Poor shipping and delivery, item ordered on Monday night but only received by Royal Mail on Friday. Called the team multiple times, at one point I was promised it was gonne be sent on next day service... Ver mais
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Leia as opiniões dos outros
I had an issue with a Thule bike rack and contacted for advice. Polly was exceptionally helpful throughout giving various pieces of advice as to how to resolve it, even contacting Thule themselves.... Ver mais
Excellent service today, despite the torrential rain. Literally, the heaven opened. The guys waited until it stop slightly and made some space. This enable me to back up the car into the storage unit,... Ver mais
A empresa respondeu
After an altercation with a height restriction entry barrier, our old Thule wingbars and footings were in need of quick replacement (holiday v shortly). “Roofracks” had all replacement bits in... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Dedicated to absolutely everything Thule and Rhino, including roof bar systems, roof boxes, bike racks, water and wintersports carriers, luggage and all associated products.
Informações de contacto
Unit 12, Bourne Enterprise Centre, TN15 8DG, Borough Green, Reino Unido
- 01732884408
- info@snowchains.co.uk
- roofracks.co.uk
3,8
Bom
188 opiniões
Sem histórico recente de solicitação de opiniões
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Let's be clear here
Let's be clear here - this review is for roofracks.co.uk. There are a lot of companies with similar names out there, which may explain the broad range of feedback. My experience with the above was fantastic. Great product, competitive price and delivered the next day. Couldn't have asked for more !
12 de julho de 2017
Opinião espontânea
Worst company I have ever deal with.
The worst company I have ever dealt with.
Appalling customer service - smug and condescending.
Cheated / tricked out of money.
BEWARE before you part with your hard earned cash.
10 de julho de 2017
Opinião espontânea
Great customer service
I completely messed up my order - ordered the wrong thing (Thule fitting kit); opened the box before I realised; returned it to these guys with some of the parts missing. And I have to say they were brilliant - they were understanding, proactive and responsive, and made sure I ended up with the right thing in the end.
9 de setembro de 2016
Opinião espontânea
Poor customer service refused refund
Paid £14.95 for express next day delivery after speaking with the shop to post out 4 bolts. The package failed to arrive on time for our holiday which is not the shops fault. However I had to chase twice for my refund of the bolts which were returned to sender, they then refused to refund any of the express delivery charge even though all delivery companies offer refunds on failed timed express delivery. Even when I stated I was happy to pay the standard delivery charge and just get back the difference. Total rip off.
6 de setembro de 2016
Opinião espontânea
Did the job nicely - great rack.
Chris Moore said it all. This is a great company. My Thule Euro classic 926 G6 (with fourth extension) arrived promptly and was well packaged. A little too well packaged dare I say! All online. No problems. Next day arrival. The Euro Classic is a huge produce and I can only imagine that the logistics of shifting this must have been pretty complex. Well done!
23 de setembro de 2014
Opinião espontânea
roofracks.co.uk
This is one of the most efficient companies I have ever dealt with. I have a rather odd-ball vehicle and they handled my enquiry for roof bars in a very professional manner. Pleasure to do business with and my Thule rack kit arrived the very next day. If you need a roof rack/bars for you car, look no further.
Chris Moore
20 de janeiro de 2014
Opinião espontânea
Great service & Quick delivery
This Company is part of or owned by Snowchains.co.uk.
I recently ordered roof bars and a roof box from these, which came well packaged and was delivered the next day (not saying I did pay for the next day delivery @ £14.95) which I think is reasonable for a large roof box, even so £5.95 for a 2-3 day delivery is pretty good. They also matched the keys of the locks on the bars, to the one for the box at no extra cost.
Over all a very pleasant experience .
Jase
3 de outubro de 2011
Opinião espontânea
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