Rock n Rose Opiniões 

56
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Bought a ring from their antique/heirloom collection for over £1,000. Wasn’t happy with the quality, so I returned it within the 14-day window. That was almost a month ago - I have confirmation it w... Ver mais

Classificada 5 em 5 estrelas

I found my dream vintage rings through Rock N’ Rose! Couldn’t be happier with the quality of the vintage they obtain, the passion they show for vintage jewelry and the care they take into curating the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The reviews here are hard to ignore but it must be remembered that people are more likely to speak on a bad experience and not so much a good experience. My necklace arrived today and everything... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I received a turquoise ring as a Christmas gift. It was beautifully crafted, a lovely design, exactly what I wanted. Unfortunately it was too small. Even though it was purchased outside of the return... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Compras e moda

Escrito pela empresa

Vintage and antique heirloom rings plus seasonless gold vermeil and sterling silver styles, since 2007.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

56 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(56)

11 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I was a little put off by the reviews…

I was a little put off by the reviews at first but I liked the ring so much that I decided to risk it as it was only £30. So glad I did! Absolutely beautiful, have been wearing it constantly for two weeks and it’s still perfect. Super fast delivery too so only have good words to say about them.

19 de janeiro de 2024
Opinião espontânea
logótipo da Rock n Rose

Resposta da Rock n Rose

Hi Zoey, we're so happy to hear this! Thanks so much for shopping with us and for your lovely review!

Classificada 5 em 5 estrelas

Great customer service and such nice quality gifts

I have only ever had great experiences with this company.
I have had the gold plated star necklace for 3 years, I wear it often, and the gold plating has not changed at all.
Also, when there was a confusion with addresses, rock N Rose kindly just sent me a replacement to my current address instead of lots of hassle. Honestly so grateful and the green scarf is simply stunning. I will co tinue to use this company for myself and gifts. (Also packaging is all very beautifully presented). Could not be happier.

20 de outubro de 2023
Opinião espontânea
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Resposta da Rock n Rose

Hello! So happy to hear this. Thanks so much for shopping with us and for your lovely review!

Classificada 1 em 5 estrelas

Gold ring tarnished within a month

I bought the gold Frances ring in Amethyst and it tarnished and turned silver within a month. Really disappointing given that it cost £44 - I wasn’t expecting top quality but I would’ve expected it to last longer. Shame as the ring was so pretty!

22 de fevereiro de 2023
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Resposta da Rock n Rose

Hi Chloe,

We're really sorry to hear about your ring.

We recommend customers remove their jewellery to shower, swim and work out to prolong the life of their plated jewellery. We do offer a one year warranty and a replating service should you wish to get in touch and take advantage of this.

Best wishes

Classificada 1 em 5 estrelas

Avoid 100%!

Avoid 100%!! Spent £500 on a ring and when it came to enquiring about the ring resize service after purchasing they have ignored my messages on social & email. If you can’t offer a service, don’t advertise that you do. I’ve experienced bad customer service at other companies but never have I been ignored, so disrespectful.

5 de junho de 2023
Opinião espontânea
logótipo da Rock n Rose

Resposta da Rock n Rose

Hi Rachael,

We're really sorry to hear about this.

Unfortunately I can't seem to find any correspondence from yourself regarding a resize. If you're still needing the resize, please do drop an email to hello@rocknrose.co.uk and we can arrange this!

Best wishes

Classificada 1 em 5 estrelas

Can’t be Trusted

I’m seriously worried about this company. I’ve tried four times to ask them a question about ring sizes and haven’t received one reply. Then, after reading so many negative reviews, I would be crazy to even contemplate buying from them. If they won’t respond to me before I’ve even bought anything, what the heck will they be like once they have my money????
It’s a pity. I so love the ring I’ve seen. But, I won’t be dealing with them!!!

14 de maio de 2023
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Resposta da Rock n Rose

Hi Pat,

Thanks for your review. We're really sorry to hear you didn't receive a response. Unfortunately I can't find any correspondence from yourself to our Customer Care email. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Best wishes

Classificada 1 em 5 estrelas

They sent me the wrong ring and despite…

They sent me the wrong ring and despite multiple attempts to make contact with them, I’ve heard nothing back.

8 de março de 2023
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Resposta da Rock n Rose

Hi! We're so sorry to hear about this situation. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Classificada 1 em 5 estrelas

Horrible customer service

Extremely disappointed with my purchase from this company. Received a completely different ring to what I had ordered and the customer service in response to this was appalling. No help was actually offered to me and I was unable to solve my issue as the customer service team eventually just stopped replying to my emails. So know I’m stuck with a ring I didn’t order and I’m £50 out of pocket. As a first time customer, this experience makes it highly likely I will not be buying from this business again. Which is extremely frustrating & disappointing as the products advertised are beautiful.

28 de novembro de 2022
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Resposta da Rock n Rose

Hi Phoebe,

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Classificada 2 em 5 estrelas

I bought a pair of holliday hoops over…

I bought a pair of holliday hoops over a year ago, they were amazing quality.

HOWEVER I then bought myself an ingrid ring. It is supposedly sterling silver, however it tarnished within my first week of wearing.

I have sent multiple emails, it has been over two months now and no response.

I am extremely dissapointed at the lack of response and care from this company.

Sadly it makes me hesitant to buy from them again.

20 de junho de 2022
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Resposta da Rock n Rose

Hi Bethany,

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Classificada 5 em 5 estrelas

70th birthday

We had our mums 90th meal here. Was amazing food.was beautiful staff were really nice and very helpful with anything that we needed.
Will definitely be going Back.

28 de fevereiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointing quality & customer service

I was gifted one of their gold lockets and from the second day it won't stay closed, which is unfortunate as all of the beautiful design is on the front. We've tried contacting them on multiple occasions with no response. I would have loved to have got the same necklace in silver but after this, I'm not sure I'm willing to risk it

17 de fevereiro de 2022
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Resposta da Rock n Rose

Hi!

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Classificada 5 em 5 estrelas

Beautiful down to the minor details

The reviews here are hard to ignore but it must be remembered that people are more likely to speak on a bad experience and not so much a good experience.

My necklace arrived today and everything is perfect right down to the packaging. I opened the box to be greeted with dried flowers which was a beautiful touch. The necklace is Devine and I can feel the quality. Will purchase again.

Absolutely adore this brand, will be purchasing the locket ring shortly x

21 de janeiro de 2022
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Resposta da Rock n Rose

Hi Jade! Thanks so much for shopping with us and for your really kind review.

Classificada 1 em 5 estrelas

I paid £32 for a necklace and you'd…

I paid £32 for a necklace and you'd expect it would be pretty good quality for that price but the clasp broke after one wear. I emailed numerous times and finally received a reply over a month later saying they'd send me a replacement asap and I never received it. So disappointed and will not be ordering from there again. Avoid!

17 de janeiro de 2022
Opinião espontânea
logótipo da Rock n Rose

Resposta da Rock n Rose

Hi Lanna,

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Classificada 2 em 5 estrelas

Customer service is very bad

Their products are lovely, but customer service is atrocious. I have written numerous emails, and even reached out to their social media team, to receive no response. I won’t be buying from them again.

14 de janeiro de 2022
Opinião espontânea
logótipo da Rock n Rose

Resposta da Rock n Rose

Hi Lauren,

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Classificada 1 em 5 estrelas

Cheap fake trash!

My husband ordered me a ruby ring for £43 and paid for delivery. We received the most awful piece of trash - I cannot believe a store can sell cheap tat worth 20p! We tried to send it back, paid again for postage and royal mail sent the item back to us with a ‘delivery address does not exist’ message. After several emails almost 6 months later, we managed to get a refund excluding the postage we paid for twice. I kept the ring in its box in hopes to send it back. Opened it recently, lo and behold, the entire thing has rusted.

10 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered a necklace for my daughters…

Ordered a necklace for my daughters birthday over a month ago now,still not arrived, messaged them several times and no response,won't be using again

9 de setembro de 2021
Opinião espontânea
logótipo da Rock n Rose

Resposta da Rock n Rose

Hi! We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Classificada 5 em 5 estrelas

lovely company

I have bought multiple items from this shop - I was really impressed with the packaging, all the packaging was recyclable and my order came with a note to thank me for shopping with a small business. The items I bought were good quality and have not tarnished. Overall very good value for money!

24 de abril de 2021
Opinião espontânea
logótipo da Rock n Rose

Resposta da Rock n Rose

Hi Rosie, thanks so much for shopping with us and for your really kind review.

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