Sapphireparking Opiniões 

NEVER USE THEM. From start to finish, awful communication, car handling and service. Likely ran by some low level criminals. Have written to trading standards due to their behaviour.

I wish I could give it minus stars. I'm actually going to contact Gatwick airport to advise them to remove them from their authorised companies. We went to the correct car park. There were no parking spaces for meet and greet. I telephoned Sapphire Parking to ask what to do. They just answered with a hello. They said to park anywhere ( in the whole car park) and someone will find us. We had no idea how long this person would take to find us. I said we were in a hurry so could they give us an idea of what this person might look like or be wearing. The guy at the other end of the phone was sarcastic and said a human being and then hung up! I called back a few times and they didn't answer.
A representative turned up and found us. No uniform...not even a high viz jacket and no ID. WE then had to pay the parking while we waited. On our return, we telephoned when we landed as instructed and when we got to the car park we couldn't see anyone waiting. We walked around and found our car parked. We telephoned to ask where our keys were and they'd actually left them on the front tire! Again we had to pay to exit the car park.
I have NEVER experienced anything like this with any meet and greet companies. I used these people because they were recommended by go compare and were cheaper than our usual company. Add on the car park fees, it turns out more expensive. Plus the stress of not knowing what was going on, rudeness like a stroppy teenager and having our car abandoned with the keys where anyone would find them was most definitely not worth it.

Would not recommend this service. I feel hoodwinked as you don’t see the name of the service provider until you’ve paid when booked via the comparison service and I wouldn’t have booked if I had seen this reviews. Feels so dodgy being met in a car park by a random person holding a bit of paper. You then have to pay for the car park ticket in addition (£14 both times!) and on collection we spoke to a guy who told us to wait and then vanished, so I called again after 10 minutes and they told us where the car was and said they’d left our car key on top of the wheel!!! So unprofessional.

Do not use this company. They are dreadful. They took 1 hour and 40 minutes to return our car. They lied to us each time we called to ask where they were. They removed the wires from the camera and left rubbish in the vehicle. They should be closed down.

ABSOLUTE FILTH - DO NOT USE!!! They used over half a tank of petrol, stole about £20 in change that we keep for parking, stole a £20 note that we keep in the log book. They also stole the holder we use for the satnav, a tub of chewing gum and even two cans of monster! SCUM OF THE EARTH!!!

DO NOT USE -I would give less stars if I could!

The main issues I identified when my car was returned;
- They had driven the car 60 miles.
-Mud left in the front passenger footwell.
-A drink spilt on the inside of the front passenger door, leaving sticky marks.
-Chocolate left in the front of the vehicle
-Mud marks across the rear seats, suggesting that passengers had travelled in the rear of the vehicle.
- All change left in the car ( £ coins) were taken.

My car was clearly used for personal use whilst I was away and paid for them to park it.

I dropped my car off top these guys last Friday morning at 450am and I just collected my car a few hours ago (Monday Night) I noticed on Friday evening that there was a passenger drop off charge for £10 for Friday Morning over an hour after I gave them my car. When I called them on Friday they said they would pay it but it never got paid so I paid it myself. They also tried to charge me £10 for the £8 parking but the icing on the cake was that when I collected the car on Monday Night all 4 of the footwells and some door panels were covered in white dust like there had been passengers with dirty feet in the front and back of my car. I took a photo of the mileage when I dropped my car off and it read 89827 but when I collected the car it read 89938 (It had been driven 111 miles in 3 days!) Also my engine management light is now on when I just had my car MOT'd and checked last Wednesday with no issues. I called when I was leaving the car park and the guys said the car was only driven 10 miles and asked me to send the photos of the mileage like I was lying. let's see tomorrow when I get my mechanic to check over my car again then I'll be hitting up trading standards about these scammers.. I booked them through compareparkingdeals.co.uk and there name was Park 247 Meet & Greet. Avoid at all costs!!!

Do NOT USE.
Called them twice on my way to Gatwick - guy on phone was rude and put phone down on me. Second time they acknowledged my arrival time.

Arrived and there was... No-one there. Called them 10 times in next 15 minutes and NOBODY ANSWERED.

Eventually they arrive - 20 mins late. Refuse to give me receipt.

On return: call them as soon as we land to give them enough time. 30 mins later we get to car park 6 and they say 10 mins. Turns out to be 30 mins. Driver said they sent him to the wrong terminal.

Now, nobody has died, this is all a 1st world problem but this is a terrible business.

Awful service. Waited an hour to collect vehicle on return. Couldn't get through on phone for long periods of time - number unobtainable. Got ripped off on dropping car - charged by some shady employee £10 when it transpires the exit fee which I gain paid on return was only £8. This is criminal activity. They also tampered with car - there was no need to change my economy settings to sport setting. Don't use. Terrible.

TOTAL SCAM DO NOT USE We were travelling for 10 Days and we only live 10 minutes away from the Airport. We booked through compare the parking as they had a 5 star review (presumed fake now) we called as instructed 30 mins before when we were still at home and told to go to the short stay car park level 4 where we would be met. Nobody was there and we called over the course of nearly 2 hours and were told various things like we had missed them, they were 5 mins away etc. Eventually we had no time left or we would miss out flight and were told to pay for the ticket (£18 at this point) and leave the keys on the front wheel. Reluctantly we did and we caught a flight, when we landed I called and we were told the car had been collected. On Arrival back we called and were told the car was parked up and ready, it was but it was parked in the spot we left it with the keys on the wheel - the car had not moved. We tried to exit with the ticket on the dash but it was our ticket from arrival so we then had to pay £700 for the short stay car park fees to exit. Tried to call to get an explanation and they hung up and blocked my number.

They stole my friends car key out of the car, when i called they admitted they had the key, but when questioned they backtracked ended the phone and blocked my number. Do not use

This service was appalling Don’t use. We had to wait for them to collect our car, then on arrival back we was at north terminal we went to where they told us to go we went there and waited then they said the driver was stuck and it’d be easier for us to go to south terminal orange car park level 4, that’s all you need when you just want to get home, I was worried as this sounded dodgy anyway we headed there as I just wanted the car back. When we got there nobody was there so we rang and got told our car was in row E and can you believe this the keys were on the tyre which I was absolutely appalled by I then had to go down to level 2 to pay which was £14, so the driver wasn’t stuck my car had been sitting there for a while. I am absolutely disgusted by this service

The absolute worst service JUST DONT can’t believe I handed my car over to them - only because I saw good reviews on compare parking website which must also be a scam - waited 40 minutes for them to pick up my car and a hour for them to return it even though I followed all the instructions! Not only are you not on time which is kinda important at an airport?? they didn’t answer the phone so you have to ring and ring and ring whilst waiting in a short stay car park for someone anyone to answer or arrive. Then when they do finally answer they are RUDE! Absolute shambles

Please , please do not use this company .
We travelled to corfu on 12th June 2026 and returned 19th June 2026.
On our return we called and were told it would be 1hour 30 minutes, after telling us the wrong floor we made our way to the correct floor after calling numerous times to find out where they were, we were met with abuse and being hung up on. They finally turned up after about 2 hours of us waiting, we had pre paid for car park exit charge and we asked if the exit fee had been paid, they lied and said it had and when we got to the barrier we had to pay £8 to exit.
Having been back from holiday for about 3 weeks we have now received a parking fine for parking in a disability bay on the 18th June, we were still in corfu on that date. The car had clearly been used while we were away and there was also a bump and small crack on the front bumper.
This company is a total scam and a disgrace and should not be trading.

(THERE IS A PAY STATION ON LEVEL 1. THEY WILL ADVISE THERE IS NO PAY STATION ON LEVEL 4 SO YOU NOW MUST PAY THEM DIRECT. DO NOT DO THIS. JUST GO DOWN A FEW LEVELS AND GET YOUR TICKET) please read our experience:

We booked this company through a website called ‘Compare the parking’ which is a website supposedly providing ‘legitimate’ parking agencies at Gatwick Airport. Sapphire were the only company on there which had a rating of 5 stars, so we felt comfortable to book with them. Once booked (money has been taken out & paid) we read the drop off procedure which came through via email and in big, BOLD capital letters.. I quote ‘DO NOT PAY ANY CASH TO THE DRIVER AT ALL. PAY THE SHORT STAY PARKING TICKET AT THE MACHINE AND HAND THE TICKET TO THE DRIVER’. Firstly, this is a hidden fee which is not stated anywhere when booking. This has to be paid on arrival and on exit. Secondly, the company are clearly having issues with their staff scamming customers but at this point we had paid & were travelling the next day. These all should have been red flags from the get go but we were to be arriving at Gatwick the next morning so did not read to much into it.

So we get to Gatwick early in the morning. We phoned 30 minutes prior to let them know we were arriving & we’re told to meet in the orange car park on level 4. Once arrived, no one was there to greet us so we phoned to check in and that is when a grey/black car came up behind us. No uniform, no ID, didn’t need our ‘booking reference’ but was here to pick up our car. This is when he told us we need to park the car in a space and pay HIM direct a £10 fee. We challenged him immediately advising on their T&C’s it’s in bold letters to NOT do that. He gave every excuse under the sun. ‘There are no pay machines on this level, go look’, ‘I’m not the driver so that’s why you pay me direct’, ‘it’s either bank transfer or cash but you pay me’, ‘phone my colleague and he will tell you’. We did in fact phone the general number which is given to you when booking and he ALSO advised to pay the driver direct. We were panicked and needed to catch our flight so we paid him £10 via an app on HIS phone. Immediately all sorts of thoughts were rushing through our heads and we were just not thinking straight. He requested our car keys and then drove off.

We both stood there feeling completely lost. Who have we just handed our car keys to? I’ve just paid this man direct, has he got my card details? Was that a Legitimate colleague we spoke to? These are not questions you should be asking yourself when you have paid £83 for a weeks service at an airport.

We then checked to see if we locked the car and we in fact did not. We phoned the number AGAIN to advise the car was not locked and they need to come back and lock it. We were told ‘yes we will’ but when requesting a time of when, he got angry saying ‘yes in a minute’ and hung up the phone. Alarm bells were truly ringing at this point so we decided we were going to get family members to pick up our car early. We didn’t want any money back from the company, just an early pick up of our car so we knew it was safe. Little did we know this was be a HUGE issue. Please bear in mind we were trying to get this is all sorted before our long haul flight. We phoned them (again), to let them know family will be picking up car tonight between 7/8pm and we consent to this. Rudely we were told that it was fine, they just need to ring 30 minutes prior to arriving and then the phone line was hung up. All we could do now was board our flight and just hope family can sort it.

They traveled an hour to the airport for our car not to be there. When they phoned, they were told there was no record of that phone call and they cannot hand over the car keys as they were not given 24hr notice. Unfortunately they had to travel all the way home empty handed. So once we had landed, we emailed their customer service to advise we consent to the car being picked up, they will bring ID and we demand our car is given over to them. The next day, our family travel again to get the car. They were told to meet at a near by BP garage? In the end, no ID was needed. The car keys were just handed over and off he went but FINALLY we had our car back.

We dread to think how much money they are taking from people. Unfortunately no matter how many bad reviews, people will still book as the ‘compare’ website which states ‘5 stars’. We do question whether those reviews are legitimate.

As mentioned at the top of this review, please just go down a couple levels and pay at the machine. If we were thinking straight, we would have done this. Ultimately we don’t want ANYONE using this service and would recommend at ALL costs to AVOID. However, if do book with them, just go and pay at the machine because that £10 is going directly in their pocket.

I did film this experience and will attempt to take this further.

If I could give this appalling firm 0 stars I would. They left me and my companions (one severely disabled) wait over an hour and a half before they dropped the car off, although their website requires you to call 30 minutes before arrival as we did. They tell you it's valet parking but they look like they have wondered off a building site (no shade to trades). There are multiple hidden charges not disclosed online. Oh and if you want insight into their professionalism please leave a message on their Giffgaff mobile and listen to the message they leave. BEWARE DO NOT USE!!!

Avoid at all costs - an absolute joke of a company. We paid for valet parking - expecting a uniformed driver to meet us, nope some odd looking man in joggers and a ripped t shirt who stated we also had to pay him £8 but he had no change so he got £10, return journey - called them as soon as we landed - over an hour and 20 minutes later and numerous phone calls where we were spoken to incredibly unprofessionally, kept being told the car is on it way it finally turned up with another scruffy bloke, half a tank of petrol had been used, numerous miles oh and we had to pay another £8 to leave the carpark - will be reporting them to trading standards -

This is an unapproved valet service. They have changed their name from iPark which was mentioned on TV recently scamming people, stealing from vehicles, not returning vehicles, damaging vehicles, and being aggressive and abusive to customers. They also do not dispose of customer details properly resulting in them breaching in data protection. Avoid at all costs.

Booking was easy, drop off was okay (although level 5 was full and I had to call several times to get an answer to go to level 6 instead). I had to pay £8 car park ticket despite paying £xx for the parking already.

The big issue was on our return. I paid for short stay meet & greet parking as I was travelling alone with my daughter (two females) and didn’t want any issues with navigating Gatwick at nighttime on our return. However, I called the number as soon as we landed, he told me ‘I’ll call you back in 2 minutes’ he didn’t call back, it was 11pm by now. I called him about 11.15 and he said ‘I said 2 minutes so give me 2 minutes’ and hung up!!

Half hour later, still no call back. I tried calling the number repeatedly until someone answered. Same rude man told me I’d have to wait for my car at least half hour and if I didn’t like it I should check the terms and conditions. So I waited on level 6 in the cold, dark with my teenage daughter for an hour.

He was unnecessarily rude and unhelpful. I don’t leave reviews usually but given our terrible experience, I want to warn others…don’t use Sapphire Meet & Greet!

Worse than poor, do not use - kept us waiting, demanded cash at the drop off, waited an hour for the return, terrible customer service, unprofessional and utterly useless, chaotic and poor - do not use!