Samson Athletics  Opiniões 

92
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered 3 items through their 3 for 2 offer - 2 T-shirts and a vest. Website states all items are printed per order and I was kept updated with the progress of my order all the way to shipping. Items... Ver mais

Classificada 1 em 5 estrelas

Ordered on the 29th June, they emailed me to ask if its been delivered. The Royal Mail tracking link they sent still says that they're waiting for my parcel to be delivered to them. No response to... Ver mais

Classificada 5 em 5 estrelas

Love the tees, original designs and amazing quality. They also last wash after wash. Can’t count how many tees I now own as they’re irresistible, i struggle to not order frequently! Service is top cla... Ver mais

Classificada 5 em 5 estrelas

My order was a bit delayed due to a lost RM parcel and email response times were a little slow but I appreciate that with a small business that prints to order delays can sometimes happen so I don... Ver mais

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3,7

Aceitável

TrustScore: 3.5 em 5

92 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(92)

36 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Cool designs. Perfect fit!

I came across this brand online a couple of years ago and their catchy designs caught my eye. So I bought a few things to see how they would fit.
Omg! I love their kit! The material of the vests are really soft and I’ve washed mine loads and the colours don’t fade either. Yay!
I’ve recently bought some of their most recent collection of their workout vests and I love that the quality is still spot on! The sizing is perfect too!
I’ve had so many people comment and ask where my vests are from! Happy to recommend this brand to everyone 😍🙌🏽

11 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service!

I ordered a shirt for my sisters birthday- because a lot of the designs are printed to order, the estimated shipping time was right on top of her birthday. I emailed Samson, hoping that they would be able to help and they went above and beyond to get the shirt to me before this. It arrived with time to spare and was really lovely quality too, a wonderful soft material.

I would definitely buy from this company again, thanks to their very caring customer service!! ❤️

14 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic brand and business!

Fantastic brand and business! Love this company - the unique designs, attention to detail and garment quality all are next level. Customer service and communication is also excellent especially for a small business, with all queries answered promptly and with a straightforward and seamless ordering process. Such a great authentic fitness brand in an era of mass-produced mediocrity!

Will definitely be back!

12 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Won't refund after receiving the goods back

Received 3 tshirts on the 26.11.24 and they were poor quality and fit very small. Returned them on on 5.12.24 via recorded delivery and received confirmation they were received by the company, but they are still holding my money and won't return my funds. Have sent proof of delivery to them and they are now ignoring my emails. I wouldn't recommend anybody buy from here as the tops are overpriced for what you get and the customer service is all but non-existent.

11 de janeiro de 2025
Opinião espontânea
logótipo da Samson Athletics

Resposta da Samson Athletics

Hi Chris, sorry to hear you haven't received your refund yet. Please respond to our request for your order details so we can sort this, as we are struggling to find any details of your return. Many thanks

Classificada 4 em 5 estrelas

I recently ordered from Samson…

I recently ordered from Samson Athletics (samsonathletics.co.uk) and had a mixed experience. Initially, I faced some delays and communication issues with my order, which was disappointing. However, once I received my items, I was thoroughly impressed with the quality and designs of their garments. The shirts were amazing, and the step-by-step updates on my order journey were a nice touch. Their team was responsive to my queries, and despite the wait, the overall experience was positive. I'll definitely consider ordering again in the future. Four stars!

28 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer care!

I recently purchased some shirts from Samason. Unfortunately, the prints on a couple of shirts started to lift after the first wash. I contacted Samason to report it and they didn't hesitate to send me replacements. Very easy company to deal with who went the extra mile for me.
Would definitely recommend.

25 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered items which I haven't received

I placed an order on Sep 30th and still haven't received my items nearly a month later.

No email had been sent to inform me that the order had been shipped.

I've sent emails to customer service and had no response.

Very disappointing as items have come through in the past & have been of a good standard.

30 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Just received my order and I'm in love

Just received my order and I'm in love! The quality of the garments is amazing and the designs are really cool. Really impressed and can't wait to wear them in the gym. Delivery was exactly as they said and loved the step by step update on my garments print journey. Will defo be back for more!

23 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great tees

Great tees. But of a wait, but it’s worth it, will definitely be back

12 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Items did not arrive, poor customer service

I didn't get a notification that the items had been shipped. After waiting weeks for them to not arrive and numerous emails to them I eventually got a reply asking if I still wanted the order. I regretfully decided to give them a second chance to wait weeks again for the items to not arrive. I have emailed for a refund. I placed the order 12th Aug, it's now 30th Sept. Really disappointing.

30 de setembro de 2024
Opinião espontânea
logótipo da Samson Athletics

Resposta da Samson Athletics

Sorry to hear of your bad experience. We were waiting on the replacement garments from our suppliers to have them printed for you again. A full refund has been issued. Apologies for any disappointment.

Classificada 5 em 5 estrelas

Absolutely amazing shirts

Absolutely amazing shirts! 👏 100 percent recommend, not just because the shirts themselves are fabulous but they actually kept me updated every step of the way and I like the extra touch of telling me how the shirts are made and what to expect with time scales.
I will buy more in the future

27 de setembro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Bad experience, hopefully a one-off

Haven't received my order which was placed in July, have tried to contact twice through their online request form and email address but with no acknowledgement as yet. Disappointing, as had checked reviews prior to ordering and saw generally good reviews.

*update* - received a response from Samson Athletics with a refund, which was appreciated.

10 de setembro de 2024
Opinião espontânea
logótipo da Samson Athletics

Resposta da Samson Athletics

Hi Kathryn, very sorry to hear this! Unfortunately your emails went to our spam folder. A full refund has now been issued for the missing parcel. A huge apology for the disappointment.

Classificada 5 em 5 estrelas

Great customer service and…

Great customer service and communication. Products very good quality.
If people are unfamiliar with them, they do take a bit longer to arrive as they produce them by hand when the orders come in so just be patient :)

7 de agosto de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent shirts!

Ordered 3 shirts for my son's birthday.
We chose three different designs, all of which are great. Shirts arrived in due time, (worth noting they take a few days to come as made to order).
They were well packaged, and well made, and fit him really nicely.
Company are easy to work with, email only contact but picked up and responded to really quickly.
Nice video sent to show the process of the shirt making.
Will definitely be back.
Thankyou.

13 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing experience

Amazing experience.

Ordered vest tops for a CrossFit competition and when we asked if we could get them ASAP to ensure they arrived in time, Sam made it happen!

They went over and beyond to get the order fulfilled in time and the tops are great quality.

19 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality clothing

Great clothing and fit is really nice. Impressed with the quality. Even got some haribo in the order! Result!
Will be purchasing again soon

8 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Customer service questionable

I ordered a printed vest top which took longer to arrive than stated, only to find that the print on the front of the vest is distorted. I have emailed twice and also filled out thier website returnes and complaints page twice but have not had any reply. I also initially chased the late arrival of the vest, and on all of these occasions I have yet to have a reply. The experience is not good and I am still awaiting any form of correspondance. The item was purchased back on 11/5/24.

10 de junho de 2024
Opinião espontânea
logótipo da Samson Athletics

Resposta da Samson Athletics

Hi Steve, sorry to hear you weren't happy with the item. It looks like your return requests/emails were replied to within 2 working days. As are a small family business we have to deal with customer service emails outside of office hours as we are in production 9-5. It looks like a return has been organised but if you need any further help please do reply to our emails from the returns and we'll get back to you as soon as we can. Many thanks

Classificada 5 em 5 estrelas

Excellent experience

Got to say the experience I've had with these guys has been great.

Any queries I had were answered promptly and professionally.

The quality of the clothing is top notch.

Only slight niggle I had was two out of three t-shirts fitted a bit more snugly than the one that fits perfectly,but it's not the end of the world.

I've already reordered more and expect to order more after that.

Thanks guys

23 de maio de 2024
Opinião espontânea

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