I was traumatised by having an appalling hair colour experience at a Redhill salon that left me at 78 yrs old with bright purple hair instead of the required red. Maddie and the team were able to adv... Ver mais
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Leia as opiniões dos outros
Took my mother in law to have her hair cut today she's having a rough time of it at the moment but by the time she left she was walking on air. All the women in there were so friendly and helpful, J... Ver mais
A empresa respondeu
I had a really great experience. From start to finish everything was smooth, welcoming, and professional. My stylist, Hajrie, did an amazing job on my hair and really listened to what I wanted. I left... Ver mais
A empresa respondeu
Rush Reigate is a top hair salon with brilliant stylists .The atmosphere is very welcoming and relaxing, and my stylist and owner Nicola truly listens to what I want on every visit.The attention to de... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
19 Bedford Street, WC2E 9HP, Covent Garden, London, Reino Unido
- clientcare@rush.co.uk
- rush.co.uk
4,6
Excelente
3 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I've had my hair cut at Rush Brighton…
I've had my hair cut at Rush Brighton for a number of years and am always very happy with the result.
The staff are always very welcoming, friendly, and professional. I would highly recommend Rush to anyone.
20 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Keith!
Thank you for leaving us a 5 star review. We appreciate your support and are so pleased to know you had a great experience with us. We look forward to welcoming you back again soon.
Warm Regards
Rush Hair & Beauty
Lack of price transparency and bad customer service
I showed the stylist a clear reference photo of exactly what I wanted and explained that I needed my roots covering. I was advised to have a glossing service, something I had never had before and knew nothing about. I trusted the stylist’s recommendation.
When it came time to pay, an extra £65 was added for the glossing service. This additional cost was never explained during the consultation and I was not told it was a separate charge or excluded from the advertised 50% colour promotion. The “discount” was effectively clawed back by adding this undisclosed surcharge.
Unsurprisingly, my roots have already faded and the service has not delivered what I wanted.
When I tried to resolve this amicably and requested a refund of the undisclosed £65 charge only, the person I spoke to was defensive and hostile. I was pressured to return to the salon despite making it clear that I no longer felt comfortable doing so. They also stopped responding to me.
Charging customers for additional services without clear prior consent is unacceptable. Based on both the service and the way my complaint was handled, I will not be returning and cannot recommend this salon.
20 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Nicki,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet expectations, both in terms of the service outcome and how the situation was handled afterwards. This is certainly not the experience we want any client to have, and we understand how frustrating it is to feel disappointed after placing trust in a professional recommendation.
We appreciate you highlighting your concerns around consultation, transparency of pricing, and consent for additional services. Clear communication is extremely important to us, and feedback such as yours helps us identify where we need to improve. We are also sorry to hear that the result did not last as expected and that your attempts to resolve the issue left you feeling uncomfortable.
Your comments have been shared with the salon management team so they can review what happened and ensure lessons are taken forward. We take all feedback seriously and use it to help improve our service and client experience.
Thank you,
Rush Hair & Beauty
Staff at Rush Brighton are amazing
Staff at Rush Brighton are amazing. Cuts, washes and blow drys always carried out professionally. They always manage to create a warm and welcoming vibe at each visit. Always welcomed with a hot cup of tea and biscuits. I have been going there for years now and always happy. Would highly recommend.
12 de janeiro de 2026
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Ree!
Thank you so much for your kind words. We’re really pleased to hear that our team at Rush Brighton make you feel welcome and that you’re happy with your visits. It’s wonderful to know you’ve been with us for years and we look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Good service
Good service . Nice coffee or bucks fizz at xmas. Lovely hair wash. Great blowdry.
5 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Charlotte!
Thank you so much for your 4star review. We really appreciate your support and are so pleased you enjoyed your visit. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
I love the people here
I love the people here and most of all I can trust them every time to make my hair look great
17 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Rachel!
Thank you so much for your five star review. We really appreciate your support and are so pleased you enjoyed your visit. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Colour specialist
Nik, is an absolute genius when it comes to my hair. Cut and colour is always fantastic alongside the relaxed atmosphere. I can’t recommend highly enough.
6 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Mark!
Thank you so much for your five star review. We really appreciate your support and are so pleased you enjoyed your visit. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Love Rush Reigate
I can’t recommend this salon enough, Gemma is fantastic -so friendly, warm, and genuinely personable. I’m someone who never really knows what to do with my hair, and Gemma is always full of great suggestions, talking me through options and helping me figure out what will work best. She really listens, especially when it comes to length, and I always leave feeling amazing and really happy with the result.
The whole team also deserves a special mention for how wonderful they were with my daughter’s first haircut. She has very curly hair, and they made the experience so special for her, the full treatment, lots of care and attention, and such a lovely atmosphere. They made her feel truly celebrated, and it meant so much to us.
A fantastic salon with a talented, caring team. Highly recommend!
4 de agosto de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Katie,
Thank you so much for sharing such lovely feedback. We’re so pleased to hear how well Gemma looks after you and that she takes the time to guide you through options and really listen to what you want. It’s also wonderful to hear that your daughter’s first haircut was such a special experience and that the team helped make her feel comfortable and celebrated. Your kind words mean a lot to us and we really appreciate the recommendation. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Excellent service
Nik at the Brighton salon has been doing my hair for the past 4-5 years. I wouldn’t trust anyone else with my hair and I always get compliments after I’ve been, even from my husband who never usually notices anything!!)
Highly recommend
12 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Heidi,
Thank you so much for your lovely feedback. We’re really pleased to hear that Nik has been looking after your hair for so many years and that you always leave feeling happy with the results. Compliments like that definitely say it all. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
I’ve been going to Rush in Reigate for 10 years …
I’ve been going to Rush in Reigate for years and have always been happy with their service and friendly welcome. Would definitely recommend.
10 de janeiro de 2026
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Liz!
Thank you so much for your feedback. We’re really pleased to hear you’ve enjoyed many years of great service and a friendly welcome at Rush Reigate. We appreciate the recommendation and look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Over 50’s are still worth it.
It can feel a bit intimidating to walk into a salon where beautiful people are all around. I’m not beautiful and no one is going to ask to photo me for social media but I feel great when I leave feeling my best when the stylist has looked at me and not what I can do for them.
26 de setembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Helen,
Thank you for sharing such thoughtful feedback. We’re really pleased to hear that you feel comfortable and cared for during your visit, and that your stylist focused on making you feel your best. That’s exactly the experience we want every client to have. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
I keep going back year after year ……
Rush Brighton has an amazing team that listens and gives you the hairstyles you require. Professional, talented and friendly staff. I enjoy every visit and love the relaxed atmosphere.
13 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Ann!
Thank you so much for your feedback. We’re really pleased to hear you enjoy the relaxed atmosphere at Rush Brighton and that the team listen and deliver the styles you’re looking for. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Rush Brighton
I have been going to Rush in Brighton for a few years now and I cannot rate the service enough! Nick does my hair and he is incredible. We have gone through so many different styles and colours and Nick delivers EVERY TIME. He is the best hairdresser I have ever had, he listens to what I want and always meets expectations. I told him recently I was ready to return to my blonde era and he did not disappoint! I always leave feeling my best and am always so excited and cannot wait for my next appointment! The team are superb and are so friendly! I can’t imagine ever going anywhere else, they are the best!
29 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Jessica!
Thank you so much for your amazing feedback. We’re so pleased to hear how well Nick has looked after you over the years and that every style and colour leaves you feeling your best. It’s great to know he listens and delivers exactly what you’re hoping for, especially on your return to blonde. We’re also glad the whole team makes every visit enjoyable for you. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Lovely professional staff
Rush at Reigate is a lovely salon, the staff are professional and friendly. I have been a regular customer for several years and have never been disappointed.
21 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Ms Ann Wright!
Thank you so much for your feedback. We’re really pleased to hear you’ve enjoyed your visits to Rush Reigate over the years and that the team continue to provide a friendly, professional experience. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
I have my hair regularly cut in the…
I have my hair regularly cut in the Reigate salon. I am always very pleased with my haircut and the staff are very friendly.
2 de janeiro de 2026
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Alan!
Thank you for your feedback. We’re so pleased to hear you’re always happy with your haircuts at our Reigate salon and that the team make you feel welcome. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Had great The hairdresser did a very…
Had great The hairdresser did a very good job of my hair
11 de novembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Katrina!
Thank you for your feedback. We’re so pleased to hear you were happy with your hair and that the stylist did a great job. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Love the Balayage done by Veena!
I’ve been going to Rush George Street for my balayage for a few years now. Veena done my hair for me and I love it! She was friendly, polite and listened to what I wanted. I love my hair and have been receiving so many compliments. Thank you so much Veena for doing my hair! 😁
24 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Sujal!
Thank you so much for your lovely feedback. We’re really pleased to hear you loved your balayage and that Veena took such great care of you. It’s wonderful to know you felt listened to and are enjoying all the compliments on your hair. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Outstanding quality of service
I’ve been seeing the team at Rush for several years now and I highly recommend them ( Nik and Alex specifically )
They are always welcoming, friendly, and the quality of the services they provide is outstanding.
27 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Laura!
Thank you so much for your feedback. We’re really pleased to hear you’ve enjoyed seeing the team over the years and that Nik and Alex continue to provide a welcoming and friendly experience with great results. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Rush Brighton is my go to hair salon.
Rush Brighton is my go to hair salon.. I am there every six weeks with Nik who does an amazing job of doing my hair so beautifully., I travel an hour to go to him but the experience is amazing and super professional and I would never go anywhere else. Ten out of ten on every level ❤️
9 de janeiro de 2026
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Jo!
Thank you so much for your lovely feedback. We’re so pleased to hear that Nik continues to take great care of you and that you’re happy to travel to see him. It means a lot to know you enjoy the experience and professionalism every visit. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Resposta da Rush Hair & Beauty
Hey Zuzana!
Thank you for your feedback. We’re so pleased to hear you always have a good experience with us. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Best in Brighton
Been a client since 2024. Always had a great experience with Nik who is careful to always deliver with an agreed end goal in mind. Highly recommended
7 de dezembro de 2025
Opinião espontânea
Resposta da Rush Hair & Beauty
Hey Chris!
Thank you for your feedback. We’re so pleased to hear you’ve had great experiences with Nik and that he always works with you to achieve the end result you’re looking for. We really appreciate the recommendation and look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
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