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Ron Smith & Co Ltd. Opiniões 825

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I... Ver mais

Classificada 5 em 5 estrelas

My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy service everything on time However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Extremely helpful and knowledgeable sales staff. Equipment arrived beautifully packaged and on time. Will definitely go to them again when we need to renew any more tools. Heartily recommend

A empresa respondeu

Informações sobre a empresa

  1. Loja de corta-relvas
  2. Centro de jardinagem
  3. Loja de artigos para paisagismo
  4. Reparação de corta-relvas
  5. Reparação de máquinas
  6. Loja de máquinas

Escrito pela empresa

We’re proud to have been crowned Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards in December. Welcome to Ron Smith & Co., a name that has become synonymous with excellence in garden and estate machinery since our establishment in 1967. Founded by the visionary Ron Smith, our company has grown from a humble beginning into a leading specialist, dedicated to providing top-quality garden and estate machinery to both domestic and professional end-users. Our journey is one of passion, innovation, and commitment to the community we serve. Starting in 1967, Ron Smith envisioned a company that not only supplied the best in garden machinery but also supported its customers with exceptional repair, servicing, and an extensive spare parts department. Over the decades, we’ve grown significantly, yet our core values and dedication to quality have remained unchanged. This enduring commitment to excellence is a testament to Ron’s vision and has been meticulously preserved and built upon by his son, Mark, who runs the business today. Our product range includes a wide variety of garden and estate machinery suited for every need and task. From lawnmowers and leaf blowers to more specialised equipment like robotic mowers, we’re proud to be the main dealer for all the top brands in the industry. Our commitment to quality ensures that each product we sell stands up to the demands of both domestic gardens and professional estates. Sales: Explore our extensive range of machinery in our Worcester and Hereford showrooms or browse our selection online at www.ronsmith.co.uk for delivery across Great Britain. Repairs and Service: Our expert team provides comprehensive repair and servicing options, ensuring your equipment remains in peak condition. Spare Parts: With an extensive spare parts department, we make it easy to find the right components for your machinery. Robotic Mower Specialists: Our dedicated robotic mower team is at the forefront of automated garden care, offering cutting-edge solutions for effortless lawn maintenance. At Ron Smith & Co., we believe in more than just selling products; we’re dedicated to providing solutions that enhance the beauty and productivity of your gardens and estates. Our experienced team is always ready to offer expert advice, tailored recommendations, and exceptional after-sales support. As we continue to grow and evolve, our mission remains the same: to serve our customers with integrity, quality, and a commitment to excellence. Whether you’re shopping in our showrooms or online, we’re here to ensure you receive the best possible experience. Join us on this journey, and let Ron Smith & Co. be your partner in achieving beautiful and thriving outdoor spaces.


Informações de contacto


4,9

Excelente

TrustScore: 5 em 5

825 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Ordered a leaf blower

Ordered a leaf blower. Excellent communication regarding order and delivery.
Also when suspected issue with product. Team called me back to discuss and was sorted quickly.

23 de abril de 2025
logótipo da Ron Smith & Co Ltd.

Resposta da Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review.

Classificada 5 em 5 estrelas

Under frustrating circumstances

Under frustrating circumstances, they were faultless and great to deal with. I'd ordered a piece of equipment that turned out the manufacturers had discontinued with no stock available; the only alternative was the new model, obviously at an unwelcome premium, but Ron Smith were immediate to offer a fair compromise on the price and the machine turned up days earlier than expected. So I'm very impressed with them, but realistically not on the market to buying too much more garden machinery in the near future. If I do, they'll be my first call.

12 de abril de 2025
logótipo da Ron Smith & Co Ltd.

Resposta da Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review.

Classificada 4 em 5 estrelas

Very good advice from the store when my…

Very good advice from the store when my mower packed up. I have bought a new one from Ron Smith, on line, Taking too long to deliver! No updates on Palletdelivery , disappointed in this.

10 de abril de 2025
logótipo da Ron Smith & Co Ltd.

Resposta da Ron Smith & Co Ltd.

Thank you for your review. To confirm, the order is out for delivery today. Delivery should have been booked in with you by the courier.

Classificada 5 em 5 estrelas

Very fast delivery

Very fast delivery. Got it for my husband and he is happy with it.

6 de março de 2025
logótipo da Ron Smith & Co Ltd.

Resposta da Ron Smith & Co Ltd.

Thank you for your review, Susan.

Classificada 5 em 5 estrelas

Rapid attention to my order and the way…

Rapid attention to my order and the way it was dealt with. A message was sent when a problem arose and was dealt with most satisfactorily.

My machine was set up, ready to work, well packaged and delivered, and was kept up to date with all that was happening.

They also had a good price and that matters too.

12 de março de 2025
logótipo da Ron Smith & Co Ltd.

Resposta da Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Mike.

Classificada 5 em 5 estrelas

Good service

Good price and quick delivery.

5 de março de 2025
logótipo da Ron Smith & Co Ltd.

Resposta da Ron Smith & Co Ltd.

Thank you.

Classificada 1 em 5 estrelas

Took my money, nothing in stock

I ordered a garden chainsaw and extension kit. I had to call two weeks later to find out they didn't have any in stock. They were happy to take my money though.

Edit: asked for more info. See #90931. There was no indication at the time of sale that one item was out of stock. There were no updates via email or any other channel. I had to call up to see what was going on to be told the item may come into stock some time next week.

19 de fevereiro de 2025
Opinião espontânea
logótipo da Ron Smith & Co Ltd.

Resposta da Ron Smith & Co Ltd.

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing it to our attention.

The pruner was showing as out of stock at the time of your order, as reflected in your order confirmation. However, we regret that we did not provide a timely update regarding the estimated restock date and that you had to contact us for an update.

Like most online retailers, payment is taken at the point of purchase, but we understand the frustration caused by the delay in communication. As soon as you requested a refund, it was processed the same day.

We appreciate your patience and will review our processes to ensure better communication in the future.

Classificada 5 em 5 estrelas

What a pleasure to visit Ron Smiths

What a pleasure to visit Ron Smiths. I dropped off an automower for service and picked up a new chain for my saw. Efficient, friendly, knowledgeable staff who obviously enjoy their work! Service excellent, prices reasonable. A real example of how to run a customer focused business!

14 de fevereiro de 2025
Opinião espontânea
logótipo da Ron Smith & Co Ltd.

Resposta da Ron Smith & Co Ltd.

Thank you, Simon! We really appreciate you taking the time to leave us a review.

Classificada 5 em 5 estrelas

Knowledgeable seller

Quick response. Good chat on the phone, and they even gave me extra info about maintenance of my purchase (chainsaw, in this case).

6 de fevereiro de 2025
logótipo da Ron Smith & Co Ltd.

Resposta da Ron Smith & Co Ltd.

Thank you, Ben.

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