Savile Row Eyewear Opiniões 56

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Julia! Thank You. She is very helpful and knowledgable emphasizing the quality of materials and workmanship these glasses are worth at least a test drive. Say hi to Julia.

A empresa respondeu

Classificada 5 em 5 estrelas

I recently purchased a pair of eyeglass frames from Savile Row. Through an exchange of several emails, the owner, Daniele Morelli, expertly and patiently assisted me in selecting the correct size and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I live in the Midwest, USA. Ordered beautiful eyeglass frames (Algha Oval with W-bridge in shiny gold). Received very quickly. Fit was as hoped--I love them. 3 months in, I discovered I was among the... Ver mais

Classificada 5 em 5 estrelas

Classic excellence! I own a pair of the panto with windsor rims. It has become a part of my look. I've received countless compliments on them. The people at Savile Row provide extraordinary customer s... Ver mais

Informações sobre a empresa

  1. Grossista de óculos

Escrito pela empresa

We make every single frame to order. We use century-old machines and techniques to shape, bend, and press 18 karat rolled gold into classic, timeless shapes that have featured in Indiana Jones and Harry Potter, and have been worn by Queen Elisabeth II, Steve Jobs, John Lennon, and many others. Almost every frame has a wide variety of options for eye size, bridge width, temple length, colour, and finish. We can even make unique one-offs. This is bespoke eyewear at its finest.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

56 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fantastic quality products and service

Fantastic quality products and service, rapidly delivered. Well packaged and presented.

3 de junho de 2025
Opinião espontânea
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Resposta da Savile Row Eyewear

Huge thanks for your kind review! We hope you enjoy your frames for many years to come.

Classificada 5 em 5 estrelas

Quality and great support

Julia! Thank You. She is very helpful and knowledgable emphasizing the quality of materials and workmanship these glasses are worth at least a test drive. Say hi to Julia.

1 de maio de 2025
Opinião espontânea
logótipo da Savile Row Eyewear

Resposta da Savile Row Eyewear

Very kind of you, thanks for the review!

Classificada 5 em 5 estrelas

Admirable customer service

When Saville Row closed down in the UK we were quite disappointed as my son always wore custom made Saville Row glasses. We couldn’t even get the repairs done after the closure of their factory. Hence we decided to place an order with the company which is now based in Italy, and the Saville Row UK Marketing Manager was very helpful in the process, even extending a 20% discount offer until the bespoke order was confirmed with the factory. But we were unaware of the intricacies related to purchasing goods from the EU, particularly with shipping and customs. That is when the marketing manager stepped in and really made a difference. It was customer service at its best. We truly admire the way the marketing manager handled this difficult situation.

16 de fevereiro de 2025
Opinião espontânea
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Resposta da Savile Row Eyewear

Huge thanks for your lovely feedback! Much appreciated.

Classificada 5 em 5 estrelas

Outstanding customer service

Outstanding customer service. Being overseas and buying glasses of this price can be a bit scary, but they will make sure to assist you if you have any questions whatsoever. The glasses quality is absolutely insane. Highly recommended.

18 de dezembro de 2024
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Resposta da Savile Row Eyewear

Thank you so much for your wonderful review! It is a huge pleasure to have the frames truly seen and appreciated.

Classificada 5 em 5 estrelas

Savile Row is the Best

Savile Row is the Best. Great selections, superior quality, and excellent customer service.

23 de outubro de 2024
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Resposta da Savile Row Eyewear

Thanks you so much for your kind review. We're delighted you are so pleased with your frames.

Classificada 5 em 5 estrelas

Quality

Amazing frames, love it !

25 de setembro de 2024
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Resposta da Savile Row Eyewear

Huge thanks, Julien! We hope they bring you many years of joy.

Classificada 3 em 5 estrelas

Poor Case Design

My glasses were damaged during delivery. When I opened them, they had scratches on the lenses. This was after a plastic piece where the glasses rest for bridge support inside the case came off and was dislodged, revealing a sharp metal rough connecting part that scratched my lenses. However the beauty of the frames is so incredible, that I surrendered my sorrow and accepted the unfortunate events during exportation. Other than that my order was promptly processed and was delivered on time, I am happy with my purchase.

21 de setembro de 2024
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Resposta da Savile Row Eyewear

Hello Yonly, what you are describing should be physically impossible, unless somebody opened the case (which is made by a top Italian company). For a start, the case sits in a thick box. Even if that were knocked about quite hard, nothing could move inside and only the outside cardboard would be damaged. Can you please confirm if this was the case (no pun intended)? If not, I think customs must have opened the package with some force? I can't think of any other explanation. The lenses are just demo lenses which an optician will dispose of, but there is still no way such a thing should be possible. I'll send you an email to get to the bottom of this, as it has never happened before and should never happen again. I'm utterly flummoxed. Thank you!

Classificada 5 em 5 estrelas

Lots of frames to pick from.

The only company that has the frames I wanted. The quality is great. Service is great. Fast communication from the company too. This is my 3rd pair.

6 de agosto de 2024
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Resposta da Savile Row Eyewear

Huge thanks for your review, Thomas! We do our utmost and are so happy you are pleased with everything.

Classificada 5 em 5 estrelas

Unmatched Craftsmanship: The Everyday Luxury of Savile Row Glasses

I have many pairs of glasses, but nothing compares to the quality delivered by Savile Row. As soon as you hold them in your hand, you can feel that it's something extraordinary. Beautiful craftsmanship, a beautiful experience to use them every day.

25 de julho de 2024
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Resposta da Savile Row Eyewear

Thanks so much for your wonderful review, Sebastian! We hope you enjoy them for many years to come.

Classificada 5 em 5 estrelas

Commendable quality and service.

I've been wearing Savile Row eyewear since around 1989, so I was very happy to see the company finally re-open in Italy!

After receiving my order I made a stupid mistake and damaged the temples. The help and service I received after that (despite the fault being 100% mine) has been impeccable, with consistently kind and quick responses to my questions - and a very satisfying offer/solution to the problem.

The eyewear itself is beautiful and high quality!

The shipping packaging is good, sturdy quality as well, and orders have arrived in Denmark quickly and according to estimated times (FedEx).

Recommended!

28 de julho de 2024
Opinião espontânea
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Resposta da Savile Row Eyewear

Huge thanks for you kind review, Karsten! We're delighted you're happy with your latest order and have been a loyal customer all these years.

Classificada 5 em 5 estrelas

These glasses are wonderful!!!

These glasses are wonderful!!!! I am honestly so happy to have a unique pair that compliment my features and personality. I have a feeling that I won’t change these for a very long time. Great craftsmanship and materials. Just wonderful!

21 de julho de 2024
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Resposta da Savile Row Eyewear

We're delighted you're so happy with your Savile Row frames, Frank! They are a labour of love for all involved. Thank you for taking the time to review.

Classificada 5 em 5 estrelas

Quality handmade glasses frame

I placed two orders this year from Savile Row and i am satisfied with the quality of the glasses frame and the customer service.I definitely recommend this company if you are looking for quality glasses frame.

19 de junho de 2024
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Resposta da Savile Row Eyewear

Thank you, Cyril! We're so happy the frames have lived up to your expectations and hope you enjoy them for many years to come.

Classificada 5 em 5 estrelas

We love Savile Row Eyewear

We love Savile Row Eyewear
We've had several custom made frames and love them so much.

2 de julho de 2024
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Resposta da Savile Row Eyewear

Thank you for the wonderful review, Paul! We're delighted you love your frames.

Classificada 5 em 5 estrelas

Great product

Great product. Great website. I love my glasses

31 de maio de 2024
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Resposta da Savile Row Eyewear

We're delighted you love your SR specs and hope they bring you joy for many years to come. Thank you!

Classificada 1 em 5 estrelas

Spent over six months waiting for my…

Spent over six months waiting for my glasses to arrive after I ordered them. When they arrived they seemed very cheap and made of low grade plastic. Definitely not worth the $1050 dollars I spent on them. My old $106 Ray+Bans look and feel much more expensive. I wasted a ton of money.

30 de maio de 2024
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Resposta da Savile Row Eyewear

Dear Travor, your frames were sent 2 weeks after the advertised manufacturing time. This is because you ordered an extremely large Beaufort frame, and our return policy clearly states that it is not possible to exchange or return bespoke frames. Every possible assistance was on offer to you. We know that you got your measurements wrong from your own message to us, and you have left this extremely unfair review as a result. We use the finest Mazzucchelli acetate on the market. If our bespoke 18 karat rolled gold Savile Row specs feel the same as mass-produced plastic frames to you, that is a shame. Our other client reviews attest to the exceptional quality of our product, and we stand by our frames as the best money can buy.

Classificada 5 em 5 estrelas

Great product

Great product. Good communication during the frame selection and sizing process. Good follow-up on shipping status.

Overall an enjoyable customer experience.

1 de maio de 2024
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Resposta da Savile Row Eyewear

Huge thanks, John! We hope you enjoy your frames!

Classificada 5 em 5 estrelas

Human touch

Making the order was quick and fast via website but the main point I would like to describe is the communication with the Savile Row employee (Daniele Morelli) which took a great value of professionalism and customer care. Point it out to me on my mistake in understanding the parameters of my frame. We quickly corrected the order details.
Such care and touch of human, when come to think of it as a simple, every day order, Savile Row gave me warm and assurance of not the quality of the frame but also the people who did it.
Thank you.

19 de janeiro de 2024
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Resposta da Savile Row Eyewear

Thanks so much for the wonderful feedback, Serhii!

Classificada 5 em 5 estrelas

Wonderful assistance in ordering my…

Wonderful assistance in ordering my glasses.
Prompt response to my queries.
High quality product.
Have been wearing this style of Savile Row frames for more than 30 years.
Happy you didn’t go out of business.

4 de julho de 2024
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Resposta da Savile Row Eyewear

Huge thanks, David! We hope you enjoy your SR frames for many years to come.

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