I was given a gift along with a gift receipt. The gift was lovely but not for me unfortunately, it was some UGG boots. I don’t wear jeans so thought I would return the gift and change it for somethin... Ver mais
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Leia as opiniões dos outros
Super fast delivery , opened & was very impressed, until 4 hours later one was coming away at front I asked for a retuns label & was asked if I had worn them, which they are for !! , & then heard not... Ver mais
Superb service from Sandersons on this, ordered Birkenstocks on Thursday 26th June and they arrived in time for when they were needed today. The parcel was incredibly well wrapped and protected, the c... Ver mais
Sandersons were brilliant and I was sceptical after the reviews I read. I ordered a coat online and it arrived the next day, beautifully wrapped. Sadly it didn’t fit, so I returned it and received a p... Ver mais
Informações sobre a empresa
Escrito pela empresa
Sandersons Boutique Department Store was first established in 2016 in the heart of Stocksbridge, Sheffield. Later establishing two further stores in Stroud, Gloucester and Morpeth, Northumberland. Browse online brands such as Barbour, Barbour international, Valentino, Clarins, Holland Cooper, UGG and many more.
Informações de contacto
Fox Valley Way, S36 2AB, Stocksbridge, Reino Unido
- info@sandersonsdeptstore.co.uk
- sandersonsdeptstore.co.uk
3,2
Aceitável
456 opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
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Rubbish communication & customer…
Rubbish communication & customer service.
Will never buy from them again or recommend them to anyone
20 de fevereiro de 2025
Resposta da Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
I had a positive experience with this store
I had a positive experience shopping online, a good choice of perfume and a quick delivery. Thank you.
16 de março de 2025
Great communication of delivery and…
Great communication of delivery and items quickly dispatched.
6 de janeiro de 2025
Good products and excellent service
13 de março de 2025
They are ignoring my return request
I have already emailed customer service regarding an item that did not arrive, as well as a defective item that was dirty. Although I can wash the defective item, it is too big for me, and I cannot use it, so I would prefer to return it. Customer service requested pictures of the defective item but decided to send one of the items they claimed was out of stock instead of the missing item, neglecting my other concerns.
27 de fevereiro de 2025
Resposta da Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Good experience
Easy to order on their site and received in good time. Much appreciated x
15 de janeiro de 2025
Accepted my order on website,paid for…
Accepted my order on website,paid for item and postage,week later still no sign,chased it to be told item out of stock,then had to chase refund no apology will not use or recommend this company,first time I’ve ever left a negative review.
26 de janeiro de 2025
Resposta da Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Barbour beret
I already had the beret in black and loved it, and just as pleased with my new purchase.
It arrived promptly and was nicely packaged.
1 de fevereiro de 2025
I STILL DON'T HAVE MY GOODS
I STILL DON'T HAVE MY GOODS - AND YOU HAVE MY MONEY
12 de fevereiro de 2025
Resposta da Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
⭐️⭐️⭐️⭐️⭐️company.
⭐️⭐️⭐️⭐️⭐️company.great quality and price,superfast delivery.arrived well packaged and beautifully wrapped.
7 de fevereiro de 2025
Ordered online
Ordered online, order cancelled and refunded with no explanation.
22 de fevereiro de 2025
Resposta da Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Great Derek Rose cashmere joggers at a…
Great Derek Rose cashmere joggers at a great price. Delivery was super quick.
26 de fevereiro de 2025
Very good service
Very good service, lovely products and straight forward returns and refunds.
20 de fevereiro de 2025
Poor service
Despite the missing item apparently being available on the website - and having paid for it - I received one item (a small jar of skin cream) rattling around in a huge box. I also received a very unclear email and calls to Sandersons and also an emailed query were both ignored. The only way that I discovered the item was out of stock was by checking my own bank account to see that I had been credited.
Very poor and unclear communication and I wouldn't use or recommend Sandersons on this basis.
20 de janeiro de 2025
Resposta da Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Happy to be able to purchase this…
Happy to be able to purchase this perfume from you at a good price. Delivered promptly in lovely packaging
18 de janeiro de 2025
Great shop with a good range of brands
Great shop with a good range of brands. Postage is quick and website easy to use.
4 de março de 2025
Failed to deliver goods
Failed to deliver goods. Unhelpful in retrieving them. Now gone to dispute with credit card company.
14 de janeiro de 2025
Resposta da Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Poor delivery speed, poorly packaged
Ordered midday, paid £8 for next day delivery, received 48 hours later. Item arrived with rips in packaging. Very poor for an expensive item.
22 de fevereiro de 2025
Resposta da Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
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