SANS MATIN Opiniões 191

Very impressed! Fast delivery, well packaged and trainers are beautiful! Very well made. Will definitely be buying another pair in a different colour.

I’m a first time customer and LOVE the shoes! Very cute and comfortable. But even more impressive is SM’s customer service - they’ve gone out of their way to ensure I’m happy with my purchases. Will definitely be a repeat buyer!

Tsholo was outstanding in her customer service role. She was thorough, answered my emails promptly, was polite and friendly and got the job done.

A Perfect Blend of Style, Comfort, and Quality

I’m genuinely impressed with these Smart Classic White Trainers. They strike that rare balance between clean, minimalist style and everyday comfort. The moment I took them out of the box, the quality was obvious—smooth, well‑finished materials, neat stitching, and a design that feels timeless. Very happy and would recommend for anyone looking to individual and stand out

First the company is so responsive. My shoes came right away in excellent packaging. I took them out of the box and literally walked all day in them. Perfect fit, so comfortable and received inquiries from people. I purchased red and am looking into the blue now. Absolutely LOVE these shoes! Great experience!

Wonderful customer service and beautiful shoes. I did have to size down as I’m a US 6.5. The chart said to get 37 but 36 fit great. Lovely cushioning and beautiful leather. So comfy!

I love the trainers, stylish and comfortable. I do not think I will buy from anywhere else.

⭐⭐⭐⭐⭐
Excellent customer service and great product quality. Sans Martin was very responsive, professional, and truly went above and beyond to help resolve an issue. Their communication was clear and timely, which made the whole experience stress-free. The product quality is also outstanding — well made and exactly as described. I truly appreciate the level of care and support they provide and would definitely recommend Sans Martin to othe

I have four pairs of San Martins. They are of exceptional quality and lovely designs. I have plantar faciitis, so comfort is everything, so I choose the wedge trainers for this reason. I can walk miles in them and I always get compliments. Do buy the protector kit so you can keep them looking great for longer

Exceptional customer service and integrity
I want to commend Sans Matin for how professionally and empathetically they handled an issue we experienced with a pair of shoes purchased for my wife. Unfortunately, a manufacturing defect caused a heel failure that resulted in an injury and discomfort while travelling — obviously not the experience anyone wants.
From the moment I contacted customer service, the response was prompt, transparent, and genuinely caring. Tsholo from the Customer Relations team provided a clear explanation, took full responsibility, and offered a thoughtful solution rather than hiding behind policy. We were given the option of a full refund, but Sans Matin instead proposed sending a brand-new pair made by their new Portuguese manufacturers, along with a £50 gift voucher as a goodwill gesture.
The communication throughout was excellent, the apology felt sincere, and the company clearly stands behind both its products and its customers. It’s refreshing to deal with a brand that values long-term trust over short-term transactions.
Mistakes can happen with any product, but how a company responds is what really matters — and Sans Matin handled this exceptionally well. We’re very happy with the outcome and wouldn’t hesitate to recommend them based on their customer service alone.

5 stars! SANS MATIN did an excellent job empowering their team to make the right call very quickly, when a discount wasn't applied, likely due to my error. I very much appreciate it.

The sneakers are stylish, beautifully made, and of excellent quality. I receive compliments all the time ~ with many asking “who makes those?” I wore them ALL day long at a convention and they felt terrific. Highly recommend.

The shoes are fantastic! Great looking, great quality and they do feel like you’re walking on clouds! Also, very true to size. Highly recommend! I sent an email to inquire about their arrival date and forgotten they were on back order. Tsholo, from customer service responded promptly in a very kind email. Great small business with a great product!

Want to complete a return and exchange. They send a label to print rather than a QR code so you have to have a printer. Then normal post office won’t take return as when they scan the label it is not for home shopping returns! Contacted Sans Matin- AI email responses and still waiting to make my return a week later as problem not solved. No communication and no telephone contact details. Poor experience.

Great first experience. I bought some shoes for my wife (typically not in the black friday sale). I was having issues inputting the new customer code (had an error).

Tsholo from their support team was super helpful and had it rectified really quickly. Shoe's were delivered next day too, which was much faster than expected.

I can't comment on the shoes themselves other than they look great and i'm sure she'll love them. Thanks :)

Love the San Matin brand - their customer service team is great to liaise with and they provide fantastic trainers. Love them and would recommend them to others.

Exceptional customer service and high quality shoes. I recommend to all my friends and family.

I ordered some Apollo trainers that were faulty so I contacted the customer service team. They quickly organised a replacement (without any ifs and buts) and they arrived today. Very happy with the service and the new shoes!

I was looking for a pair of smart, stylish, yet timeless trainers with a little sprinkle of "Je ne sais quoi"... After much browsing I landed on SANS MATIN and immediately liked the look of their household "Olympus" as well as the easy to navigate website and thankfully great but not overcrowded product range.
Anyway, I took the leap and a not long after, "Voila!", my new shoes were delivered, and carefully packaged in what I can only qualify as sleek (and eco friendly - bonus points here!) materials.
THE Olympus were unwrapped and looked even better than they already did on the website (which in my experience is a rare occurrence!).
I wore these throughout the summer and wow! - these are very comfortable too - more bonus points!!!
Having noticed early on what I thought was a small defect, I contacted SANS MATIN and to save all the detail, this is close to the best customer service experience I have seen in my life - defect reported with photo evidence and once recognised this would have been a genuine manufacturing hiccup, I was offered a new replacement pair.
Now, I'm not one for looking for freebies and will be buying more shoes from SANS MATIN for all the good reasons listed above.
Keeping an eye on their website for new additions to their (an my own) collection!
Finally, a big thank you to Tsholo for providing the best Customer Service experience you could hope for!