Placed an order for 2 x 10kg bags of adult food and 1 x 10kg bag of puppy food. Took 5 days to arrive and there was no puppy food in box. Emailed immediately and was told the 10kg bags were out of sto... Ver mais
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Leia as opiniões dos outros
Fantastic product and really good prices! We have not looked back since changing. Our dobermann Bear absolutely loves it❤️ What a great idea being able to purchase a sample pack too so you are sure it... Ver mais
We have the Darf puppy cold pressed food for our Bernese Mountain Dog puppy. Loves it and us thriving on it. It was recommended by a nutritionist as we wanted something close to raw, without being raw... Ver mais
A empresa respondeu
Ordered Sunday and delivered (free delivery) on Tuesday. One of the few suppliers of Darf Dog Food - very reasonably priced. Have previously contacted them via e mail and they have always responded... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Sabre Pet Food
Escrito pela empresa
🐾 Exclusive premium pet food brands in the UK
🐾 Natural, high-meat nutrition for dogs & cats
🐾 Fast delivery and savings with Subscribe & Save Service
Sabre Pet Food is a UK pet food supplier of exclusive European pet food brands, including premium brands such as Alpha Spirit, Ydolo & DARF.
We work directly with leading manufacturers to bring unique, high-quality pet foods to the UK that you won’t find anywhere else. Our carefully selected ranges focus on natural ingredients, high meat content, and balanced nutrition, helping pets enjoy a diet inspired by their natural feeding instincts.
From nutrient-rich dry food to products designed around raw-inspired nutrition, everything we supply is chosen to support pets’ health, energy, and wellbeing.
Alongside exceptional products, Sabre Pet Food is proud to provide friendly and reliable customer support.
Our team is available via phone on 0800 229 4010, by email at customerservices@sabrepetfood.co.uk, and through our live chat via our website www.sabrepetfood.co.uk.
Our team is available Monday to Friday, 9am - 5pm (excluding bank holidays). Our opening hours may vary during busy periods such as Christmas.
Sabre Pet Food is part of the TruNet Group, an international group dedicated to bringing innovative products to markets around the world.
Informações de contacto
Sabre Pet Food, TruNet House, Ivanhoe Business Park, LE65 2UZ, Ashby-De-La-Zouch, Reino Unido
- 0800 229 4010
- customerservices@sabrepetfood.co.uk
- sabrepetfood.co.uk
Save up to 10% off & FREE UK delivery*
4,6
Excelente
173 opiniões
Pede aos clientes que escrevam opiniões
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Easy to use website
Easy to use website. Very quick delivery and well packaged. My dog loves the food, but with her allergies time will tell if she can tolerate it. I'm hoping she can as the quality is very good
27 de abril de 2026
Resposta da Sabre Pet Food
Thank you for your lovely review! We’re so pleased to hear you found the website easy to use and were happy with the quick delivery and packaging 😊
It’s wonderful to know your dog is loving the food so far. Thank you for giving us a try and for your kind comments about the quality of the food.
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Thank you for your great review! We’re so pleased to hear you were happy with the service, delivery, and tracking 😊
Kind regards, Team Sabre 🐾
Fussy dog approves…
Item well packaged and delivered quickly.
Tried the DARF sample pack on a whim as my dog is an incredibly fussy eater, and we have tried many different types of food. Unbelievably she took to this straight away. The kibble pieces are quite soft so I think this appeals to her. She seemed so keen on it I’ve ordered a 20kg pack.
27 de abril de 2026
Resposta da Sabre Pet Food
Thank you for your wonderful review! We’re so pleased to hear your fussy girl took to the DARF kibble straight away - especially after trying so many different foods! 😊
We’re delighted the sample pack was such a success and that you’ve now upgraded to a 20kg bag!
Thank you again for sharing your experience and for choosing us!
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Thank you for your great review! We’re so pleased to hear you’re happy with both the product and our fast, convenient delivery 😊
We really appreciate your support!
Kind regards, Team Sabre 🐾
Excellent! Highly recommended.
The food arrived promptly (and I live on a Scottish island!), and more importantly, the food I got is great, my cocker spaniel has had a tough time finding a food that agrees with his stomach and that is also high quality and not filled with rubbish. Really pleased. Also found it straightforward to navigate the foods and nutritional value of them on the website.
10 de abril de 2026
Resposta da Sabre Pet Food
Hi Maryann,
Thank you for your 5 star review! I'm glad to hear you enjoy our speedy delivery service and more importantly that your cocker spaniel is now enjoying their food supplied by us!
Kind regards, Team Sabre 🐾
Excellent content
Excellent content. Reasonably priced. Look at reviews from people who know what they are talking about.
24 de abril de 2026
Resposta da Sabre Pet Food
Hi Larry,
Thank you for your 5 star review! We really appreciate it!
Kind regards, Team Sabre 🐾
Better than real !!chicken
My dogs love this high quality cold pressed food - one prefers to have a bit of this kibbleinstead of chicken when working for treats!
Delivery is also always swift too.
24 de abril de 2026
Resposta da Sabre Pet Food
Hey Sue, thank you for your great 5 star review! We really appreciate it!
We're super happy to hear your dogs love our cold-pressed kibble and our delivery is always fast too!
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Hey, thanks for the 5 star review! We're glad to hear your dog loves our DARF dog food!
Kind regards, Team Sabre 🐾
My dog loves the taste of this
My dog loves the taste of this. She’s refusing to eat any other food now as she knows if she holds out I’ll give her this.
10 de abril de 2026
Resposta da Sabre Pet Food
Thank you for your 5 star review! We're super happy to hear your dog loves our food!
Kind regards, Team Sabre 🐾
Nancy loves the food but I do run out a…
Nancy loves the food but I do run out a few days before delivery but that’s probably because she stares hard at who ever feeds her until they aid a bit more to the bowl!
13 de abril de 2026
Resposta da Sabre Pet Food
Hey, thank you for your review. It is very much appreciated!
We would love to get in contact with you to help update your subscription to best suit you and Nancy so that you don't run out of our delicious dog food! :)
Please contact us on: customerservices@sabrepetfood.co.uk or free phone us at 0800 229 4010, thanks so much!
Kind regards, Team Sabre 🐾
Food sent immediately for next day…
Food sent immediately for next day delivery. Unfortunately, the courier failed and it didn’t arrive until 2 days after that.
13 de abril de 2026
Resposta da Sabre Pet Food
Hi, thank you for sharing your feedback and 5-star review with us! One of our team members would be happy to get in contact with you to investigate your delivery delay. If you could please contact us at customerservices@sabrepetfood.co.uk or free phone us at 0800 229 4010, that would be great!
Kind regards, Team Sabre 🐾
Good range of products and great service
Good range of products, great service and very quick delivery.
13 de abril de 2026
Resposta da Sabre Pet Food
Hey, Thank you for your 5-star review! It is very much appreciated :) Kind regards, Team Sabre 🐾
My dog thrives on this food
My dog thrives on this food. The delivery was quick and without any issues.
13 de abril de 2026
Resposta da Sabre Pet Food
Hi Kirsty, Thank you for your great star review! It is very much appreciated! We're so glad to hear your dog is thriving on our food!
Kind regards, Team Sabre 🐾
Really good quality dog food
The food seems really good quality, my dog has had no problems with this food and is now very vocal and excited when he see it lol, great product.
13 de abril de 2026
Resposta da Sabre Pet Food
Hi David, thank you for sharing your feedback amazing 5-star review with us! We're super happy to hear your dog is enjoying their meals :) plus vocals!
Kind regards, Team Sabre 🐾
Great food for dogs
Great food for dogs. Only thing could be improved is delivery subscription being more reliable.
13 de abril de 2026
Resposta da Sabre Pet Food
Hi Claire, Thank you for your review. It is very much appreciated!
Thank you for your feedback on our subscription delivery, we would love to learn more on how we can improve. If you would be happy to get in contact with us to discuss this more that would be great: customerservices@sabrepetfood.co.uk or free phone us at 0800 229 4010, thanks so much!
Kind regards, Team Sabre 🐾
Dogs love it it's kept the weight on my…
Dogs love it it's kept the weight on my ciszla x malinoius great service
10 de abril de 2026
Resposta da Sabre Pet Food
Thank you for your 5 star review about our products and service! It is very much appreciated! Kind regards, Team Sabre 🐾
So far the dogs are eating the food…
So far the dogs are eating the food well. The dogs coat it looking healthy.
26 de março de 2026
Resposta da Sabre Pet Food
Hi Nadia, Thank you for sharing your feedback and 5 star review with us! We're super happy to hear your dogs are enjoying their meals and their coats are looking healthy! Kind regards, Team Sabre 🐾
Good food ,simple to order and deliverd…
Good food ,simple to order and deliverd quickly
26 de março de 2026
Resposta da Sabre Pet Food
Thank you for sharing your 5 star review with us! We really appreciate it! Kind regards, Team Sabre 🐾
The best of the best
Sabre Pet Food really are the best of the best. Our Labrador has gone from being generally uninterested in her meals (which seems so wrong for the breed!) to loving YDOLO. The service from the team at Sabre is excellent, and they'll do everything they can to support you and your dog onto a path that's right for you. I cannot recommend them enough!
15 de abril de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Ally, Thank you for leaving us such a wonderful review! I am so pleased to hear that your Labrador is now loving their meals and you have enjoyed and been super satisfied with our support! We're always on hand to help. Kind regards, Team Sabre 🐾
Zero customer service
I have 2 subscriptions and recently the past few months have had multiple issues with their service.
Firstly they don't notify you if your subscription is out of stock. They send a notification the day before your subscription is due to be sent out to remind you that your subscription is due tomorrow, but if they don't have stock they don't tell you, they just don't send it!
Luckily with my last one, for some reason i went into my account to double check and realised it had been cancelled due to OOS, which is unacceptable as i was not even told, and it would leave me with limited dog food left and to find an alternative for fussy dogs with food allergies.
I asked them if they could send me just 1 bag of a different flavour as a replacement so i could make sure they would take to it. I was sacrificing £82 out of desperation having limited time before i would have no food left and the risk the dogs wouldn't eat it and I'd waste £82. However, they didn't listen and have charged me for 2 bags of it and dispatched them!!
I also asked them, in the future could they let me know with some notice if they are OOS on my subscription to enable me to plan my dogs food, but they just ignored me.
They also couldn't give me any date when they would be back in stock with my subscription.
Secondly prior to this, they sent me the wrong flavour, they sent me chicken which my dogs have allergies to. However I didn't open the parcel until i had run out of dog food, and realised it was the the wrong one. I contacted them immediately and asked if they could immediately dispatch my correct order as i had no food left. They refused to dispatch it until the incorrect product was collected and returned to them!
I explained i had no more food left and it was their mistake, they didn't care, they insisted it was returned first! (even sent them a photo of the incorrect parcel/item, and i have never ordered this flavour ever in the past).
Truly shocking that as a customer I have to pay for their mistakes whether that is financially or with my dogs wellbeing, and I have been a long time customer.
13 de abril de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Thank you for taking the time to share your feedback, we’re very sorry to hear about your recent experience especially having been a loyal customer with us for a long time and experiencing these unfortunate events on your last 2 orders out of 52 orders total with us.
We take concerns like this seriously and have been trying to reach you to resolve this as quickly as possible. We’ve attempted to contact you by phone, left a voicemail, and also sent an email, but haven’t yet been able to connect with you. We would still really appreciate the opportunity to put this right for you.
Regarding your subscription, we sincerely apologise for the inconvenience caused when your product went out of stock. We recently experienced a technical issue between our IT systems which affected how stock availability was communicated online, we have put measures in place to ensure this does not happen again.
When this issue was raised a replacement product was discussed. Due to a misunderstanding, the order was then initially processed in line with your usual subscription (2 x 10kg), rather than the requested 1 x 10kg trial. As soon as this was identified, we cancelled and recalled the order, refunded the additional bag, and arranged for the correct 1 x 10kg to be sent on a next-day service.
We’re also very sorry for the earlier incident where you received the incorrect flavour in a previous order, we completely understand how frustrating this must have been. On that occasion, we arranged for the incorrect item to be collected while ensuring the correct product was dispatched, with both the collection and replacement taking place on the same day to minimise disruption.
Please be assured that we do care deeply about both our customers and their pets, and we are continuously reviewing our processes to prevent issues like this from happening again. We would really like to resolve this fully for you.
Please contact us at customerservices@sabrepetfood.co.uk , call us on 0800 229 4010, or let us know a convenient time for us to call you. Kind regards, Team Sabre 🐾
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