Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next. What keeps me coming back is the combination of clea... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... Ver mais
A empresa respondeu
Köp inte kläder från Samsøe. Köpte en skjorta och det blev en stort hål vid underarmen efter endast 6 månader med måttligt användande. Butiken där jag köpte den kontaktade Samsøe som vägrade att göra... Ver mais
A empresa respondeu
Super kundeservice! Jeg henvendte mig til kundeservice med et par jeans, hvor en nitte ved en af lommerne var faldet af. De tilbød at betale for skrædder til at reparere dem, hvilket jeg glad takked... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
An international fashion brand rooted in Scandinavian simplicity. At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.
Informações de contacto
3,4
Aceitável
229 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Werde hier nicht mehr kaufen
Letztes Jahr im November bestellt. Versand mit GLS war eine Katastrophe. Der Lieferant hat natürlich nicht geklingelt. Im Paketshop war mein Päckchen nicht zu finden. 3 Mal war ich dort...
Die Qualität entspricht definitiv nicht dem was Samsoe verspricht. Beim Rollkragenpullover bereits nach dem 2. Mal waschen Pilling. Die T-shirts nach ein paar Waschgängen auch sehr verwaschen.
Für den Preis und das Image erwarte ich bessere Produkte. Und eine Zustellung mit der (verlässlichen) Post, nicht GLS.
21 de novembro de 2023
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Melanie
Thank you for taking your time to give us your review.
We’re genuinely sorry to hear that you've encountered an issue with some of our products and we take all feedback seriously.
To better understand the situation and assist you effectively, could you kindly contact our Customer Care team by mail: Customercare@samsoe.com.
Please share a brief description along with some photos of the concern in order for us to assist you further on.
Wishing you a lovely day ahead,
Best
Julie, Customer Care Team, SAMSØE SAMSØE.
Greenwashing at its finest, terrible quality
I bought SAMSOE trousers at a fancy retailer, I have a receipt and all. Trousers for 120 EUR and they lasted to be worn a few times. A brand that is positioning themselves as "sustainable" and "high quality" greatly disappointed me. I emailed SAMSOE customer support about it, as I think the producer and designer is responsible for the product as a sustainable company and should be accountable, offering some solutions. They completely distanced themselves realizing no fault.
I was a loyal customer for many years - no longer! H&M clothes last much longer and are 1/10 of the price. If you are looking for a replacement of the design I recommend "& Other Stories" or "Kauf dich glücklich"!
23 de maio de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Sara
Thank you for sharing your experience with us.
We sincerely value your loyalty throughout the years and as mentioned in your review, we are committed to provide high-quality products for our customers to enjoy for many years. We are therefore truly sorry that you have experienced issues with your trousers.
We take all feedback seriously and want to address any malfunctions or defects in our products to find solutions and use the feedback to improve where needed.
However, as we mentioned in our email correspondence with you, because the purchase was made through a retailer and not directly with SAMSØE SAMSØE, we don't have access to the purchase and transaction details in our system to process a refund or an exchange. We kindly ask that you return to the retailer where the item was purchased with your receipt, for them to be able to assist you in finding a satisfactory resolution.
Should you have any questions or other concerns, you are always welcome to reach out to us again.
We appreciate your understanding and hope to see you again at SAMSØE SAMSØE.
Best
Josefine, Customer Care Team, SAMSØE SAMSØE
Great customer service 🙏🏼
26 de abril de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Cristina
Thank you so much for taking the time to give us your kind review.
We're really happy to hear that you've had a good experience with our Customer Care Team. We look forward to see you again at SAMSØE SAMSØE.
I wish you a lovely day ahead,
Best
Julie, Customer Care Team, SAMSØE SAMSØE
Great shopping experience and customer service
I have often ordered from Samsoe: The delivery and booking always went quickly and without any problems. Great clothes and super quality.
Unfortunately, I recently had a problem with DHL: the parcel was not delivered and was stuck in the tracking system and was therefore probably lost.
This was the first time I had contact with customer service: great support and help. I received a proactive update every day and they tried their best in the background. The problem was ultimately resolved. Thank you so much Bayan for your help!
So I can only have positive things to say about Samsoe.
22 de abril de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Marc
Thank you so much for taking the time to share your kind feedback with us.
We're so happy to hear that our Customer Care team, particularly Bayan, has been helpful in assisting you with your parcel.
Have a wonderful day,
Best
Julie, Customer Care Team, Samsøe Samsøe
fast response
9 de abril de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Topi
Thank you so much for taking the time to give us your kind review. We look forward to see you again at SAMSØE SAMSØE.
Wishing you a lovely day ahead,
Best
Julie, Customer Care Team, SAMSØE SAMSØE
Dårlig kundeoplevelse
Jeg returnerede en vare den 20. marts og jeg venter stadigvæk på mine penge.
Lovgivningen siger, at jeg skal have dem senest 14 dage efter den dato, jeg må vente 24-25 dage ud fra en MobilePay meddelse jeg har modtaget, og kun fordi jeg gemte kvitteringen ellers ved jeg ikke om jeg havde fået dem.
4 de abril de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Kære Roger
Tak for at dele din oplevelse med os.
Som det fremgår af vores korrespondance på mail, har vi bekræftet at din refundering er gennemført d. 03-03-2024, hvilket er helt indenfor lovgivningens rammer.
Som vi har oplyst tidligere, er beløbet som oftest synlig på din konto indenfor et par dage, dog afhængig af hvilken betalingsmetode eller kortudsteder man har benyttet ved ordreplacering. Vi vil altid anbefale at du tjekker din kontooversigt som giver et mere reelt billede af hvilke beløb der går ind og ud af kontoen.
Vi forsøger altid at ekspedere refunderinger så hurtigt som muligt, og vi håber på din forståelse for den tid, det kan tage at behandle og refundere din returnering i overensstemmelse med vores interne procedurer og den gældende lovgivning.
Skulle du være i tvivl om andet, må du endelig kontakte os direkte, så vi kan sørge for at hjælpe dig bedst muligt.
Tak for din feedback og god dag,
Josefine, Customer Care Team, SAMSØE SAMSØE
Dårlig service
Samsøe plejede og være en dejlig butik med styr på tingene samt god service, dog bliver man nu mødt med grov attitude og meget uprofessionel betjening. Især fra en lyshåret medarbejder fra Samsøe borgen. Oplever flere gange ikke at blive hilst på og at personalet har mere travlt med telefoner, giver en følelse af at privatlivet er vigtigere end kundens oplevelse. Det er gået fra at være en af mine foretrukne butikker, til en jeg nu undgår.
27 de março de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Kære Mille
Tak for at dele din oplevelse med os.
Det er virkelig beklageligt at høre, at du har haft en negativ oplevelse i vores butik da det altid er vores mål at levere en fremragende kundeservice og sikre, at vores kunder føler sig velkomne og værdsatte i vores butikker.
Vores kunder er vores højeste prioritet, og vi sætter pris på din feedback, så vi kan sikre, at dine fremtidige besøg hos os altid er behagelige og imødekommet.
Vi håber derfor at du har lyst til at besøge os igen så vi kan give dig den service og oplevelse, som du tidligere har værdsat hos os.
Endnu engang tak for din ærlige feedback, og vi håber at se dig igen hos SAMSØE SAMSØE.
Josefine, Customer Care Team, SAMSØE SAMSØE
Ingen tilbakemelding på reklamasjoner
Ingen tilbakemelding på reklamasjons.
Har forsøkt å få tak i Samsøe Samsøe i over 3 måneder uten å få svar.
70% av mitt klesskap er Samsøe Samsøe, i mange år har jeg vært fornøyd med kvaliteten på merker, men de siste årene har kvaliteten på tøyet deres falt betraktelig, etter min erfaring.
Jeg kjøpte en bukse på nettsiden deres, som ble ødelagt etter kort tid og prøvde da å høre om de kunne finne en løsning på dette.
Jeg har sendt de gjentatte påmindelse i flere måneder, men aldri fått svar.
Har også prøvd å sende fra en annen e-post adresse uten å få svar.
Servicen i butikken deres i Bogstadveien er også helt forferdelig.
Gir en ekstra stjerne til butikken deres i Vestby, der er de i det minste hyggelige og behjelpelig
23 de janeiro de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Kære Maria
Først og fremmest vil jeg gerne takke dig for din feedback og for din loyalitet over for SAMSØE SAMSØE gennem årene.
Vi er samtidig kede af at høre om dit problem med dine bukser og din oplevelse af servicen i vores butik i Bogstadveien, og vi vil selvfølgelig sørge for at give din feedback videre.
Vores kundeservice har en svartid på op til 48 timer, og vi kan sige med sikkerhed at vi ikke har nogen ubesvarede henvendelser liggende fra dig, hvilket har gjort det vanskeligt for os at hjælpe dig med din reklamation.
For at sikre, at din situation bliver håndteret hurtigt og effektivt, vil vi opfordre dig til at kontakte os direkte på customercare@samsoe.com eller via vores kontaktformular. Dette vil give os mulighed for at se nærmere på din sag og finde en tilfredsstillende løsning. Du er også velkommen til at ringe til os indenfor vores åbningstid og du finder vores kontaktinformationer her: https://www.samsoe.com/da-DK/contact.html
Vi vil også gerne påpege, at e-mails, der er autogenereret såsom nyhedsbreve og ordrebekræftelser, sendes fra en no-reply e-mailadresse. Dette betyder desværre, at svar på disse e-mails ikke når frem til os. Derfor er det vigtigt at bruge de nævnte direkte kontaktmetoder for at sikre, at din henvendelse bliver modtaget og behandlet korrekt.
Vi ser frem til at høre fra dig og ønsker dig en dejlig dag,
Josefine, Customer Care Team, SAMSØE SAMSØE
lovely and excellent service
I sadly lost my jumper on the tube recently. I bought it a long time ago and contacted SS customer care team to see if they had any left anywhere in stock. Bayan could not have been more lovely or helpful. Best customer service I have had in a long time. Thank you Bayan.
15 de março de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Charlotte
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team, particularly Bayan, has been helpful in assisting you with your inquiry. We have of course made sure to forward your kind words.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Excellent service
Excellent service ! All questions were solved.
6 de março de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Юлия
Thank you very much for taking the time to give us your lovely review.
We are happy to hear that you are enjoying our brand and we look forward to see you again at SAMSØE SAMSØE.
Wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
Helpful and understanding
I had to return a parcel to smasoe samsoe warehouse in Denmark from a different country (Austria). The kurier unfortunately didn't deliver it properly and had to send it all the way back to me. The Samsoe samsoe customer service was very helpful and understanding, replied quickly and especially extended the refund-timeframe in order for me to resend the parcel after some time had already passed. I was very thankful to the friendly and problem-solving attitude of the customer service.
Nonetheless I think a free return service should be included from Samsoe Samsoe considering the rather high prices of the products. It would probably avoid dealing with a lot of Kurier-related problems for the customers and the customer-service.
5 de março de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Ala
Thank you very much for taking the time to give us your lovely review and feedback.
We are happy to have been able to assist you through the challenges with your lost parcel and despite the delivery mishap, we're glad everything was resolved.
We are committed to continually improving our return solutions, and we aspire to provide an even more enhanced return service from your destination in the future.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
Trækker for meget i porto
Købte en bluse hos Samsøe Samsøe online.I forbindelse med dette betalte jeg fragt kr. 39,00. Desværre passede bluse ikke og jeg returnerede den herefter. I den forbindelse blev jeg trukket yderligere kr. 45,00. Jeg kontaktede dem, da man Iht. købeloven kun må fratrække 1x porto ifm. nethandel (enten ved fremsendelse eller ved returnering). De forklarede, at kr. 45,00 ikke var fragt, men returomkostninger - det er vel egentlig det samme 🤔
Det kan meget hurtigt blive dyrt at handle online hos dem.
1 de março de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Kære Marianne
Tak for at give dig tid til at give os din feedback. Vi sætter pris på muligheden for at give yderligere indsigt i vores beslutning om at tillægge returgebyrer.
Da vores marked fortsat oplever en stigning i mængden af returneringer, er beslutningen om at indføre returgebyret forankret i denne stigning og i omkostningerne ved håndtering af returnerede ordrer. Returgebyret hjælper os med at opveje alle operationelle omkostninger, herunder lagerhåndtering, og gør det muligt for os at opretholde den service og produktkvalitet, som vores kunder forventer ved at shoppe hos os.
Vi vil gerne forsikre dig om, at returgebyret på 39 DKK ikke er en betaling for din porto/retur forsendelse. Det er derimod et håndteringsgebyr, som bliver pålagt når vi har modtaget og behandlet din pakke retur på vores lager.
Vi tilbyder derudover altid en problemfri og fleksibel returpolitik på 30 dage, og alternativt til at sende retur, tilbyder vi mulighed for at returnere varer gratis i vores butikker.
Vi takker for din forståelse, og hvis du skulle have yderligere spørgsmål eller behøver hjælp med din returnering, er du altid velkommen til at kontakte os direkte.
Du ønskes en dejlig dag,
Josefine
Customer Care Team, SAMSØE SAMSØE
I had a very good experience with the…
I had a very good experience with the customer care team. I had an issue with the shipping of my order, my order was lost by the delivery service, and they supported me through the process to be refunded.
16 de fevereiro de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Chiara
Thank you very much for taking the time to give us your lovely review.
We are happy to have been able to assist you through the challenges with your lost parcel. Despite the delivery mishap, we're glad everything was resolved satisfactorily.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
Will buy more on samsoe samsoe
Very kind and want to help you.
26 de fevereiro de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Hazel
Thank you very much for taking the time to give us your lovely review.
We are happy to hear that you are enjoying our brand and we look forward to see you again at SAMSØE SAMSØE.
Wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
Great brand, great service 👌🏼
Not only one of my favourite brands style- and qualitywise, but also amazing customer service. Keep up the good work!
22 de fevereiro de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Jill
Thank you very much for taking the time to give us your lovely review.
We are thrilled to hear that you are enjoying our brand and we look forward to see you again at SAMSØE SAMSØE.
Wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
Products look nice but are poor quality…
Products look nice but are poor quality and don't last. Bought a pair of jeans that ripped after a bit over a year; relevant consumer research bodies suggest jeans should last 2-3 years. This doesn't happen with jeans from other brands, and hasn't happened with other pairs of jeans from this brand. There is an obvious quality issue here. Looking at other reviews on here, this appears to be a common problem.
I offered to return the faulty product and requested a replacement. Customer services refused to recognise the issue when it was pointed out to them. They made the absurd argument that they do not need to comply with UK law even when selling in the UK, because they are an EU company, and were unwilling to help.
I would strongly advise against buying from them.
16 de fevereiro de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Oscar
Thank you for taking your time to give us your review.
We're first of all very sorry to learn that you've encountered issues with the jeans you purchased from us.
Upon reviewing your case, we'd like to clarify a few points. Firstly, we understand your mention of the UK law, and as you were questioning our policy we adhere to EU regulations and standards which our terms and conditions are based on. Nevertheless, we always strive to find solutions ensuring our customers satisfaction which is why we offered you to go and visit our store for a second opinion, where our dedicated staff will have the option to better examine your jeans.
However, we would also like to emphasize that while we aim to deliver high-quality products, wear and tear, as well as accidental damage to the item, are not covered by our 2 year warranty, which was also informed in our previous email correspondences.
Your feedback is valuable to us, and we take quality concerns seriously. We apologize for any misunderstandings there might have been and please don't hesitate to contact us directly if you'd like to discuss this further or arrange for a visit to our store.
Wishing you a lovely day,
Josefine
Customer Care Team, SAMSØE SAMSØE
very good customer service
13 de fevereiro de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Margalll
Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that you enjoyed our service.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Excellent customer service
Could not locate an item at a store near me and customer service went above and beyond to ensure I was able to receive it. Responses to all correspondences was quick and courteous.
8 de fevereiro de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Catriona
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team has been helpful with locating your item and making sure that you got the item you were searching for.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Great experience
Thank you Bayan for helping me so clear, professional, friendly and efficient.
2 de fevereiro de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Fien
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team and particularly Bayan, has been helpful with your order and we have of course made sure to forward your kind words.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Brug aldrig Samsøe Samsøe
Brug aldrig Samsøe Samsøe! Man kan ikke kontakte dem efter købet. Så hvis man har noget at spørge om eller sige til dem, er der ingen mulighed.
Jeg købte nogle ting, som jeg betalte for at få leveret til min adresse. Jeg undrede mig over, det tog så længe at få det leveret. Da jeg så tjekkede med GLS, havde de leveret til en pakkeshop og der havde den ligget i flere dage uden jeg havde fået besked. Det var tilfældigt, jeg opdagede det. Og nu kan jeg ikke få pengene tilbage for den levering, der ikke fandt sted, fordi man ikke kan kontakte Samsøe Samsøe. FUP!
9 de fevereiro de 2024
Opinião espontânea
Resposta da SAMSØE SAMSØE
Kære Lisa
Tak for at give dig tid til at give os dit review.
Jeg beklager meget de udfordringer, du har haft med din seneste bestilling hos os. Jeg ønsker at understrege, at vi ikke har modtaget nogen henvendelser fra dig indtil videre, hvilket har gjort det vanskeligt for os at hjælpe dig på den bedst mulige måde.
Jeg vil derfor gerne opfordre dig til at kontakte vores kundeserviceteam direkte, enten via telefon, e-mail eller kontaktformular, så vi kan løse eventuelle problemer og besvare de spørgsmål, du måtte have. Du finder vores kontaktoplysninger og åbningstider her: https://www.samsoe.com/da-DK/contact.html
Vi ser frem til at høre fra dig og ønsker dig en dejlig dag,
Josefine
Customer Care Team SAMSØE SAMSØE
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.