SaveOnCells Opiniões 115

Very fast shipping. Product arrived promptly andit was as described on the website. I had to return the device due to a personal reason and Alice from customer service was very attentive, understood my needs and promptly found a solution that worked for both parties. I would recommend. Thank you for the hard work.

Fast delivery and a smooth, painless transaction. Phone working as expected. Packaging was good to prevent damage. Overall, very satisfied with the transaction.

Well done, courteous, everything was fine.

Quick response, responsible service. Goods delivered with some delay.

Fast delivery
Fast follow up ,

Great help from the people at the office.

SaveOnCells is a lifesaver for tech enthusiasts like me! Fantastic deals, authentic products, and a hassle-free shopping experience. Definitely my first choice for electronics.

SaveOnCells is a gem! I recently purchased a phone, and the process was seamless. Great communication, excellent prices, and a fantastic overall experience. Thumbs up!

They were contacted me right away after they learned that I gave them bad reviews for not responding. Apparently, all my emails went to junk mail

J'adore ce téléphone d'ailleurs Poco en général est une excellente marque de téléphone.

Per title, wondered if they were a scam at first, but trustpilot suggested otherwise and proceeded with my order. Sure enough, the wisdom of the crowd was right - I got my order in the time I expected (actually earlier as the shop app added an extra week but the saveoncell website had correct expectations). It was exactly what I wanted and I am happy.

Vraiment un très bon service, après vente. Communication direct, par courriel, avec le service à la clientèle. Alice, la responsable est très sympathique, efficace et attentive.

Good phone, Fast delivery. Thank you.

Great experience.

First impression out the box is wow…! Safely handed to me. Service team was very supportive throughout the time .. really appreciated… I would love to shop more from them.

Everything was great and easy.

From the outset, it was evident that customer satisfaction is a priority for your store. The staff members were incredibly attentive, knowledgeable, and accommodating. Their friendly approach and willingness to go the extra mile to assist customers like me truly made a difference in my shopping experience.

Immediate and helpful communication, offered a resolution when a product was delayed in shipment which was not only satisfactory but above and beyond!! Their customer service agents are very professional and courteous. Really a great Canadian based company!

Transaction was cancelled because the item was out of stock, but I should not have been able to add the item to my cart from the beginning.

Pls improve your site and your inventory process.

Update 2023-12-15

SaveOnCells offered me to sell me the product at the reduced price once they have it back in stock.

I placed an order for Garmin watch through this website, paid by a credit card and received a cancellation email. After reaching the customer service by calling the phone number posted on the website, the representative took my order number and promised to call me back.
In the early morning of the day later, I received SMS from agent name Sarah, the phone number is from US and different with the one listed on website (but I confirmed she has the same voice with whom I spoke with the day before). She apologized for cancellation due to out of stock and offered to help placing new order via telephone. I carefully offered to call her back via the official number on the website but unfortunately, when I called the machine said "out of business hours". I left message for Sarah asking she call me back using SaveOnCells phone number, not her own US number.
Then I received the call from SaveonCells, and the fraud starts.
First, she asked for my credit card information to place an order for me. After getting all information she needs, she told me that she was not able to place it because the system does not accept the discount code she want to give me.
She offered the different payment methods, such as:
1. transfer money directly from my bank to her boss bank account which I refused
2. She asked me for a security code sent via WorldRemit, putting effort of transfer money to her boss account using my Credit Card. (Luckily for me, my CIBC may find many suspesious transactions and blocked the card).
3. She told me that her boss can request Payment via PayPal for my accepting. I asked for the invoice for confirmation, and "her boss" sent me an invoice totally different with the original invoice format which was cancelled, and the most important is that invoice was sent from a NOT business domain email.
So, after taking 3 hours (from 7:30am to 10:30am) dealing with Customer Service, and what they are focusing is taking credit card info and getting money transfer out, I told them that this fraud will be report and I denied to providing further information.
I have all evidences for the whole story and communications in case SaveOnCells saying that I am not the real customer.