Safeway Opiniões 365

I am extremely disappointed with Safeway’s health insurance policy and their unjust claim rejection.
We filed a hospitalization claim for my family member who was admitted due to severe right leg weakness and pain caused by L4–L5 disc prolapse and nerve compression. The patient underwent MRI, continuous pain management, medications, and physiotherapy under medical supervision at the hospital.
Despite this, Safeway rejected the claim stating that the treatment was “conservative” and could have been done on an OPD basis. This is completely unfair and insensitive. Hospitalization was advised by qualified doctors based on the patient’s condition, pain severity, and mobility issues—not by the policyholder’s choice.
Insurance is meant to support customers during genuine medical emergencies, not to deny claims using complex exclusion clauses after premiums have been collected for years. Rejecting a valid hospitalization just because no surgery was performed sets a very poor precedent and defeats the purpose of having health insurance at all.
This experience has resulted in financial stress and mental harassment for our family. I strongly advise others to read policy exclusions very carefully and think twice before trusting Safeway Health Insurance.
Very dissatisfied. Would not recommend.

Safeway.com is horrible because they sell you rotten food and don't refund your money when you complain. When I reported the issues and requested a refund they said they would review my request and get back to me in 24-48 hours. It's been 5 days so I contacted them. I uploaded pictures of the rotten food and expired use by dates. Then they told me they would review my request and let me know within 7 business days whether or not my refund would be approved. I've been a loyal customer for over 20 years but this completely destroyed my trust in this company! They don't seem to care about risking people's health and hurting their budget by selling them inedible food topped off with immense frustration. I don't recommend this online service to anyone!

I shop at Safeway New Westminster/ skytrain location.
It is so genius to have a store right there ! when you don't have a car.... Many cashiers are extremely pleasant, smiling, helping bagging your shopping, I often came across Anny J, Maggie , Rebecca, super nice, smiling consistently. Dedicated , giving 110%
All over the store, groceries, produce, I find them all nice, I am a very satisfied customer ! Feb 16th Maggie, March 2nd Anny J I go often....

Tomorrow is St Patrick's Day.
Obviously people will need corn beef ,cabbage rye bread etc.
930 am went to the bakery and found no rye bread had been baked for the day ????
Employee said buy soda bread !
No apology, just snapped,buy soda bread then.
Great customer service

Digital coupons are a bait and switch, these over price errors are not accidents. No company is this poor at basic inventory and pricing management on accident. Either way, between incompetence or malfeasance I have zero trust in Safeway. There should be another class action lawsuit. Yes another.

I am 86 years old. One of my sma ll pleasures is grocery shopping. I finish with a Starbucks sitting with my husband at tables outside the store. This store at stetson plaza in happy valley removed the places to set. They said because of the high school kids. So safeay doesn't like kids? I have been setting there when they get out of school. Sure they are loud. Happy kids. That's it. Kids are kids . What is wrong with America We used to like kids. I like kids. The other safeway on 35th said they removed there setting area because of homeless. So hire security to tell them they can't hang out. Your customers are the ones that did nothing wrong but they can't set outside now. Neither can your employees.

Safeway continues to gouge consumers. I needed one clove of garlic for dinner.

When I got to the check out they charged me $1.99. I said this is just a Clove of garlic.

The cashier said the sleeve of garlic is $1.99 and so they are charging that price for a clove.

I asked her to take it off my bill and then I said you can put all this stuff back and I walked out without my groceries which was about $50.00.

I’ll shop elsewhere from now on, I’m sick of Safeways way of doing business.

Safeway store bakery at the Hub in Fremont, Ca provided very poor service. We ordered a cake online six days before pickup. The staff member that received the order left few details for the other staff. Two days before pickup, we got a call that the figurines we requested were not available. The day of pickup, the cake was not complete and without the fruit between the layers. Their display case was nearly empty so that wasn't an alternative for a premade cake with a fruit filling. The cake didnt have the requested decorations or writing. We had to wait for staff to find suitable fugurines and write on the cake. They mentioned it was better to order in the store than online but not why, and it shouldn't matter as both methods should be adequate. After 30 minutes of figuring out how to complete the cake and actually completeing it, they charged us full price and we left disappointed with the experience.

Lord have mercy their prices are high! Normally I buy a four flavored variety cake from Walmart for $14.98. Walmart was out of stock so I tried Giant they didn't care it, so I came to Safeway. For the identical cake it cost $10 more. The cost was $24.99. That's ridiculous!

The newest Safeway #2695 was supposed to be a showcase model. How disappointing since it's near my house. At the beginning all was new. Now it's just a mess. The people that work their look tired and unhappy. They complain about the manager. He is a jerk. No customer service skills. I also got sick from rancid oil from the Chinese food. They admitted that the oil containers were rancid. If workers aren't happy then something is up with poor managers. I dont shop there any more. Fresher vegetables, etc. at Raleys store on Blue Oaks.

My mother is 94 and lives downstairs in her unit. Very clear delivery instructions were disregarded, and groceries were delivered to the upstairs. She cannot go up or down a single stair, nor could she even lift a bag. Obviously the groceries were not handed to her as requested either.

There was no way to contact the delivery person with reminders, which is a very handy part of Instacart. Mistakes can happen but they should be corrected. The chat bot was not helpful. I reported that the delivery was wrong. I clicked on where's my order. Nope. Nothing. Just a picture of the wrong delivery door. An attempt to call customer service resulted in a forever wait.

I cannot see any option to reduce the $20 dollar tip my mom insisted on for a 2-block delivery.

I could not find any of her neighbors to help her so I headed out to help her. I was sick with worry and kept her on the phone the whole time to make sure she did not feel guilty and attempt to go the upstairs residence to retrieve them. It would have meant her life. No exaggeration whatsoever.

I will NEVER use this service again. EVER!! I would rather pay more and use Instacart, a vastly more responsive company. I am deleting the Safeway ap from my phone rather than attempt to order through this dismal service again.

I've only had one minor issue at one Safeway with one clueless clerk, but across the company, the experience has been great. Always well stocked. Love the bakery!

Customer Service is a joke! Do not waste your time ordering online just go with the competition. Safeway! Get customer service in the US! That cheap labor in other countries is awful. My first time trying to order online with you! Never again!

Went to check out in self check out. Guy named RON yelled. You have more than 15 items. Can’t you read ? I shop at this Safeway every day. Never been treated so rudely. Never going to Shop there again. There is a kings Soopers Across the street

Would not recommend placing order and picking up groceries. Twice now when I received my groceries the deli items and bakery items expired the day I picked up my groceries. Totally defeats ordering it. I live alone and didn't plan on eating all that stuff on the day I picked up. So frustrating. Will be shopping at other grocery stores in person from now on

I stopped shopping after last year

I made a special trip to the store E Evans store to get a couple shots, flu and shingles. Mr. Pharmacy Man said "no shots after 6:30." Because they were so busy waiting on NOONE. No sign or voicemail says anything about this imaginary deadline.

Safeway digital app was also not working again.

Then I called the pharmacy at 7:45 pm to talk to a pharmacist and was put on hold until 8:00 when the line went dead. They closed.

Since Albertson's took over for Safeway, quality and service has dropped to low level. Due to severe disability I cannot lift or carry groceries. I do not leave home. I have used Safeway delivery for about 15 years. I loved the Safeway employees that delivered until Albertson's took over and cut that service. They outsource by contract to Instacart. All my orders clearly state "Disabled must bring groceries inside", yet Instacart lately have been dumping bags on doorstep without even a doorbell or knock. I am left to try to find a neighbor who can come and help. Phone customer service is worthless as they say they can't control Instacart employees.

Safeway employee literally said they couldn’t reprint my receipt. Employing liars, nice image

They definitely need new management ay least at tge one I go to in Peoples Plaza Delaware. Their shelves are unstocked, expired items left on shelves for weeks sometimes and their choices have become scarce. This used to be a great store so not sure what went wrong. Their prices are not competitive either.