Royal Ace Casino Opiniões 108

This thing is a joke they will take your money for deposits but they refuse to cash out and give you a bull crap reason why

Yeah, this site is garbage
Just another scam in the long list of online scammers. Customer service stinks, and like many have said, they just don't want to pay anyone who wins on their site.

This casino talked me into downloading coinbase making a deposit thru coinbase to withdraw my winnings on a tournament then wouldn't send me my winnings the casino scammed me if you ask me

THIS PLACE IS TRASH! Had a "no deposit" sign up chip credit, played through their RIDICULOUS 40x amount, won $30 by the end of it; then it was required to do a minimum DEPOSIT of $10 to withdraw, 'which can be withdrawn with the $30 winnings'.
okay, whatever. Did that and now 4 days after getting through document verification, i request my lil $41, ONLY FOR MY $11 deposit to be sent back!
Meanwhile the $30 winnings says "MANAGER withdraw request". Obviously that was approved. but why TF is ANY manager REQUESTING MYYY MONEY?!?!!!! They ACT like they're SOOO helpful and legit, when they're just a SCAM.
I'll be sure to take this as far and high up as possible, while ensuring i alert every outlet from online to news outlets and my attorney general.

I played their free slots then I put $80 in have $1000 up asked for the money and the request was denied. Do not play.

Requested a wire transfer withdrawal which was approved. Six days later requested status they said I wasn't qualified to get my withdrawal. I was a depositor by the way. So then they erased my whole transaction history. NOTHING BUT THIEVES
Update...since I posted this, my transaction history suddenly reappeared

Requested a withdrawal on December 3, 2024. Recieved and email stating that my withdrawal request had been recoeved. I reached out to my VIP host to confirm no further account verification was necessary I. Which the host verified my account was good to go. I recieved a followup email that confirmed my funds were on the way. I waited the 7-10 days according to the terms and conditions and received nothing. I reached out to the VIP host again on December 19th who then stated that my account needed to be verified and that I needed to submit a current bank statement. I provided the bank statement and immediately received a call from the VIP host who stated that my withdrawal was immediately approved, however due to the holidays there may be a delay in payment so I would need to wait the 7-10 day waiting period again. It is now January 23,2025 and still no payment. I have spoken with my assigned VIP host as well as countless other VIP account managers who continue to inform that the payment was issued to the third party payment provider on January 19th and that once the payment is sent to the provider the timeframe for receipt is dependent on the providers limitations and that they were extremely delayed due to a backlog in requested withdrwals. I have been told numerous times that the issue has been escalated to the finance team and to check back in 48-72 hours. Each time I follow-up they assure me that my $2500 withdrawal will be paid and ask me to be patient a little longer. I have recieved a escalation code via emailing the help email provided with a notification stating they will again that it takes up to 72 hours for followup yet still no response. My transaction history shows that a wire transfer was approved and then canceled on December 20th. When I inquired I was informed to ignore it and again assured my withdrawal request had been sent to the payment providers and was still pending payment. I have detailed documentation of downloaded chats, screenshot, and emails but still have yet to be paid. Needless to say this is my third time going through hassle of delayed withdrawals from Royal Ace Casino. Royal Ace needs to honor their terms and conditions and forward payment for funds that were rightfully won.

This casino absolutely sucks. I’ve spent 2k trying to get on any kind of roll over a 6 month period. They NEVER let me get beyond $25 up on my deposit amount. And basically run your deposit down low enough that a few wins and a bunch of lower than bet amount wins and they feel like they did a solid. It picks the game after you get new tokens, some casinos will put you on a hot game. Not here. Complete thieves. Clowns

Requested a withdrawal of $2500 on 11/24/2024- my funds are being withheld at this point. It keeps getting “escalated” per chat help. Which I check back to no update. At first this place was the best online casino I’ve ever played, but beware once you win you will be treated like nothing.

They will cheat you out of you money. They did me.

Wallet and document verification was completed without any problems within a few minutes, now waiting for the withdrawal.

All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
All withdrawal requests will be reviewed within 7 to 10 business days from the date of the request.
A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.
Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.
Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.

Ltc returned to the account, withdrawal was approved, I am not a depo, I only used bonus codes, I just got an email.
Hi Tomasz,

Your payment is on its way.

And will be processed within the next 7-10 business days. Thanks for playing with us.

Contact us if you have any questions or need

I was sent multiple free spins coupons and bonuses I used them and met my playthrough. Asked what they needed from me to be able to withdrawal and was told I couldn't cause of multiple bonuses was told to loose my winnings and when then I could. In the middle of replying the agent cut our chat off and asked for a survey. Beyond furious do not waste your time with this casino!

Still waiting a withdrawal since october 16. Sent an email a few days ago, no news. What a disgrace!😡

I have been waiting since 10/25/24 for a cashout, they don't respond to emails and their live chat isn't working. what a scam!!!!!!! I want me money!!

Been sending emails the whole time with reference numbers wanting some assistance. Still no communication. I need some help on how to open a litecoin/coindraw account to withdraw my funds, as I asked of I can possibly be paid into my own bank account? No replies which is frustrating because I need help

I wish I would have read the reviews. Deposit 30 and received 135 I asked cs how much could I withdraw. He explained something about I had to spend 2900.00 before I could cash out. I immediately told him to refund my money and delete me off their platform. I never received the refund. They stated it was a discrepancy with my card buy you took my money. I also sent in screenshots of my transaction but also nothing. StY away from this casino. It's a scam and fraud. I have deleted it and trying to find a way to report them but they are in Lagos. I wonder if we can start a class action lawsuit or report them to the gaming commission. I am going to put in some inquiries and see what can be done about this site.

Follow up to my previous review. STILL WAITING FOR AN EMAIL RESPONSE TO MY PROOF OF ADDRESS. I have written 6 emails asking about it and I get an automated response with a claim number that means nothing. They also tell me to go chat with someone but the chat feature is DISABLED!! THEY OWE ME $301 AND HAVE GHOSTED ME! STAY AWAY...

Isn't it interesting that the last time the company commented on this site was in 2023 and the last one they commented on, the company was in the right to deny the winnings...

DO NOT deposit money in this casino, I have been submitting documents for more than 15 days and they always have an excuse, THEY DO NOT PAY, they are scammers

All of ace revenue group is Full of false advertising yea you load the terms to deceive your players buts that's different than what you put on the advertisement nothing at all made sense from any casino they represent