I had a problem with a bag I bought from Sarah and stone, so I emailed them regarding this. I received a very prompt reply from Ellie. She was very understanding, helpful and really pleasant.... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Great quality and speedy delivery. Perfect holiday bag to go with all outfits and birthday gift for a friend. I will certainly buy again from Sarah and Stone. Highly recommended
The bag is absolutely beautiful, came quickly and very well packaged and was so reasonably priced for such a lovely bag. What I love most about it, is the fact that as it is both rattan and black leat... Ver mais
Very happy with my Marina bag, its a good size for holiday and everyday use. My only criticism (a very small one) is that there isn't a zipped internal pocket. There is an open pocket inside, but ta... Ver mais
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Order is wonderful
Order is wonderful
Service and delivery great
Everything was great this the third…
Everything was great this the third purse I've ordered
In the Bag
This is the third item I have purchased as gifts, two for my girlfriend and one for my sister. Your handbags are stylish and well made. Thank you!
Lovely handbags
Lovely handbags - well packed - they were gifts & everyone loved them!
Arrived on time
Arrived on time. Beautifully packaged. A very nice touch was a fragrance sachet in each bag.
Would definitely order again. I think they are well made and value for money. A very happy customer.
I had a fabulous experience with Sarah…
I had a fabulous experience with Sarah & Stone. I ordered an Ariel bag and its absolutely exquisite. Beautifully made and worth every penny. I seriously cant rave about these guys enough. Pure quality xx
The deodorant and body wash is great
The deodorant and body wash is great. Smells great also.
Excellent Customer Service
When there was an issue with shipping they made it right immediately. Great customer service! I love my bag!
Perfect order
Very easy to order and it completely wrapped ,no damage could be done to it . Beautiful bag am really happy with it .
Which one shall I keep?
Bought 3 bags. Two are supposed to be gifts but I'm reluctant to give them away. Love all 3.
Delivery was a bit slow but the products are great.
The bag is so beautiful and exactly how…
The bag is so beautiful and exactly how it’s described.
Well it was pouring rain and the…
Well it was pouring rain and the package was wet. Thank goodness it was not damaged by the rain.
The purse was cuter than I ever…
The purse was cuter than I ever imagined. Quality top knotch!, delivery was perfect! Sale price made it even better!
I had ordered the wrong colour bag .
I had ordered the wrong colour bag .
Emailed and asked if i could change the colour .
Has they hadn.t replied within a couple of hrs i re ordered the bag in the right colour .
Once they saw my email they cancelled the original order and sent me a refund . All within 24hrs .
You could track were the item was at every point and arrived within afew days .
Amazing service and a great bag .
Thank you ..great team .
Great bag
Great bag, lovely colours and good size.
Delivered on time
My new bag arrived in perfect…
My new bag arrived in perfect condition. Also, arrived in a timely fashion.
Delighted with my order
Delighted with my order, delivered on time,thanks
The quality of the ‘Diva’ bag is absolutely atrocious
The quality of the ‘Diva’ bag is absolutely atrocious. The face is wonky, the black wool has gaps on one ‘eye’. Cotton protruding from ‘pearls’ and the mouth is terrible. I would too embarrassed to use it and will be returning. Not as shown in pictures, very amateurish, looks like a child has done the face. Delivery was good though.
UPDATE Speedy response from company and apology and replacement being shipped to me.
FURTHER UPDATE Replacement bag arrived as promised, but again it is of poor quality, a pearl is missing from one side and has not fallen off in transit as it’s not even in the bag and one of the eyes doesn’t have enough coverage of wool. I have now requested a refund, it certainly isn’t worth £49.95, although I purchased @ sale price of £29.95, I would not have paid £5 for it, very bad quality control. AVOID.
Further Update: Speedy response to my complaint and refund initiated. Will say there customer service is 5*, only wish the bag had been.
This bag is plastic it's not been…
This bag is plastic it's not been handsewn it's degusting I don't know where other people got them from but it's dreadful I paid thirty pounds for a plastic cheap bag it's not good it's plastic inside too with a cheap zip I would like answers to this please I'm really disappointed

Resposta da Sarahandstone
Didn’t take too long to arrive
Didn’t take too long to arrive . Was a little disappointed in the quality of the bag . As it smells very plasticky
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