Product quality for the price was honestly exceptional. Real thick, heavy marble/stone was used for my lights. I thought there was an issue with my delivery as I only got part of it delivered. I raise... Ver mais
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Royale Basic exists to provide royal living elegance to all people in their daily environments. Since 2024, we've delivered thousands of carefully curated innovative products that blend sophistication with simplicity. Our mission is to make every home feel like a palace, where luxury is not just a privilege—it’s a basic right. Our mission is to help you achieve royal living through products that will make you feel like royalty. At Royale Basic, we believe that every home deserves the touch of elegance. Our expertly selected innovative products make it effortless to elevate your space, so living like royalty becomes a basic part of your life.
Informações de contacto
Ottawa, Canadá
- +1-801-901-8960
- support@royalebasic.com
- royalebasic.com
3,9
Bom
95 opiniões
Respondeu a 93% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lamp Issue, Great Customer Service!
My lamp came in the mail and there was a broken piece that made it unable to charge, but the customer service team has been great and so graciously responded to my complaint with many alternatives to resolve the issue.
10 de janeiro de 2025
Resposta da Royale Basic
Thank you for sharing your feedback. We’re very sorry to hear that your lamp isn’t working despite all your efforts, and we understand how frustrating and time-consuming this must have been.
According to our records, your purchase is still within the 60-day return window, so we’re reaching out to you directly to offer an express replacement. We want to make sure you receive a working lamp as quickly as possible.
This is absolutely the coolest thing…
This is absolutely the coolest thing ever!
12 de dezembro de 2024
Resposta da Royale Basic
Dear Sanchez,
We’re so happy to hear you think it’s the coolest thing ever — your excitement truly makes our day! Thank you for sharing your joy and for choosing us.
The Royale Basic Team
The product that came was not stained…
The product that came was not stained glass. It was colored and sharpie for the black outline.
12 de dezembro de 2024
Resposta da Royale Basic
Dear Sarah,
We’re sorry the product did not meet your expectations. Please contact us at support@royalebasic.com so we can assist you further.
Best regards,
Royale Basic Team
Ordered a Christmas Gift
Ordered a Christmas Gift. Paid extra to have gift arrive before Christmas. Item was late but no worries reached out to the support team explained how the gift was not delivered by the guarantee date, they apologized and refunded the extra cost for shipping. The support team/ company emails to me were very professional and thoughtful. Will definitely order from this company again!
25 de dezembro de 2024
Opinião espontânea
Resposta da Royale Basic
Dear Voodoo,
Thank you for your kind words — we’re glad our team could make things right and that you’re happy with the support received. Your trust means so much, and we look forward to serving you again.
The Royale Basic Team
What a great company!!!!
What a great company! And what awesome products they sell at a reasonable price.
I really appreciated how quickly Royale Basic was to respond to my myriad of questions. I had a very large order and they were wonderful to work with. There was a postal strike which was obviously out of their control so they went to great lengths to assure that I received my order before Christmas.
17 de dezembro de 2024
Opinião espontânea
Resposta da Royale Basic
Dear Julie,
Thank you so much for your kind feedback — we’re thrilled we could support your large order and ensure it arrived in time despite the postal strike. Your trust and appreciation mean the world to us.
The Royale Basic Team
Constant emails letting me know and…
Constant emails letting me know and keeping me informed on the shipping of my item(s). Item was received as described. Product comes very well packaged. I’m a very satisfied customer and happy.
16 de novembro de 2024
Resposta da Royale Basic
Dear Heddy,
We’re so glad to hear you love the product and had a smooth experience with shipping. Your satisfaction means everything to us — thank you for choosing Royale Basic!
The Royale Basic Team
Never Received ANY of my items
I placed an order on November 17th for over $400 worth of lights. So far only the "free" item that came with my order has showed up. All of the tracking numbers that come with my order do not work and I have called multiple times (there is never anyone available to talk) and also emailed with no response. I would never order from here again, and would either like my things or a FULL refund.
10 de dezembro de 2024
Opinião espontânea
Resposta da Royale Basic
Dear Kelly, We sincerely apologize for the inconvenience caused and understand your frustration. We responded to your initial email within 24 hours, and after our most recent communication today, we have issued a full refund for your order plus offered a $50 gift card.
Additionally, we have offered you the option to keep the packages at no cost when they arrive. Please know that we are committed to making this right and greatly value your patience and understanding.
The very best customer service I have…
The very best customer service I have ever had. The quality of their products are great.
22 de novembro de 2024
Opinião espontânea
Resposta da Royale Basic
Thank you so much for your kind words!
I ordered an item & found it cheaper…
I ordered an item & found it cheaper somewhere else. They price matched my order! Great customer service. The negative reviews must not have contacted customer service. They were great!!
23 de novembro de 2024
Opinião espontânea
Resposta da Royale Basic
Thank you so much for your kind words, Tammi! We’re thrilled to hear you had a great experience with our customer service. Your support means the world to us! 😊
They reimbursed me with everything. Thank you RB
I didn’t receive all of my order. Still missing an item. Since last November Royal basic has sent my money back and the product to make up for their error. Since the misunderstanding they have taken good care of me. Thank you Royal Basic. I change my review.
2 de novembro de 2024
Resposta da Royale Basic
We’re truly sorry for the oversight and for any frustration this may have caused. This isn’t the experience we aim to deliver, and we apologize for letting you down.
We’ve processed a refund for the missing item, which should appear in your account within 2-7 days. Since the original item is out of stock, we’re sending you a similar Salt Diffuser, completely free of charge, as a gesture of our apologies. We have emailed you with all the details.
Very fast delivery great communication
8 de novembro de 2024
Resposta da Royale Basic
Thank you for your kind words! We're thrilled to hear you enjoyed the fast delivery and communication. Providing top-notch service is our priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
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