Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Welcome to Rosemay Hotel. Once a historic school where the famous author George Orwell taught, our newly refurbished hotel blends its storied past with contemporary luxury. The Rosemay Hotel has a unique and culturally significant past. The main building of the Hotel was originally the Hawthorns Boys School, in which Eric Arthur Blair was a schoolmaster from April 1932 to July 1933.
116-118 Church Road, UB3 2LW, Hayes, Reino Unido
3,7
3 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing experience, friendly staff, clean rooms
Resposta da Rosemay Hotel
Thank you, Hamed, for your kind review. We’re delighted to hear that you had an amazing experience and appreciated our friendly staff and clean rooms. We hope to welcome you back again soon.
Warm regards,
Rosemay Hotel Team
I stayed here a few nights ago and had a really bad experience. The bathroom was very grubby and dirty and the room above kept us awake all night. I messaged the hotel twice in the night to let them know we were unable to sleep due to the noise and we were completely ignored with no response back from the hotel.
There bathroom was covered in thick dirt and generally grubby and worn down. There was only two half used toilet rolls in the bathroom too, meaning I had to go the women’s toilet outside of my room.
When checking out the man on the front desk acknowledged that he could even hear how loud the room above us was all night. I have since reached out to ask for some form of a refund, it’s not fair I have paid for a hotel room and had absolutely no sleep and left tired and stressed. The hotel have completely refused to offer any compensation or refund. They have been paid regardless and that’s all that matters to them clearly.
Resposta da Rosemay Hotel
Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet expectations and for the issues you experienced with cleanliness, noise, and communication during the night.
This is certainly not the standard of service we aim to provide, and we take your comments very seriously. We would appreciate the opportunity to look into this matter further and discuss your experience directly. Please contact us at the hotel so a member of our management team can review this with you.
Kind regards,
Rosemay Hotel Team
Comfortable stay at Rosemay Hotel. Clean rooms, friendly staff, and convenient location. Great value for money — would recommend!
Resposta da Rosemay Hotel
Thank you for your lovely review. We’re pleased to hear that you enjoyed the clean rooms, friendly staff, convenient location, and great value during your stay. We truly appreciate your recommendation and look forward to welcoming you back soon.
Warm regards,
Rosemay Hotel Team
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.
