RwandAir Opiniões 

1 star is generous they are a bunch of hypocrites. When we were five minutes late, they refused to help us in any way. No flexibility, no understanding, nothing.
But on our return flight, they delayed us by two hours, made us miss our connecting flight, and now take zero responsibility. No help, no solutions, no apology. We were meant to come home today and they are saying the next flight they can get us is in 3 days???? Where are we meant to sleep??? Rwanda air what do you have to say for yourselves?!
Rules only apply to passengers, never to them. Absolutely useless service. Rwanda Air are shit

They talk about timeliness - guess this only applies to passengers they can take money from UGH!!!!!!!

Les retards sont systématiques, longs et sans raison.
L’organisation est aléatoire et personne n’a l’air de savoir ce qu’il doit faire.
Je ne reprendrai PLUS JAMAIS un vol avec cette compagnie.
J’ai commandé des repas végétariens pour chaque vol, mais l’équipe n’était au courant de rien. Il y a un repas que je n’ai pas pu manger.

À éviter à 100%

Fuyez!!!!!! Ne prenez jamais cette compagnie !! La pire compagnie qui puisse exister ! Ils annulent les vols sans explication sans solution . À part si vous avez 1 mois de vacances ou si vous êtes très flexible sinon oubliez !!

RVDE CHECK-IN STAFF
Flew RwandAir from Lagos to Paris, layover at Kigali. Their check-in staff at Lagos airport were highly unprofessional, rude, and always asking for money from passengers. They stationed a roadblock just before the boarding area with staff searching hand luggage. I was harassed and told I wasn't allowed to bring in some of my things.. (already cleared by customs). I had to pay money to their staff via my bank app, for her to release my property. This experience ruined the entire journey for me. I reported this incidence to Rwandan air via mail, along with the receipt of transaction as evidence.. SURPRISE! SURPRISE!! No Response.

It is just sad.

Absolutely pathetic sh!tshow, run by incompetence anf highlights the level of service Africa has to contend with. Almost 6 months for a baggage claim, emails to the CEO and customer service takes ages for a response. The are the absolute pits. Its hilarious that Rwanda wants to host a F1 Grand Prix, they can't resolve a simple issue caused through their own negligence.

Rwandair is the worst airline I have ever flown with. Their customer service is so incredibly poor. Issues we had: 1. When we first booked&paid for seat upgrades, they claimed we didn’t pay. 2. they emailed us 6 hours before our flight to say it’s been cancelled and rescheduled for the next day, we called customer service who had no information, 2 hours later (we should have already left for the airport), we got an email to say the last email was an error&the flight is still scheduled today)! 3. We purchased premium economy seats then got given economy seats at check in; we were advised to email for a refund as the aircraft had changed&no longer had premium seats. To date I have still not had a refund&were being told that when we changed our flight date (we rescheduled our trip due to injury from May to Nov), we were supposed to transfer the EMD as well as our tickets and these expired in September; to even know what an EMD is as a customer is ridiculous; they have finally agreed to refund but we still haven’t received a payment and every email sent comes back undelivered, worst customer service I have ever experienced.

What an absolute poo airline! Their check in staff are disgusting and should be retrained. I beg you all to spend a little more and fly a better airline.
Their whole business model should be reviewed by iATA
I travel a lot - almost 6 times a year and use various airlines; this is by far the worst in my life

Still waiting for Rwandair to respond to my complaint emails from July. Flights delayed 24 hours again, prebooked seats not available, even though travelling with an infant. Food requests not met, the list goes on. Worst airline I've ever used, and will never use again. Direct flights from London to Entebbe with Uganda Airlines are much more efficient.

I would have given minus star 🌟 if was available..rwandair is terrible airline and customer service is ridiculous 🙄
Came from nairobi via Kigali and when we reached London my bag didn't arrive from Kigali.. waiting in the conveyor belt for 1 hour finally realized the bag didn't come from Kigali
A woman at the helping desk who is supposed to be nice with passengers was very RUDE & Didn't like to help passengers to claim their luggage.
I made a trip to the airport next day to retrieve my luggage and didn't succeed. I wasted money to go to terminal 4 heathrow..
I would not recommend anyone to choose RWANDAIR...ITS TERRIBLE AIRLINE..
better choose kenya airways or British Airways direct flights

Flew back today from Kigali to London on a business upgrade but had to jump through so many hoops. It was not quite the experience I was looking forward to.
The staff were trying to be helpful, nonetheless it was an experience I will hope not to repeat.

I booked this airline from Heathrow to Lagos with a lot of fear after reading all the reviews. It was relatively cheaper compared to most airlines this time of the year so I took the risk anyways but did 2 times of insurance - baggage protection and then general travel insurance which also covered baggage protection. I also wrapped both my boxes for £20 each at Heathrow because I felt if my boxes went missing, then at least the content would be intact for staff that may be tempted to steal stuff. I was also mentally prepared for horrible service from the staff.

My experience was the exact opposite instead and I think I'd be remiss not to share. Flight departed on time with clear communication. Even the connecting flight came on time and we were ushered to the correct place to wait for boarding after landing. Both my boxes arrived with no issues exactly as I packed them. Staff were courteous and excellent all-round. Meals were hot and tasty plus we got served on both the main and connecting flight. In fact, I spilled a full pack of chicken pasta with sauce a few seconds after it was handed to me and a staff reassured me it was okay, cleaned it up and replaced the food pack. Overall , I was quite pleased especially because I was prepared for the worst based off the reviews here.

There was no flight WiFi but maybe that's because I booked economy. Flight entertainment was also a bit outdated but I guess that's not a big deal if you and your luggage get home in one piece. So would have given it a 5 star if not for that. But everything else was awesome.

I last wrote a review on their service but since then, I used their services twice without writing a review. I saw massive improvements in their services. They are now on time. Their service is at par with other airlines. Keep up with your good service. Wwll done for the massive improvements.

Avoid ##RwandAir Flew from Heathrow to Tanzania, flight delayed over an hour. Arrived in Kigali and my connecting flight was cancelled, although this was several hours later. Stuck in Kigali for a day with no clothes etc and lost a day of my holiday.
Return flight was just as bad, sent emails saying the flight had changed. Rushed to the airport only to find out it wasn't. Again flight was delayed.
Customer service is non existent, emails etc are ignored. Admit liability and offered compensation of £520. Over a month later still not paid and ignoring emails so will have to go through the court.
Avoid these scammers and book elsewhere, they are cheap for a reason! They will ignore your emails and ruin your holiday!

Unfortunately you don’t deserve even one star I’ve been fool enough to use you service 3times and I must say I’ve learned my lesson this is the last time I ever use your service. Unfortunately my flight was rescheduled again and I’m so angry because one have own reasons to chose dates to flight. After that costumer care doesn’t help at all.

This airline has consistently provided unsatisfactory service. I experienced a significant issue with my luggage; it was lost and returned three days later damaged. The airline refused to compensate me for the loss. I would not recommend this airline and advise against using it. Furthermore, I encountered a flight delay that resulted in a prolonged stay in Rwanda. The service was extremely poor.

Delayed flight from London to Kigali. 1h40 min. Our connection time was at 8 am, we landed at 8b40, told the plane is waiting for us. Got to the airport, there was a group of 50 people in total, the plane didn't wait, it went without us. The customer relation lady had no empathy towards us and was very unhelpful. Positive point for company giving us hotel but we had to wait 10h for next flight. Would never fly again

I flew rwandair Jan 2025 - got to uk 3 days later. Contacted them regards the delays/compesation, no response - still waiting.

The flight attendants themselves are so lazy. People ring the bell and no one responds bse they're asleep.

Best known for lost luggage and delays.

How are they still flying???

MY WORST FLIGHT EXPERIENCE EVER FLIGHT WB304
I will not recommend Rwandair air to anyone.The flight attendants were rude and acted very unprofessional.Even common drinking water was a problem.
Worst part our baggages didn't come.
Almost 90% of the people on the flight didn't get their baggage.
Something happened last time my nanny came from Cameroon to dubai.Her Luggages only came after 7 days and we were the ones who constantly called to follow up.We never received a single call from them. No form of apology after all our items got
damaged.

PLEASE RWANDA AIR DO BETTER.

Unfortunately they don't even deserve the 1 star. Mi flight was from London to Entebbe as I flew to bring mi mum home. Right from Heathrow we had delays, arrived in Kigali and found only chaos as some passengers had been waiting on their transit flights for 2 days!

Mi flight was supposed to be at 10am, but they kept rescheduling until almost 6pm that evening. On arrival mi luggage was actually still in London! I was supposed to spend only 2 nights in Uganda. So spent most of day 2 sitting at the airport, waiting for any flight coming in to check if mi bags were in there!
Thought that was the last drama, but it hadn't even started. When I picked up mi bags I was told the flight I was supposed to take the next day was not guaranteed so best to just come to the airport early and just check in for any flight to Kigali where I would catch mi next flight to London.

Now travelling with an elderly person who needs wheelchair support is not easy, especially with an unprofessional airline like Rwandair. I had to bring mum early for checkin, in the morning but they kept us sitting at the airport all day till after 7pm.

Arriving at Kigali after 9pm more chaos. Delays upon delays and we didn't leave until almost 1am by the time we got to London it was clear to me I wasn't going to let mi mother fly back with this airline as her return journey back home. I then rebooted with another professional airline.

According to law Rwandair is supposed to pay me full refund for the extreme delays that lasted on one trip more than 6 hours. I reached out to then and as soon as they got to know I wanted a refund, they never responded back.
I used a mediator to reach out but same thing they just kept quiet.

I now intend to go through court and if anyone has been successful, please share.

We had our transfer window at Kigali when using the airport to transfer from one flight to another adjusted down from 3 hours to 1 hour for our return flight. According to Rwandair's own information on their website, this was not enough time for a transfer window. I requested a cancellation and refund of this flight and after some pushy emails from their customer support saying this was in fact fine, they eventually agreed to refund me, but said, "to avoid cancellation of the outbound flight, please wait until after this flight to again initial a cancellation". Extremely odd, but I figured it was down to poor ticket management systems and they couldn't cancel the outbound without cancelling the return (a red flag in itself).

The outbound flight was a nightmare in itself, with the onward flight from Kigali being delayed for >5 hours and close-to-riots by the customers who were left in the dark about when, if ever, they were getting their flight. The customers were getting desperate - some had medical issues that couldn't be attended to without their checked in bags that were not available - and Rwandair didn't provide any information or support. One customer almost got arrested due to the situation escalating. It was unclear if we were ever going to get a flight with communications being unclear and non-sensical (leading to lack of trust of Rwandair's information). Eventually we were able to get our flight but it was the most stressful flight we've ever had. The manager at Kigali showed no empathy. At one stage he just said, "you've never had delays on your flight before?"

I waited, as requested, until after our outbound flight, but once at our final destination I picked up the refund procedure. At this point, customer services via email was very difficult. They were slow to respond and I even couldn't send my email to them at one point because their "mailbox was full". The holiday was almost 2 months ago and I still have not recieved my refund.

Ultimately, if you value your holiday, your safety, your sanity, I would seriously ask you how much this is worth to you. If it's worth the extra money so that you can buy tickets from another airline instead of Rwandair, use the other airline. Your whole holiday hinges on the expectation that you can get there. I wouldn't trust Rwandair to provide that for you. They haven't provided us the services we paid for and I have since taken this up with the Civil Aviation Authority to try to resolve the matter.