Brilliant customer service. Extremely high quality goods that I've purchased. I purchased a gold chain and bracelet over 12mths ago and they are both still in great condition. My gold chain never c... Ver mais
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Transacting with SAAR CO couldn't be easier. Their website is easy to navigate, processing the payment is simple, they're true to their word with dispatch and, my delivery was packed nice and carefull... Ver mais
Dissapointed with the quality of my engraved necklace, one side is shiny, the other side is dull - very cheap looking. Wasnt initially what i beleived i had ordered as and beleive the websi... Ver mais
A empresa respondeu
I absolutely love the pieces I’ve ordered from SAAR CO! They arrived in gorgeous packaging and the quality was exactly what I was looking for in men’s wear. I’ve worn my gold chain for almost 4 months... Ver mais
4,2
Bom
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broke less than a month
> bought jewellery for $55
> broke in less than a month
> asked for refund/replacement
> was offered repair and to cover shipping
> not going to pay for shipping if it is 20% price - for a product that lasts less than a month
> passive aggressive replies - customers aren’t your enemies. the philosophy seems to be minimise costs rather than maximise customer satisfaction. not paying for shipping, just want my hard earned money back.
tldr: buy elsewhere. I’m not the only one that experienced this, look at the other review.
14 de março de 2024
Opinião espontânea
Resposta da SAAR CO - Men's Jewellery
Dear Shantanu,
Thank you for sharing your feedback on multiple platforms by now. We're genuinely sorry to hear about the issue you've experienced with your jewellery . We understand your frustration and strive to provide the best possible service and support.
As stated in our warranty policy, we offer a one-year warranty on all our products and are committed to repairing any items that may break under normal wear and tear. Our policy requires customers to cover shipping costs for returns, as this helps us manage overall costs while maintaining affordable prices for all our customers.
We value customer satisfaction and aim to address concerns with empathy and fairness. We apologise if our response seemed passive-aggressive; it was not our intention, we were simply guiding you through our warranty process. We genuinely want to resolve this issue to your satisfaction and encourage you to reach out to us directly at contact@saarco.com.au so we can discuss a resolution.
We appreciate your feedback and are committed to improving our services based on customer experiences. Thank you for bringing this to our attention.
Best regards,
SAAR CO
Quick, simple and effortless
Wasn’t sure what to get my partner for their birthday. But once I came across Saar Co and the engraving, it was smooth easy sailing from there!
Quick, simple and effortless process with a speedy turnaround with great quality standards. Will definitely be buying more in the near future.
9 de maio de 2024
Opinião espontânea
Best male jewellers around!!!
The jewellery is second to none. Beautiful, timeless and great quality. The team were so helpful and communicative when helping me customise a gift for my boyfriend. Best male jewellers around!!!
23 de maio de 2024
Opinião espontânea
I keep coming back!
Have made a few SAAR CO purchases now as gifts for both partner and family, and all have been amazing. Such high quality, durable, look and feel great. Wonderful service also!
11 de maio de 2024
Opinião espontânea
Customer service went above and beyond
Sent wrong product but quickly solved the issue. Great product when the right one was received and customer service went above and beyond. Recommend anyone looking for some nice necklaces
1 de abril de 2024
Opinião espontânea
Absolutely love my Saarco pieces!
Absolutely love my Saarco pieces. I have worn the rings and necklaces everyday for about a year and they still look brand new (I always get compliments on them too). The customer service is 10/10 and I received my package’s remarkably fast. Cheers Saarco!
9 de fevereiro de 2023
Opinião espontânea
Great Company to deal with
I got an engraved bracelet from this company for my Partner and he loved it! Quality is great and shipping was super fast too. Thank you.
14 de dezembro de 2023
Opinião espontânea
Incredible quality and service
Incredible quality and service. Received my package within 2 days of ordering.
4 de janeiro de 2024
Opinião espontânea
Terrible quality, won't give a refund
I ordered a bracelet and necklace for my boyfriend for Christmas. When he opened it and went to put the necklace on for the first time, it broke. On Saar Co's website, it describes its jewellery as being of "impeccable quality". The opposite is true. I then emailed them showing photos of the necklace and asked for a refund. They said they don't do refunds for broken jewellery, only repairs. Why would I bother to repair jewellery that breaks before its first wear? It will probably break again even once its fixed, and I'd rather spend my money on better quality jewellery. It's very disappointing that refunds are offered if someone simply doesn't like their product, but they're not offered for faulty products. I've asked multiple times for a refund, but they ignored my last email. So if you're after good quality jewellery and good customer service, don't bother with Saar.
7 de janeiro de 2024
Opinião espontânea
Resposta da SAAR CO - Men's Jewellery
Hi Juliet,
Thank you for reaching out to us and providing more details about your experience. We appreciate your feedback and sincerely apologise for any inconvenience caused by the issue with the necklace you purchased.
After carefully reviewing the images you shared with us, and as mentioned to you over our email conversations, it appears that the breakage may have occurred due to factors beyond normal wear and tear. Nevertheless, we want to assure you that we take the quality of our products seriously and are committed to addressing your concerns.
As mentioned in our emails to you, we would be more than happy to honor the warranty and proceed with the repair of the necklace. Our warranty is designed to cover manufacturing defects and faults for the first year of purchase and we are here to ensure that your jewellery meets the high standards we strive for.
We understand your preference for a refund, and we apologise for any confusion or frustration caused by our initial response. While we typically do not offer refunds for broken jewellery, we want to work towards a resolution that leaves you satisfied. If you have any further questions or concerns, please feel free to reach out to us, and we will do our best to accommodate your needs.
Thank you for your understanding, and we look forward to the opportunity to address this matter and restore your confidence in our brand.
Best regards,
SAAR CO
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