On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's always a very friendly, efficient and caring experience at Woodfall from all the team - thank you very much.
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... Ver mais
A empresa respondeu
Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... Ver mais
A empresa respondeu
Informações sobre a empresa
- Centro de oftalmologia
- Audiologista
- Fornecedor de lentes de contacto
- Serviço de emergência médica
- Grossista de óculos
- Loja de óculos de sol
Sobre R Woodfall Opticians - West Norwood
Escrito pela empresa
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Informações de contacto
286 Norwood Road, West Norwood, SE27 9AF, London, Reino Unido
- 020 8670 4100
4,9
Excelente
281 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da R Woodfall Opticians - West Norwood
Thank you for you review, we look forward to seeing you again soon.
Courtesy
I was called back for a second opinion. I arrived early and was not surprised to have to wait until another patient had been seen. My own appointment was dealt with speedily and courteously. Full marks !
17 de abril de 2025
Resposta da R Woodfall Opticians - West Norwood
Thank you very much for such a kind review. It is greatly appreciated by all staff here at Woodfalls. We are glad that you had a positive experience with us, although I think you may have hit the wrong button as 'full marks' would be 5-stars. It is a pleasure to be of your assistance and we look forward to seeing you in future.
Resposta da R Woodfall Opticians - West Norwood
Thank you for your kind review, we are always here to help!
Resposta da R Woodfall Opticians - West Norwood
Thank you for taking the time to leave us your feedback.
Very friendly
Very friendly, kept to the appointment time in fact I was seen earlier.
9 de abril de 2025
Resposta da R Woodfall Opticians - West Norwood
Thank you for your feedback, we are glad you are pleased with the service.
April 1, 2025
The optician was excellent and her attention to detail was impressive. Other staff were friendly and helpful.
1 de abril de 2025
Resposta da R Woodfall Opticians - West Norwood
Thank you for taking the time to leave us your review. We are glad to have been of assistance and look forward to seeing you again in future.
First eye test for a child with SEN
First eye test for a child with SEN, very calm and positive and accepting of the need to move and talk about their interests
8 de abril de 2025
Resposta da R Woodfall Opticians - West Norwood
Thank you for your feedback. We do have quite a few SEND patients and will always try to accommodate to the best of our ability. We are glad that we were able to make your child comfortable enough to have had their eye test carried out efficiently, and we look forward to seeing you in future.
Friendly staff and quick to be checked!
9 de abril de 2025
Resposta da R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave us your review.
Resposta da R Woodfall Opticians - West Norwood
Thank you for Choosing Woodfalls West Norwood.
Very helpful staff at all stages and…
Very helpful staff at all stages and delivery of new glasses exceeded expectations. Thank you all,
1 de abril de 2025
Resposta da R Woodfall Opticians - West Norwood
Our staff are glad to have been able to help. Thank you very much for taking the time to leave us your review.
Resposta da R Woodfall Opticians - West Norwood
Thank you very much for choosing Woodfalls Norwood. Your feedback is greatly appreciated.
Resposta da R Woodfall Opticians - West Norwood
Thank you for your feedback.
Ok but not sure why I had to pay £35…
Ok but not sure why I had to pay £35 for a scan
8 de abril de 2025
Resposta da R Woodfall Opticians - West Norwood
Thank you for your review, we appreciate everyone who takes the time to review our service and leave us objective comments, we take all feedback very seriously as this is the only way we can continue to improve.
Having reviewed your records we note your examination was enhanced by an OCT (optical coherence tomography) scan, this is vital in detecting and monitoring eye disease, your optometrist discussed this with you and it was agreed to carry out the scan which has a fee of £35, this covers the cost of the scan itself and the expertise of our optometrists in deciphering the information for you.
If you would like to discuss this any further please contact the practice on 020 8670 4100 where our branch manager will be happy to go through the results in detail with you.
Alternatively please email feedback@rwoodfallgroup.co.uk for any further information.
I have been going to Woodfall for many…
I have been going to Woodfall for many years now and find them thorough and knowledgeable.
17 de março de 2025
Resposta da R Woodfall Opticians - West Norwood
Thank you for taking the time to leave your review, it is greatly appreciated. We look forwards to welcoming you back!
Woodfall opticians are always good with…
Woodfall opticians are always good with their reminder, reception staff are friendly and helpful. The optometrist are thorough, professional, knowledgeable about their field as well as being friendly. Highly recommend them. They have been my optician since 1980 and i am very happy with them
2 de dezembro de 2024
Resposta da R Woodfall Opticians - West Norwood
Our staff work hard to produce the best possible service for our patients so we are pleased to see that it does not go unnoticed. Your review is greatly appreciated and thank you very much for your loyalty to Woodfalls !
Friendly and personalised
Very friendly and personable experience. Not rushed and just good all round and hence why I keep coming back.
26 de março de 2025
Resposta da R Woodfall Opticians - West Norwood
Our staff are pleased to hear you had a good experience on you visit to our practice in Norwood. Thank you for such a kind review and thank you for coming back...again!
Resposta da R Woodfall Opticians - West Norwood
Hi Mustafa, we are pleased you found the experience five stars! ⭐⭐⭐⭐⭐
As I enter to R Woodfall opticians
As I enter to R Woodfall opticians. The staff are always welcoming. They are friendly, respectful, supportive and kind. I didn’t have to wait to be seen. They are always fixing or repairing my fallen out lens or the weak arm of my glasses. I been a customer at this store for almost 36 years. Hope to be attending R Woodfall. West Norwood branch for many more years. If it was possible I would give 11/10.
7 de março de 2025
Resposta da R Woodfall Opticians - West Norwood
We#ll take the 11/10! Thank you for taking the time to send your feedback, very much appreciated.
West Norwood Branch
The staff in the West Norwood branch are amazing. The optician was really patient and explained everything to me. Richard and his colleagues were super helpful when I was looking at frames, which was much appreciated as it feels like a big decision.
11 de março de 2025
Opinião espontânea
Resposta da R Woodfall Opticians - West Norwood
Thank you for your feedback. We are glad Richard could be of such great help to you. Choosing frames is a exciting but challenging experience at time so the more assistance you can get the better !
Exceptional service
Exceptional service, welcoming environment and thorough eye test!
1 de março de 2025
Resposta da R Woodfall Opticians - West Norwood
Our staff greatly appreciate your review. Thank you for the visit!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.