Sarahandstone Opiniões 

1105
•
TrustScore: 5 em 5

4,8

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a problem with a bag I bought from Sarah and stone, so I emailed them regarding this. I received a very prompt reply from Ellie. She was very understanding, helpful and really pleasant.... Ver mais

Classificada 5 em 5 estrelas

Great quality and speedy delivery. Perfect holiday bag to go with all outfits and birthday gift for a friend. I will certainly buy again from Sarah and Stone. Highly recommended

Classificada 5 em 5 estrelas

The bag is absolutely beautiful, came quickly and very well packaged and was so reasonably priced for such a lovely bag. What I love most about it, is the fact that as it is both rattan and black leat... Ver mais

Classificada 4 em 5 estrelas

Very happy with my Marina bag, its a good size for holiday and everyday use. My only criticism (a very small one) is that there isn't a zipped internal pocket. There is an open pocket inside, but ta... Ver mais


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 40% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1105)

732 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

In the Bag

This is the third item I have purchased as gifts, two for my girlfriend and one for my sister. Your handbags are stylish and well made. Thank you!

15 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Arrived on time

Arrived on time. Beautifully packaged. A very nice touch was a fragrance sachet in each bag.
Would definitely order again. I think they are well made and value for money. A very happy customer.

12 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect order

Very easy to order and it completely wrapped ,no damage could be done to it . Beautiful bag am really happy with it .

13 de agosto de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Which one shall I keep?

Bought 3 bags. Two are supposed to be gifts but I'm reluctant to give them away. Love all 3.
Delivery was a bit slow but the products are great.

14 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had ordered the wrong colour bag .

I had ordered the wrong colour bag .
Emailed and asked if i could change the colour .
Has they hadn.t replied within a couple of hrs i re ordered the bag in the right colour .
Once they saw my email they cancelled the original order and sent me a refund . All within 24hrs .
You could track were the item was at every point and arrived within afew days .
Amazing service and a great bag .
Thank you ..great team .

3 de agosto de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

The quality of the ‘Diva’ bag is absolutely atrocious

The quality of the ‘Diva’ bag is absolutely atrocious. The face is wonky, the black wool has gaps on one ‘eye’. Cotton protruding from ‘pearls’ and the mouth is terrible. I would too embarrassed to use it and will be returning. Not as shown in pictures, very amateurish, looks like a child has done the face. Delivery was good though.

UPDATE Speedy response from company and apology and replacement being shipped to me.

FURTHER UPDATE Replacement bag arrived as promised, but again it is of poor quality, a pearl is missing from one side and has not fallen off in transit as it’s not even in the bag and one of the eyes doesn’t have enough coverage of wool. I have now requested a refund, it certainly isn’t worth £49.95, although I purchased @ sale price of £29.95, I would not have paid £5 for it, very bad quality control. AVOID.

Further Update: Speedy response to my complaint and refund initiated. Will say there customer service is 5*, only wish the bag had been.

8 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This bag is plastic it's not been…

This bag is plastic it's not been handsewn it's degusting I don't know where other people got them from but it's dreadful I paid thirty pounds for a plastic cheap bag it's not good it's plastic inside too with a cheap zip I would like answers to this please I'm really disappointed

23 de julho de 2026
Opinião espontânea
logótipo da Sarahandstone

Resposta da Sarahandstone

Hi,

We're genuinely sorry to hear that your bag didn't meet your expectations. This is certainly not the experience we want any of our customers to have.

Sarah & Stone is committed to creating thoughtfully designed bags using carefully selected materials, including recycled fibres and vegan materials where appropriate, as part of our commitment to more sustainable, slow fashion. Many of our woven bags are handcrafted, while others incorporate recycled and durable materials to improve longevity and everyday practicality. We always aim to describe the materials used on each individual product as accurately as possible.

We'd really like the opportunity to investigate this further, as we'd like to understand exactly which bag you received and whether there has been any issue with your order. If you could please contact us with your order number or email address at info@sarahandstone.com, we'll look into this straight away and work with you to find a suitable resolution.

Thank you for bringing this to our attention, and we hope we can make things right.

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