Same experience as other reviewer. Ordered last November. Monthly promises of delivery but no product. I fought payment through MC and they said they shipped product. Run from them . Ashley is a scam... Ver mais
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Leia as opiniões dos outros
My journey with Saaligners has really been a fast journey. From time to pay to aligners being delivered has just been approximately 3 weeks. I'm just now ending the first two weeks of my first set of... Ver mais
A empresa respondeu
Has anyone sought legal counsel for compensation against this company? I’m very frustrated with my experience and want my money back as I’m sure many of you do. I’d like to get several of us together... Ver mais
I would say that the experience so far is good. Would of helped to know in advance what the expectations for all steps that needed done , as far as follow-up with taking pictures and reporting back. S... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
"Discover Personalized Dental Solutions with SA-Aligners: Embrace Your Unique Smile At SA-Aligners, we recognize the uniqueness of every patient's dental needs. Our commitment to personalized care is reflected in our extensive selection of FDA-approved technologies, ensuring fast and effective treatments tailored to your individual requirements. Experience the benefits of our advanced dental aligners, designed to deliver lasting results and a confident, beautiful smile. Trust SA-Aligners for a dental journey that's as unique as you are. Embrace the future of dental care today."
Informações de contacto
922 Washington AveAlbany, NY 12203, 12203, WASHINGTON, Estados Unidos da América
- 3152577729
- info@saaligners.com
- saaligners.com
3,3
Aceitável
61 opiniões
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My journey with Saaligners has really…
My journey with Saaligners has really been a fast journey. From time to pay to aligners being delivered has just been approximately 3 weeks. I'm just now ending the first two weeks of my first set of aligners and can already see a bit of movement in my top two front teeth. It's minimal but seeing is a big deal! I can't wait to get a couple more sets done so the bigger difference will be apparent!!!
15 de agosto de 2024
Opinião espontânea
Resposta da Saaligners
Hey Deana, Thank you for your kind words! Your positive feedback truly brings smiles to the SA Aligners team. We're here to support you every step of the way. If you have any questions, please don’t hesitate to reach out to us at info@saaligners.com.
My representative has been so communicative …
My representative has been wonderful about contacting me, every question I have he answers or gets back to me. I am only on my second set of aligners so I will write another review when I am done with the treatment. But so far everything is great!!
15 de agosto de 2024
Opinião espontânea
Resposta da Saaligners
Hey Danielle, Thank you for your kind words! We're happy to hear that our services have met your expectations. We're here to support you every step of the way. If you have any questions, don't hesitate to reach out to us at info@saaligners.com.
So far I am very pleased with the…
So far I am very pleased with the results and customer service. I have 4 months to go, but my teeth are already starting to look better and help me smile with confidence again.
8 de julho de 2024
Opinião espontânea
Resposta da Saaligners
Dear Kristi!
Thank you so much for your wonderful feedback! We're happy to hear that our customer service and the treatment progress have met your expectations.
We will always be there for you to support you at any stage of your aligner treatment. If you have any questions or need assistance, don’t hesitate to reach out. We're here to help!
Best regards,
Team SA Aligners
Great Communication
So far the communication has been great. The fitting was great. Waiting on my aligners and will write another review after I receive them.
16 de maio de 2024
Opinião espontânea
Resposta da Saaligners
Thank you for your positive feedback! We're happy to know that your experience with our customer support has been excellent. Rest assured, we're dedicated to continuing to provide top-notch assistance throughout your journey with SA Aligners. If you have any questions or need assistance in the meantime, please don't hesitate to reach out to us at info@saaligners.com. We will be more than happy to help you with any questions.
Outstanding service! So far so good!
So far, so good! SAA has been so helpful in every single way, the price cannot be beaten, the response time and attention to detail is so far outstanding! Im just now receiving my aligners, so have not even put them in yet, as they just arrived today, but Im looking fwd to the (second) teeth straightening journey ahead, I have zero worries that this round will be abundantly superior to the first round I did as an adult (thru a far-worse company that left me with a horrid experience). I will update my review as needed, but I think if youve researched aligner companies meticulously as I did and youre on the fence re which one to choose, give SAA a shot!
27 de maio de 2024
Opinião espontânea
Resposta da Saaligners
Thank you for your wonderful feedback! We're happy to hear that you've had such a positive experience with SA Aligners. We're dedicated to providing exceptional service and value, and it's great to know that our efforts have met your expectations. We're confident that your aligner journey with us will be a success, and we look forward to supporting you every step of the way. Please don't hesitate to reach out, if you need any assistance or have any questions. Thank you for choosing SA Aligners!
Great Customer Service
I like the attention received from the representatives from the moment I placed my order and throughout the treatment
25 de maio de 2024
Opinião espontânea
Resposta da Saaligners
Thank you for your kind words! Your positive feedback brings smiles to the SA Aligners team. Providing excellent customer service is our top priority, and your feedback is greatly appreciated. Should you have any questions, please don't hesitate to reach out. We will be present to help every step of the way. Thank you for choosing SA Aligners!
SA Aligners- Helpful!
SA Aligners have been very professional, helpful, and available when I've had any questions. I am waiting on my kit with my aligners, and I can't wait to get started with my personalized treatment plan.
21 de maio de 2024
Opinião espontânea
Resposta da Saaligners
Thank you for your wonderful feedback! We are happy to hear that our efforts have met your expectations. Your satisfaction is our top priority and providing the best customer support is our goal. Should you have any questions, please don't hesitate to reach out, we're here to support you every step of the way. Thank you for choosing SA Aligners!
Customer service is excellent
Customer service is excellent, they are super quick in response and really try to help you. Taking impressions though is not so easy as I thought it would. Also, instructions sent with kit do not include how to use the cheek retractor. I love the company and the pricing but it will take a bit of work to make it happen on the customer side. My son is 16 and could only get some impressions done right. If you have a younger child it might be really hard to get it done properly. They do offer live sessions with a dentist thought however you should keep in mind that you will responsible for doing the entire process by yourself. They also want pictures of the teeth and some are inside the mouth and it is hard to take as well.
19 de abril de 2024
Resposta da Saaligners
Hey! Thank you for sharing your positive feedback regarding our Customer Support. Ensuring our customers receive the best support from start to finish is our top priority. We greatly appreciate your insight into the impression-taking process and acknowledge the challenges you encountered.
We understand that taking impressions may be more complex than anticipated. As part of our commitment to assisting you every step of the way, we offer free sessions with our dental experts. These sessions are to provide personalized guidance, ensuring a successful and smooth impression-making process. To Make the process even easier for the customer, we email a video guide along with the instructions for making the impressions the same day you receive your impression kit.
Just mention we offer a free video session with our dental expert for an initial consultation and at impression making stage where we also guide how to use a cheek retractor for a seamless teeth straightening journey
Once again, thank you for your valuable feedback. Should you have any further questions or require assistance, please don't hesitate to reach out. We're here to support you throughout your journey.
My experience thus far has been…
My experience thus far has been fantastic! They are in consistent and regular communication about the process. I haven't gotten to the part of receiving my aligners yet, still processing and creating. I will update as I go.
9 de maio de 2024
Opinião espontânea
Resposta da Saaligners
Hey Balynda, Thank you for your positive feedback. We are happy to hear that our customer support met your expectations. We will put in all of our efforts to provide you with the best support and product quality moving forward. Once again thank you for your trust in SA Aligners. Should you have any questions, please don't hesitate to reach out. We will always be present to help!
What an easy process that far exceeded…
What an easy process that far exceeded my expectations!
8 de maio de 2024
Opinião espontânea
Resposta da Saaligners
Thank you for your feedback. Your appreciation truly touches us here at SA. Rest assured, we're committed to maintaining this level of service excellence. Should you need any assistance or have any questions, please don't hesitate to get in touch. We're here to support you every step of the way.
Resposta da Saaligners
Hey Jinda, Thank you for your kind words. We truly appreciate your trust in SA Aligners. Thank you for choosing us. Should you ever need any assistance, please don't hesitate to reach out. We will be here to help!
This has been a fairly easy process so…
This has been a fairly easy process so far. They were helpful with the video call to help me make my impressions, and very patient. Always quick responses to my million questions. They keep you informed all through the process. Can’t wait to get my aligners and start the process to a beautiful smile. Thank you SAAligners !!
27 de abril de 2024
Opinião espontânea
Resposta da Saaligners
Hey Tracy, Thank you for your kind words. We truly appreciate your trust in SA Aligners. Thank you for choosing us. We try our best to provide the best services and support to our Valued customers. Should you ever need any assistance, please don't hesitate to reach out. We will be here to help!
I would say that the experience so far…
I would say that the experience so far is good. Would of helped to know in advance what the expectations for all steps that needed done , as far as follow-up with taking pictures and reporting back. SA Aligners constantly calling and sending emails. The aligners fit well and seem to be performing as expected.
25 de abril de 2024
Opinião espontânea
Resposta da Saaligners
Thank you for sharing your feedback with us! We're glad to hear that your experience has been good and that the aligners fit well. We always consider feedback from our customers to improve our communication and ensure a smoother experience for future customers. If you have any further questions or concerns, please feel free to reach out to us. We're here to assist you every step of the way!
My experience with SA Aligners customer…
My experience with SA Aligners customer service has been nothing short of fantastic. From day one, they’ve been there for me, providing support and guidance every step of the way. Their live customer representative was incredibly helpful and patient during the dental molding process. I’ve also appreciated their consistent communication regarding my order status, leaving me completely satisfied with their service thus far.
22 de abril de 2024
Opinião espontânea
Resposta da Saaligners
We're happy to hear about your fantastic experience with SA Aligners customer service! Providing support and guidance every step of the way is our top priority, and we are glad to know we met your expectations. Thank you for choosing SA Aligners! Should you have any questions, please don't hesitate to let us know.
Resposta da Saaligners
Thank you for the kind words! we will try our best to ensure your experience is top-notch. If you ever need any help, please don't hesitate to reach out, we're here for you.
Quick responses. So far, so good.
The company has been good at contacting us through the steps of the process. We had a hiccup with the teeth impressions, but that was mostly our fault. I have been communicating with an individual through email and so I havnt looked much at the website. It would be nice to have an app or create an online profile to upload photos and mark progress instead of just doing responses to personal emails. Maybe you can do this on the website, but I havnt checked. We are in the beginning stages of treatment and we have not received our 3d treatment plan or aligners. I am really hoping that they will work well for my son and fit correctly. We had issues with a previous company and the fit of the aligners wasnt good and they dug into my son's gums. They were painful in a way that it wasn't supposed to be. So far SA aligners has been on top of communication and their willingness to help with any questions and concerns we have.
21 de abril de 2024
Opinião espontânea
Resposta da Saaligners
Thank you for sharing your experience with us! We're glad to hear that our communication has been helpful to your questions and concerns.
Regarding your suggestion for an app or online profile to upload photos and track progress, we appreciate the feedback. While we currently don't offer this feature, we'll definitely take it into consideration for future improvements. Should you need any assistance please don't hesitate to reach out, We are here to assist.
Great customer service as of now
Great customer service as of now. Hoping for the best as I wait for my my retainers.
21 de abril de 2024
Opinião espontânea
Resposta da Saaligners
Thank you for your kind words! We're committed to providing excellent service throughout your entire experience. Rest assured, we're working diligently to ensure you have an excellent journey with us.
Communication has been amazing
Communication has been amazing. The fit is very good. So far no complaints whatsoever.
4 de abril de 2024
Opinião espontânea
Resposta da Saaligners
We're thrilled to hear that you're satisfied with both our communication and the fit of your product! Your positive feedback means a lot to us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're here to help!
Great customer support
So far, I am beyond happy with the customer service that I have received from saaligners. From the very beginning till now, they have been there every step of the way. Their live customer representative made it very easy, and she was extremely patient in guiding me through the dental molding process. Also, they have reached out to me on several occasions to share where my order stands. I couldn’t be happier with their customer service.
20 de abril de 2024
Opinião espontânea
Resposta da Saaligners
We're happy to hear about your positive experience with our customer service team! Providing exceptional support from the initial steps through to the entire process is our top priority. We will try our best to keep you informed every step of the way in the future as well. Thank you for choosing SA Aligners, and please don't hesitate to reach out if you have any further questions or concerns.
Top notch staff...
The staff has been very responsive and helpful. They have went above and beyond to make sure that I'm thoroughly informed.
19 de abril de 2024
Opinião espontânea
Resposta da Saaligners
We're happy to hear about your positive experience! Providing responsive and helpful support is a priority for us, and we're glad to hear that we've met your expectations. We'll continue to try our best to keep you informed every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out. We're here for you!
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