin
Hello Anthony Renzetti,
We’re sorry to hear about your disappointment, and we completely understand how concerning it can be when a withdrawal doesn’t go as expected. Our goal is to provide a secure and reliable experience, and we’re actively working to improve processing times and communication around payouts.
If you haven’t already, please get in touch with our support team directly at vip@rocketspin.com they’re ready to assist and make things right. Your feedback helps us identify where we can do better, and we truly appreciate you bringing this to our attention.
Best Regards,
The Rocket Spin Team
This company is a scam
This company is a scam. As a first-time player, I used a bonus and had to wager over $1,200, which I did. However, when I tried to cash out $250, I waited three days only for them to reject my request and take the money back because I placed a bet over €5. It’s such a joke.
18 de abril de 2025
Opinião espontânea
Resposta da Rocket Spin
Dear Charlie Hodgetts,
We’re sorry to hear about your experience and understand your frustration. Our bonus terms do include certain conditions - such as max bet limits during wagering, which are clearly stated to ensure fairness for all players. That said, we know this can be disappointing, especially after completing the wagering.
If you’d like us to take another look at your case, please feel free to reach out to us at vip@rocketspin.com - we’re happy to review it with you.
Best regards,
The Rocket Spin Team
Horrible casino
Horrible casino. HUGE SCAM STAY AWAY!!! REPORTED TO ASK GAMBLERS!!!
I finally won on some of their slots. Guess what? Now those slots dont work. For some reason now the only slots that work om their site Are the ones with LOW rtp. This casino use algorythm to shut u off so u cant play on the good ones. You can only loose. This place is illegal!!!! Still waiting on My money you Owe me!!!
15 de abril de 2025
Opinião espontânea
Resposta da Rocket Spin
Dear Tim Cato,
We’re sorry to hear about your experience. Please contact us directly at vip@rocketspin.com so we can investigate and resolve this matter as quickly as possible.
Best regards,
The Rocket Spin Team
Update
Update: nothing got solved. They are still holding money. Trash casino. In addition I didn’t get unbanned. I asked them why I got the ban at all and they told me they can’t tell me. Nice scam guys
28 de março de 2025
Opinião espontânea
Resposta da Rocket Spin
Hello Minh Quan Tran,
We truly regret that your experience has been disappointing. We know how important transparency and fairness are, and we're here to help however we can. Please reach out to our support team so we can re-examine your case and provide further assistance. Your feedback is valuable to us.
Best Regards,
The Rocket Spin Team
Will rob you of your winnings
First time playing i started with a bonus . Wagered what i needed to be able to cash out my winnings. Well i withdrew 2000$CA was pending for 3 days. It got rejected because “i broke the rules” during a bonus if there are bet restrictions it should be stated in each individual bonus so someone doesnt spend hours playing to cash out money to have it ripped out of their hands after winning it fair and square. That being said if that doesnt get resolved i will not be using that casino ever again.
30 de março de 2025
Opinião espontânea
Resposta da Rocket Spin
Hello Zack,
We're sorry to hear about your frustration with the withdrawal process. We always aim to provide a transparent and fair gaming experience, and we understand how disappointing it can be when a withdrawal is declined.
Bonus terms, including any wagering or bet restrictions, are outlined in our terms and conditions, but we appreciate your feedback and will work on making these rules even clearer for our players. If you believe there has been an error or would like further clarification, please reach out to our support team at vip@rocketspin.com and we’d be happy to assist you. We value your experience and hope to resolve this matter for you.
Best Regards,
The Rocket Spin Team
This is a scam casino I just went…
This is a scam casino I gave it one star because there is no zeroI just went through it with cool cat and the same thing is happening that one of the guys on here said exactly. They want all your information even my bank short codes my date that I opened my account my social insurance number my passport it’s a fraud. It’s only a computer. There is no people I spent three months trying to get my money. I even opened up another bank account account because they didn’t do the one I had and then all of a sudden they blocked me and it cannot be changed apparently so I lost out my $1700. They’re all scams unless it is casino rewards in Canada and a few others that I’m not sure about I just know that they’re good. Anything that’s computer generated is a scam.
28 de fevereiro de 2025
Opinião espontânea
Resposta da Rocket Spin
Hello Veronica Wiebe,
We’re truly sorry to hear about your experience and understand your frustration. Your concerns are serious, and we’d like to look into this matter further to see how we can assist you.
Please reach out to our support team directly at vip@rocketspin.com with your details so we can investigate and work to resolve the issue. Your security and satisfaction are our top priorities, and we want to ensure you’re treated fairly.
Best Regards,
The Rocket Spin Team
Top Class
The new kid on the block!
Amazing choice of games including pragmatic that all work. There is lots of bonus action to enjoy.
I really like the customer service they are very quick and efficient, I've played at 1000s of casinos and I rate this one highly!
19 de janeiro de 2025
Opinião espontânea
Resposta da Rocket Spin
Hello Joshua Boylan-smith,
Thank you for your fantastic review! We're honored to be rated so highly, especially by someone with so much experience. It’s great to hear you’re enjoying our games, bonuses, and quick customer service. We’re here to keep delivering top-class experiences—hope to see you back soon for more fun!
Best Regards,
The Rocket Spin Team
Beware!
Depositing couldn't be easier. It's ridiculous trying to get your winnings! They want screen shots of your bank account info including your account number, a utility bill, your drivers license ... NO other site has required that much information to verify me. They don't have live operators by phone to help, so good luck going back and forth with a bot. Worst site ever!!
2 de janeiro de 2025
Opinião espontânea
Resposta da Rocket Spin
Hello Michelle,
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced. Our verification process is designed to ensure the security and safety of our players, and we understand that it can feel excessive at times. We truly regret that this has caused you inconvenience.
Regarding customer support, we value your input and will take it into consideration as we work to improve our service, including exploring more effective ways to assist players.
We want to resolve any issues you have, so please feel free to contact us directly at vip@rocketspin.com with your account details, and we'll ensure your concerns are addressed as quickly as possible. Thank you for your patience.
Best Regards,
The Rocket Spin Team
Scam Casino
Scam Casino! Be careful and don't register or play there. They just closed my account after winning and canceled my withdrawal and kept all the money in the account. Worst casino out there! Don't sign up!
16 de dezembro de 2024
Opinião espontânea
Resposta da Rocket Spin
Lieber Tr,
es tut uns wirklich leid, von Ihren Erfahrungen zu hören und wir verstehen, wie frustrierend diese Situation sein muss. Bitte beachten Sie, dass wir Angelegenheiten wie diese sehr ernst nehmen und uns bemühen, einen fairen Spielablauf und transparente Prozesse für alle unsere Spieler zu gewährleisten.
Bitte kontaktieren Sie uns unter vip@rocketspin.com und teilen Sie uns Ihre Kontodaten mit, damit wir die Angelegenheit schnellstmöglich prüfen können. Ihr Vertrauen ist uns wichtig, und wir möchten sicherstellen, dass alles fair und transparent gehandhabt wird.
Mit freundlichen Grüßen,
Das Rocket Spin-Team
bad casino
bad casino, taking ur money. DONT PLAY HERE OR ROOLI OR ROOSTER.BET
!!! SCAMMERS
18 de outubro de 2024
Opinião espontânea
Resposta da Rocket Spin
Dear Bob,
We're sorry to hear that you've had a negative experience. Please know that we take such concerns very seriously and are committed to providing a fair and secure gaming environment. If you have experienced any issues, we encourage you to get in touch with us at vip@rocketspin.com so that we can look into this and resolve any issues. Your feedback is important and we are here to help you.
Sincerely yours,
The Rocket Spin team
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