My bad experience with Saeed Tarrad Real…
My experience with Saeed Tarrad Real Estate relates to the off‑plan purchase of a studio in the Celeste Tower project.
I am from Spain, and I made this investment from my home country after receiving a commercial offer through an intermediary agency. On October 30, 2025, my mother and I transferred €28,500. The payment was not made into an escrow account, even though this was an off‑plan transaction, where escrow accounts and project registration are essential for buyer protection.
A few days later, while I was already requesting the return of my money, I discovered that the project was not registered with the Dubai Land Department (DLD) at the time of the transfer. On several occasions I was told that the project was already registered, but later I confirmed that this was not the case. Only after insisting and mentioning that I would take action did the registration appear.
I had also not signed any SPA contract or any document outlining the terms and conditions.
Starting on November 4, I followed up every single day through email and WhatsApp.
By email, I received no response at all.
Through WhatsApp, the replies were minimal, delayed, and mostly asking me to wait. At one point, I was told that because the project was “already registered,” they could not return my money, even though I had never signed any agreement.
The agency initially distanced itself from the situation, and although they later provided partial assistance, Saed Tarrad Real Estate never replied directly to my emails.
On November 29, I received €26,209.36, leaving €2,290.64 still pending. The explanation given was currency fluctuation, but the refund was requested on November 4, when such fluctuation did not apply.
As a Spanish buyer managing everything from abroad, the lack of communication and clarity caused me significant stress throughout the process. After several follow‑ups regarding the pending amount and receiving no further messages, I decided to share my experience so that no one else goes through the same situation. I recommend that any buyer research carefully before purchasing, verify the project registration, and ensure that all payments are made into an escrow account.
This text reflects only my case and my personal experience.