RwandAir Opiniões 

A good review to counter all the bad... We had a great experience with them flying from London to Tanzania via Kigali. Both flights were on time, the cabin was clean and had decent legroom and the customer service was good. I slept through the service and the TV but my wife said they were fine!

Airline left me 16 hours waiting in a stopover airport without allowing me a hotel room or anywhere to stay for 16 hours in a very small airport with no WiFi or anywhere to stay. Extremely poor service, the staff are rude, racist just do yourself a favour and NEVER BOOK WITH THIS AIRLINE. Pay the extra money and go with the other better ones because this airline is awful and do not care about their customers wellbeing whatsoever.

Paid and booked in advance our holiday to South Africa for December 2024 in February 2024 to get told in October 2024 that the flight is canceled due to technical issues - which now affects accommodation already paid as well - very disappointed- all our families and friends that were looking forward to seeing us- to try find and book another airline now - airline prices are double now - not fair !! Very wrong that they can get away with this- never use rwandair - very angry and annoyed

Rwandair failed to connect me to my return flight to the UK, put me up in a dingy hotel in Kigali for over 24hrs, and refused to refund my ticket or provide any compensation. They do this routinely to save money and so that people will stay in Kigali. The flight before mine was cancelled, and while we were in the hotel two further flight loads of people were brought in. I requested my bag three times and it wasn't provided, so we went a day without our belongings. I requested a refund repeatedly and was told they have no legal obligation to refund me. Avoid them at all costs.

Like every other businesses in Nigeria, RWANDAIR in Lagos, Nigeria is run VERY unprofessionaly by your typical Nigerian incompetent professionals with NON CHALANT ATTITUDE for what they do for a living. They're too lazy to be bothered with incoming calls. In order words, they don't answer their phones. Unlike in the civilised world, 99% of Nigerian businesses expect you to drive miles from your location to their office in order to do something you could easily have done by phone. Most businesses are run substandardly with little or customer service skills, how much more businesses skills.

Any foreign investor who has set up shop here in Nigeria and allowing their businesses to be run by Nigerians, is only taking a risk of eventually shutting down because of the typical work ettiquette in this country. Even the office in Rwanda will respond to email messages in a prompt manner. But the Nigerian office will neither respond to phone calls nor email messages. Unfortunately, most Nigerians are use to the substandard services that they generally receive from Nigerian businesses because most don't know any better.

Be very aware RwandAir care about nothing else than making money…. Terrible Company and customer service. Flight delayed by a whole day… yes that’s right a whole day. Was given hotel and food which was sort of acceptable. We weren’t told why our flight was delayed by this amount of time but found out later using ‘flightradar’ that in fact our flight was on time and nothing wrong with it. We had been bumped off of the flight as overbooked. Thanks RwandAir ..you over book a flight to maximise your revenue then bump those people onto the next flight at your convenience and your customers distress. There were people in the hotel from other flights as well so seems like a company policy.

Worst airline ever, lost 2 big suitcases which had valuable items including medication for my son. Now my son is stuck in Harare without his clothes or medication. Why use a small plane to cut down costs when you are failing to meet needs? This is absolutely shocking and disappointing. They need investigation as I’m disappointed . They lie from uk when they give us a bigger plane then move us to a little boat when we get to Kigali yet same passengers. Airline is a disgrace.

Best airline ever. Staff was friendly and helpful, the food was very nice. I was so impressed, especially that they go out of their way to make sure you're ok. I had a 10 hour wait in Kigali to my destination and we were taken to an amazing hotel with a first class buffet. Coming back was also very comfortable. Airline was clean with lots of leg room. Well done RA, keep up the good work.👍

The food Luke warm tea half cup
Delayed 1hour at least apology given and decent explanation
Then in Rwanda 5hrs delay :cited operational delay. Not decently explained by James after enquiring,one by one basis
Got a call to say your flight will not be affected but just passing through Zambia.
Could have done better at least by communicating professionally and serving well prepared food. I got spaghetti Bolognese with mince in tomato soup which felt undercooked. Trays were just dumped in front of you ,no at least Courtesy greeting . Flight wWB711. 23 july 2120 next flight from 0930hrs to 1 pm no breakfast

This was a nice flight on my way from London to lusaka and the staff was so friendly in all ways
I am sure going to look forward to my flight back from lusaka to London to September

No delays no problems and it was all perfectly

Only one small thing gate 24 in London terminal 4 is a long walk and you have to make sure you have time

If I could rate this airline 0 stars, I would. I truly don’t recommend this airline to anyone, they close the gate 1 hour and 30 minutes before, what type of nonsense is that! Multiple people were left behind at the airport, I had spoken to one of them that shared the same frustrations. The crazy thing about this is that you will not be refunded. This is why I appreciate Emirates or even British Airways with their professionalism and customer care. Take this airline at your own risk.

Do not use this airline. They are fraudsters! They could not put us on next available flight but were requesting us to pay another £2000. No customer care. They had already delayed our flight to our destination. It’s okay for them to delay passengers but not okay for passenger to arrive 90 minutes at the airport before flight time. ! Use this flight at your own risk!!!

j'ai voyagé en classe affaire avec rwandair, a l'allée rien a dire c'etait dans les standards, au retour nous etions plutot dans de la " classe economique plus " un siege sur deux ne se couchait pas donc impossible d'etre cote a cote. Une fois ma reclamation faite la reponse a été pour nous c'est une classe affaire.
Bref a ce prix a éviter

FLY AT YOUR OWN RISK
I don't always do reviews but Rwandair left me with no choice. First and last time to fly with this company.
Changed the hour of departure 3 times without any remorse.
Hospitality at its lowest, gives a feeling these people are in captivity, they have no choice but to work.
At Kigali, they had the nerve of changing my seat without any explanation, i decided to ask why only to be rudely replied and no answer to my question. Treated like i was flying on their expense
The food part, i am short of words🤢.
Security check in Kigali, hmmm, left me wondering if we are criminals.
Their staff in all the airports are horrible.
Rwandair, what a shame to Africa.
Summing up everything, if you want value for your money try something else.
Never again, wish i had read the online reviews before booking with them 😭

J’ai eu par deux fois l’occasion de voyager avec rwandair. C’est une grande compagnie qui se construit. J’ai apprécié la ponctualité des vols, la courtoisie et la gentillesse du PNC et le service à bord. J’ai déjà réservé des billets pour toute ma famille pour les prochaines vacances sur cette compagnie. Je lui souhaite longue vie. Pour avoir appris un peu de l’histoire du Rwanda, je dirai que c’est extraordinaire ce qu’ils sont entrain de réaliser. Pour moi chaque fois qu’il y a un avion rwandair dans le ciel c’est une étoile de l’espoir qui brille.

Very Unprofessional. The check in ladies told us that they are closed , then was taken to another check in kiosk.. once they started weighing our bags whilst have a conversation with their colleagues.. they then inform us that the flight we were waiting for will only open at 3pm.

This is very unprofessional, they gave me and my family nasty looks and talking in their own language.

I would NOT recommend this airline to ANYONE.

As much as it’s lower cost and great leg room and wide seats. Rwanda Air are very unpredictable.

They changed my return date by 26 hrs and made a significant change to my whole journey plans that are impacting on my health as lm physically disabled and my medical appointments.

I wrote to them couple of times complaining and asking for compensation to cover x2 accommodation, food, care, drinks etc and it went onto deaf ears.

They do not respond and they don’t care about how their changes affect passengers. I argue passengers to think twice before they book RwandaAir. If you have business plans that are well calculated and with definite dates, please do not fly Rwandair. I’m very impacted and all my medical dates and other important appointments have been affected. I'm in a lot of distress and very disappointed.
The date lm affected is the 15th of May and lm now pushed further by 26.5 hours. Them control your booked and paid up dates, its now them controlling when l should fly back home, something that affects my whole itinerary and the longer l stay in a visited country lm likely to pay more money for the visa.
I'm quite disappointed.
Please do not FLY RWANDAIR!

Je tiens à dire merci à tout le groupe et spécialement à Fiona FURAHA et Franck pour un excellent service pendant mon vol.
You are all the hospitality industry needs.
Dieu vous bénisse.

Worst airline my flight was delayed and lack of communication and very incompetent staff. I incurred expenses as a result of delayed flight and they refused to refund me. I will advise people not to travel with RwandAir.

The most useless airline that i have ever flown. They cancelled my flight three hours before departure. No hotel accommodation was given, no info about the next available flight. Had to go back to their headquarters today and I met a very TERRIBLE INCOMPETENT supervisor who refuses to let me talk to the manager or someone with a higher authority than him. Imagine him telling me that they are protecting me by conditioning me to wait till tomorrow and fly 18 hours or wait till Monday evening and do 15 hours back to Brussel, when other flights like KLM, Brussels Air, Turkish Air are available today. My advice to anyone, please refrain from taking Rwandair because the customers rights are not guaranteed or in any way respected. Am still stranded in Kigali. Not sure when to depart.