Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Ver mais
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Leia as opiniões dos outros
Having dealt with some bad factors previously, Ross + Liddell are the best I've come across. Online chat function is really helpful, Paige and Rhiannon recently assisting with missing keys from previo... Ver mais
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Ver mais
Please, please, please think really hard before buying a property that this company is involved with. You will get charged for absolutely everything they can think of and it is a poor poor service. Do... Ver mais
Informações sobre a empresa
Escrito pela empresa
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Informações de contacto
Reino Unido
- ross-liddell.com
4,0
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Candela dealt with my query very…
Candela dealt with my query very promptly and efficiently and was extremely courteous in her communication.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
William, we're glad to hear it. Thank you for taking time to feedback.
Paige was extremely helpful today
Paige was extremely helpful today. Two of the issues I raised required re-reporting as they hadn’t been actioned when first submitted well over a month ago, but I’m confident Paige will follow through and keep me updated.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Lin, Thank you for your feedback. We are really pleased to hear that Paige was able to assist you today and help clarify the misunderstanding around one of the issues.
We appreciate you taking the time to share your experience, and if there’s anything further you need in the meantime, please don’t hesitate to get in touch.
Rented through ross and lidded west end…
Rented through ross and lidded west end for a couple of years. the girls in the office were always very helpful and extremely friendly. especially helpful when I often forgot my keys. Great friendly service all round. cheers guys
12 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Thank you so much for taking the time to leave this review. We’re delighted to hear you had such a positive experience renting through our West End office. The team will be really pleased to know their friendliness and support made a difference - especially when it came to those forgotten keys!
We appreciate your kind words and are glad we could make your tenancy a smooth and pleasant one.
straight to the point
straight to the point, fast and helpful
19 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Thank you for your review! We’re glad to hear you found our service straight to the point, fast, and helpful. We appreciate you taking the time to share your experience.
chat feature paige
Paige was very helpful in resolving my issue through the website chat feature
18 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Thank you for your review. We’re delighted to hear that Paige was able to help resolve your issue via Live Chat . We really appreciate you taking the time to share your experience.
Contacted re fly tipping
Contacted re fly tipping. Immediate response initially and then as email sender had ‘no reply’, I waited another couple of weeks.
Straight on the case after this and bulk uplifted straight away. 👍
17 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Jacqueline, we're pleased to hear that our Client Support Team handled matters quickly. Thank you for your feedback.
Rhiannon was friendly
Rhiannon was friendly, quick response and very helpful. 5 Stars! I
16 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Stuart, thank you for your feedback. We appreciate it.
Excellent service
I live in a property managed my R&L and have needed several repairs or maintence issues addressed and they are always extremely helpful amd quick to respond.
Today I was reporting a repair to a communal space and spoke with Paige who managed to organise the job extremely quickly. I had no wait to speak to anyone and Paige was very friendly and professional.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Ian, great to read your feedback. We're delighted that you are happy with our service. Thank you.
AVOID!
Absolutely useless. They have no idea what they’re doing, and will lie and mislead to cover their inadequacies - of which there are many. Avoid if you can.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
We note this is the second review you have posted. We would welcome the opportunity to speak with you directly so we can fully understand your concerns. Please feel free to contact us via Live Chat or telephone at your convenience. We do not lie or mislead homeowners, our approach is transparent, and we operate in full compliance with the Property Factors (Scotland) Act 2011 and the requirements of individual Title Deeds.
Rhiannon was very helpful and…
Rhiannon was very helpful and supportive with my query today - thank you!
9 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Niamh, thank you for your feedback, which we will share with Rhiannon.
Invoice enquiry
The issue I raised was dealt with very promptly and as promised I received an email explaining things. It's very nice to get such good service.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Thank you for your feedback, we really appreciate it.
Very helpful live chat
I do see negative reviews here but have just had an online chat with Kerri and found her to be really helpful in noting my query and will be checking with colleagues and getting back to me. I have no reason to doubt this. Thanks for your help
5 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Susan, thank you very much for taking time to review our services. We shall pass your feedback onto Kerri.
Fast and efficient
Nicole was quick in responding and precise in her explanations
4 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
John, thank you for your feedback. We're delighted to note that you are happy with the service provided by Nicole.
Dealt with Kerri and issue resolved…
Dealt with Kerri and issue resolved quickly on the chat
3 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Scott, we're glad to hear it. Thank you for your feedback.
Paige was very helpful and arranged for…
Paige was very helpful and arranged for a contractor to fix a roof issue.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Thank you for your feedback, we really appreciate you taking the time to review our services.
Experts in Managing Deterioration
Failure to be fair in dealings with homeowners.
Failure to observe obligations as to comprehensive maintenance of common grounds.
Failure to respond to enquiries and complaints within a reasonable timescale, over a two year period.
2 de outubro de 2025
Opinião espontânea
Resposta da Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. As such, we have sent you a request for information, to enable us to identify your account.
Dreadful
Dreadful, absolutely DREADFUL.
They are happy to take your money and provide NO service at all.
In the future i would not go near a property with this company attached to it.
I dont understand how they are still in business!!
15 de janeiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. We have sent you a request for information. Please respond to this request, to assist us in identifying your account.
We received a demand and possible court…
We received a demand and possible court action for an invoice we had not received which was very upsetting for us but Nicole (client support administrator) was extremely helpful and understanding, explaining the situation and getting it sorted out for us. Well done, Nicole!
30 de janeiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Netta we're pleased that Nicole was able to assist you and explain matters in detail. Thank you for your feedback
Nicole has been very helpful and…
Nicole has been very helpful and friendly. Very good customer service from her.
27 de janeiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Michael, we're delighted to read your feedback. Thank you for taking the time.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her response and professionalism.
28 de janeiro de 2026
Opinião espontânea
Resposta da Ross + Liddell
Mrs Gray, thank you very much for taking the time to review our services. We shall pass your feedback onto Paige.
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