The team was very professional. All questions were answered and no pressure to purchase. This is our first sauna purchase and we researched vendors extensively ultimately deciding on SaunaKits. Ou... Ver mais
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Leia as opiniões dos outros
Matthew Adriano was fantastic to work with as I explored and honed in on the right electric sauna stove for my planned needs. Unfortunately, I have had to put the project on hold for now, but througho... Ver mais
I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized servi... Ver mais
Fantastic last mile driver! He clearly had a lot of experience, had no issue making a tight reverse into our driveway and getting close to the garage. Then he expertly maneuvered the fork lift and c... Ver mais
Informações sobre a empresa
Escrito pela empresa
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Informações de contacto
Estados Unidos da América
- 1-877-587-5387
- customercare@saunakits.com
- saunakits.com
Respondeu a 25% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
great service
Since buying a sauna heater is not…
Since buying a sauna heater is not easy, I needed help and I was guided to the right heater and the accessories. And it shipped out quickly and we are awaiting arrival.
Amazing sales experience with John
Amazing sales experience with John, my sales rep. He answered all of my questions and really guided me through the purchase process.
A+ Customer Service
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. I’ll be back for future sauna needs. Thanks again Krizza and team.
Eric was great at answering all my…
Eric was great at answering all my questions Krizza was also great on keeping me updated on delivery.
Prompt and polite service
Prompt and polite service. Had answers to my question and followed up to make sure it got to me. Thank you
Customer service so far has been…
Customer service so far has been excellent. Once I receive the product and have it up and running I will revisit and confirm or else change this rating.
We got our sauna as planned and even…
We got our sauna as planned and even before the arrival period that was promised. I have a two little splits in wood on insignificant places to report but have not gotten around to it as we just installed it. The sauna is amazing and the sales team was very helpful
Mathew was great at helping guide me…
Mathew was great at helping guide me through purchasing my first sauna. Made sure the kit I chose was paired with the correct heater and accessories.
The process of deciding on the model of…
The process of deciding on the model of sauna and payment was made easy with the help from John. We are just in the order confirmation stage of the process but so far have been very satisfied with experience.
Sales staff answers all your questions
All the sales reps I spoke to either had my answer right away, or were able to follow up with me later by email. This has given me confidence to purchase from them, vs. other sites. When it's time to assemble and use the sauna, I feel confident they will have my back.
Super easy text to chat with helpful…
Super easy text to chat with helpful actual humans (or really good AI :)
Quick and no damage!
Krizza was the best
Krizza was the best! I forgot to purchase Rock for my sauna and she called and added it to the order sent me a link and I was able to resolve the issue the next morning without having to deal with sourcing them separately or paying for extra shipping.
Excellent Service and Quality
Very impressed with the product and the buying experience. Would definitely do it again.
Extraordinary support
Fantastic customer service each and every time!
Easy to order and had a few questions…
Easy to order and had a few questions before I did. I called and Chris was so helpful! Even texted me to let me know my order was received! Truly went above and beyond! Can’t wait to get my sauna!
Great experience
Great experience! They helped with writing a few different quotes for me so I could decide which Diana heater would work best.
Shipped and arrived promptly
Shipped and arrived promptly. Easily installed an working great!
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