Sandandstoneescapes Opiniões 28

We had the most magical stay at The Lodge. Everything was perfect. The decor, the beds, the linens, and the house itself was out of a storybook. The welcome basket was a “surprise and delight” touch. Would not hesitate to book again!

We had a lovely stay at Stone Cottage in Stow-on-the-Wold. Perfect location, comfortable beds en a private parking space. Home away from home!

The cottage was perfect in a central location close to a fantastic pub. We did experience a minor issue with the plumbing at the property but the staff at Sand & Stone were extremely helpful and responded/resolved within a few hours. We were blessed with gorgeous weather and are already making plans to come back next year. Thank you 😊

Perfection.
This place is a Wildlife paradise, and a luxurious romantic retreat to soothe your soul

Amazing service! Everything exceeded expectations

Stunning cottage with fabulous interiors and excellent supplies for a long weekend. We stayed here for a hen do and it was simply perfect. Very smooth booking experience with a lot of handy details provided upfront.

The company are very efficient and continually communicate all information required.

Great location..
Generous luxurious property..
Wonderful garden space..
More than ample parking..
Handy shop nearby..
Shortish walk to the beach..

We had a fantastic stay at Wood Farm House. The property was beautifully presented, spotlessly clean, and extremely well equipped for a family stay. The house is full of character but has all the modern comforts you could need.

The location in the heart of Whichford is perfect, with a wonderful village atmosphere and the excellent Norman Knight pub just a short stroll away. The house felt spacious, comfortable and very private, with plenty of room for both adults and children to relax.

Communication from Sand & Stone Escapes was excellent throughout, with clear arrival instructions and a seamless check-in process. Everything was exactly as described, and the attention to detail was much appreciated.

We travelled as a family with young children and found it to be an ideal base for exploring the Cotswolds. We would not hesitate to return and would highly recommend Wood Farm House to anyone looking for a peaceful countryside getaway.

Thank you for a wonderful stay.

With only a weeks’ notice we told about building works next to the property which started at 730am. It was incredibly disruptive and it was supposed to be a get away for my husband’s birthday. Given only a weeks’ notice, a refund was not possible or even offered initially (i had to push) and then was offered a tiny refund so i had to push again but not only that it was too late to find somewhere else. In addition the window infront of the bed was filthy as was the velux (with bird poo) and the blind wasn’t working which meant light poured in. I was told that someone would come in and check it which they did but said it was fine, seems a little strange. No soap initially in the downstairs loo and the light above the sink wasn’t working. Dust on the books and CD player also. All this really marred our experience and unfortunately left us incredibly frustrated. I had to do all the pushing to get these things sorted. Very disappointing stay.

We loved the Wood farm house! Beautiful space and nicely located to all the local villages.

Wow! Wat was het fijn. We beleefden The Cotswolds op z’n allermooist, vanuit een authentieke woning nabij Broadway. Vriendelijk geholpen bij het boeken, alles tot in de puntjes geregeld. Echt een aanrader!

A beautiful cottage with everything we could’ve needed. The goodies on arrival were a welcome treat too.

we just love your amazing please to stay all unique and just lush not that we have stayed in all of them yet!! the website is good to use and love all the personal touches you have in the stays and some dog friendly so happy days

Absolutely beautiful home in a peaceful and relaxing setting. We couldn’t have asked for a better stay. Everything was thoughtfully taken care of and the house was immaculate. Ben was an excellent host and a fantastic communicator throughout the entire stay. We would absolutely love to come back again!

It was a perfect weekend! All arrival information was so clear and easy! The cottage is so lovely and cozy that we did not want to leave! It was incredibly clean and super well equipped! The location is great as it's one step from Windsor park and the gastropub next door, super recommended as it's so good!

Sand and Stone Escapes is our first stop when looking for staycations in the UK. The site is easy to use, the booking process is straight forward and all of the properties are of a very high standard and in some of the best locations to really explore England. Would highly recommend and we will continue to book stays through this company!

We booked a 4-night stay at Lemon’s Cottage in June 2025 through Sand & Stone Escapes, based on their strong branding around “carefully curated” boutique properties offering charm, quality and comfort.

What we arrived to was entirely different.

From the moment we arrived, it was clear the property had not been properly prepared. The first thing we encountered was an overflowing recycling area filled with empty alcohol bottles and cans, which gave the immediate impression that the property had recently hosted a party and had not been reset for new guests. This is not what one expects from a premium rental.

Inside, the situation was worse. The cottage had a strong, stale odour throughout, making it unpleasant to remain indoors. The general cleanliness and presentation fell well below expectations — it felt tired, neglected, and lacking the basic standards one would expect from a professionally managed property.

There were also maintenance issues, including a broken dishwasher which had clearly been identified prior to our arrival but had not been disclosed. Combined with the overall condition of the property, it gave the impression of a home that had not been properly checked or prepared.

We remained at the property for over an hour, contacted Sand & Stone immediately, and carefully considered whether the issues could be resolved. While a cleaner was offered, this could not be arranged the same day and would not have addressed the fundamental problems — particularly the odour and overall condition. After walking through the property again, we concluded that it was simply not suitable to stay in and made the decision to return to London the same day.

The most disappointing aspect was the handling of the situation. A relatively small sum was offered in response to a booking of several hundred pounds, which did not reflect the loss or disruption caused. Throughout the process, the issues raised were largely downplayed, and the responses remained defensive rather than focused on resolving the situation fairly.

This experience fell significantly short of the standards advertised. For a company positioning itself as offering “curated” boutique stays, the lack of quality control and accountability in this instance was very surprising.

Based on this experience, I would strongly advise others to approach listings with caution and not rely solely on how properties are presented online.
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Thank you for your response.

To clarify, the issue was never simply the recycling bins. It was the overall condition and presentation of the property on arrival, including the strong stale odour throughout the cottage, the lack of cleanliness, poor maintenance, and the fact the property did not reflect the carefully curated “boutique” standard advertised.

We did not make the decision lightly. We spent over an hour at the property, contacted your team immediately, discussed possible options, and walked through the cottage again before ultimately concluding that it was not suitable for us to stay.

While a cleaner was mentioned, this would not have addressed the fundamental issues that led us to leave.

As reflected in our review, the most disappointing aspect was ultimately the handling of the situation afterwards, where the concerns raised were repeatedly downplayed rather than properly acknowledged.