Sapphire MediSpa Ltd Opiniões 

My experience at Sapphire Spa on Saturday, the 10th of February, was disappointing and lacking in empathy. A friend and I had scheduled facials for that afternoon, but unfortunately, she received a distressing call about her ill father the morning of our appointment. Despite our efforts to inform the spa and explore options for rescheduling, the response from Sapphire Spa was rigid and unsympathetic.

When I called to explain the situation, the staff immediately assumed my friend wouldn't attend and charged her £135 without any consideration for the circumstances. Their insistence on enforcing a 24-hour cancellation policy without any room for discretion or compassion was disheartening.

Upon arrival for my own appointment, the atmosphere was unwelcoming, and when I expressed my disappointment to the therapist, her response lacked empathy, focusing instead on past incidents of no-shows. I even had photos of my friend's father to illustrate the seriousness of the situation, but it seemed to fall on deaf ears.

Ultimately, the lack of understanding and refusal to accommodate our situation has led me to the decision not to return to Sapphire Spa. It's unfortunate that their strict adherence to policy outweighed their ability to show empathy and understanding to their clients. Sapphire spa has lost two clients, as both my friend and I will be taking our business elsewhere in search of a more compassionate and accommodating experience.

** To add to the reply you have posted,
Complaint

In response to your reply, we appreciated that you did change the pricing for our facial as we are having two facials merged into one. Your therapist said it wasn’t fair to charge us at full price for both the facials because we wouldn’t be having a cleanse tone etc twice in the facial, we will be only having it once. and yes we both appreciate a 24 hour policy as we are both in the industry. However when there’s an medical emergency and you’re waiting for your 90-year-old dad to be taken into hospital, they could’ve been a little leniency and yes we thought she would be able to come over but unfortunately her dad fell again when she went to use the bathroom. He is now spending an unforeseen time in Hosptial due to fracturing his hip, we are extremely sorry we couldn’t give 24hrs notice as we couldn’t for see this.

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