I never received my order and no one will get back to me to find out what's going on with it. Update: I received my product and all is good. The website did not update or provide and tracking inform... Ver mais
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I ordered the car 18 days ago and it still hasn’t arrived, and I have had no answer from any of the emails I have sent requesting updates or a refund. The delivery I paid for stated 4-7 “express... Ver mais
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The toy car I received looked nothing like the one showed in the photo online, I know my cars and it didn’t even have the real logo just a bad made up one so I will be returning this asap!
A empresa respondeu
I not long ago bought the koenigsegg jesko 1:24, i though that whould be a normal like any simple one. But when it came it whas way better than what i ever whould expect. And it whas a verry fast deli... Ver mais
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Informações sobre a empresa
Escrito pela empresa
ScaleModelsAuto - Discover 1:18 & 1:24 model cars, posters, keychains, & more! With over 10,000+ orders shipped to car enthusiasts across the globe, we're your go-to for Model Cars and car accessories! Based in London, UK.
Informações de contacto
3,2
Aceitável
20 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Mein Produkt ist nicht da
15 de setembro de 2026
It’s says 5-10 business days and it has…
It’s says 5-10 business days and it has been 20 business days and still no package and I’m still waiting for my package to arrive patiently but I need to reach out so I can get updated a little bit
1 de junho de 2026
Resposta da ScaleModelsAuto
Dear Samin,
After investigating your order, it seems that your parcel was attempted to be delivered by courier PostNord around 2 weeks ago however no one was home and delivery failed. The parcel was then transferred to your local delivery station and was left available for pick-up.
Both the courier and us have sent multiple emails informing you of more details regarding the pick up location as well as the tracking number however we received no response.
We urge you to collect your parcel as soon as possible. Please use the tracking number provided on the PostNord website for more details and information.
Thank you for your patience regarding this matter. We sincerely apologise for the inconvenience caused. If you have any further questions please do not hesitate to contact us via email.
Kind regards,
Scalemodelsauto
The toy car I received looked nothing…
The toy car I received looked nothing like the one showed in the photo online, I know my cars and it didn’t even have the real logo just a bad made up one so I will be returning this asap!
29 de abril de 2026
Resposta da ScaleModelsAuto
Dear Ollie,
Thank you for leaving a review.
We would like to begin by saying that we take full responsibility for the issue you have encountered. We regret to hear the model did not match your expectations.
Please contact us via email with more details and we can perhaps arrange compensation or a replacement.
Once again. we really apologise for the issue,
Kind regards,
ScaleModelAuto
Don’t bother! POOR customer service
I ordered the car 18 days ago and it still hasn’t arrived, and I have had no answer from any of the emails I have sent requesting updates or a refund. The delivery I paid for stated 4-7 “express” delivery.
The date is the 7th April - no car, no refund and still no answers to emails!
Yet keep sending me emails to review the purchase…so I have!
My advice don’t bother!
24 de março de 2026
Resposta da ScaleModelsAuto
Dear Caroline,
After investigating your order, it seems that your parcel indeed encountered logistical issues which caused a delay in shipment.
That said, it was delivered a day after you posted this review, although very late, which we take full responsibility for.
We sincerely apologise for the unacceptable wait times and for the inconvenience caused.
Please contact us via email for more information regarding potential compensation. We would love to make things right for you.
Many thanks,
Scalemodelsauto
I ordered 2 items and only received one.
11 de março de 2026
Resposta da ScaleModelsAuto
Dear Spencer,
Thank you for your review.
If you ever encounter an issue with your order please contact us via email and we can issue an immediate replacement.
However, that being said it seems that your second item was successfully delivered although in a separate package.
Please note that items may arrive separately. We apologise if this was not made clear the you in the tracking information.
Once again, we sincerely apologise for any confusion or inconvenience caused.
Kind regards,
ScaleModelsAuto
My son was really impressed with the…
My son was really impressed with the car!
7 de fevereiro de 2026
Really cool customer service thank you…
Really cool customer service thank you very much i really appreciate it :)
9 de dezembro de 2025
Nice product
I never received my order and no one will get back to me to find out what's going on with it.
Update: I received my product and all is good. The website did not update or provide and tracking information so I thought I had been scammed, but I actually reviewed my item and it looks very nice.
19 de dezembro de 2025
Resposta da ScaleModelsAuto
Hi there Adam,
Thank you for taking the time to leave a review.
We’re sorry for the concern caused while you were waiting for your order. According to the courier’s tracking, your parcel was delivered shortly after this review was posted.
We also apologise for the delay in responding to your earlier messages. Your message reached us during the holiday period, when our customer service team was temporarily unavailable, which unfortunately led to slower communication than usual.
If you have any further questions or need additional assistance, please don’t hesitate to contact us — we’re always happy to help and ensure everything is fully resolved.
Kind regards,
ScaleModelsAuto Support
Summary
The car looks amazing, I really like it.
The only problem is that I haven't recieved my poster.
10 de novembro de 2025
Wrong product was delivered
Wrong product was delivered. I had ordered a Porsche key chain and i received a Mercedes-Benz key chain instead.
27 de setembro de 2025
Resposta da ScaleModelsAuto
Hi there Bryce,
Thanks for expressing your concern.
We would first like to start off by sincerely apologising for the incorrect item. We totally understand your frustration regarding this matter.
However, it seems that you haven't made any attempt to contact us regarding this matter, therefore, when mix ups like this occasionally happen, we are unable to identify and resolve the issue.
Please feel free to contact us at scalemodelsautomotive@gmail.com and a member of our team will be there to assist you promptly. We'd be more than happy to issue an immediate replacement or refund.
Once again, we sincerely apologise for the inconvenience. We hope to resolve the issue as soon as possible.
Kind regards,
ScaleModelsAuto
wrong product arrived
wrong product arrived.
My order number is #1610.
I placed an order on September 17 and it arrived 29th of September. After I noticed that I received the wrong one, as I ordered a 1:18 audi rs6, and I received a 1:24. I would like to exchange it for my 1:18. I wrote to you on email 4 times.
29 de setembro de 2025
Resposta da ScaleModelsAuto
Dear Diana,
Thank you for contacting us, please accept our sincerest apologies for both the incorrect item you received and for the lack of response to your earlier emails. We completely understand how frustrating this must have been, especially after reaching out multiple times.
We have reviewed your order and can confirm that you originally ordered the 1:18 Audi RS6, but unfortunately received the 1:24 version in error. We are sincerely apologise for this mistake.
Please refer to the email sent out to you for more information regarding the replacement which will be sent out to you.
Again, we deeply regret the inconvenience and delay you’ve experienced. We are prioritising your case to ensure it is resolved quickly and smoothly.
Thank you for your patience and understanding.
ScaleModelsAuto
The cars have insane quality
The cars have insane quality, and They are extremely cheep. In my opinion it is the best place to buy model cars from
14 de agosto de 2025
Opinião espontânea
Resposta da ScaleModelsAuto
It's great to hear that you're happy with your order Frede! Thanks for the feedback!
Resposta da ScaleModelsAuto
Thanks for the feedback Mason! We're thrilled to hear that you were satisfied with your Model!
Resposta da ScaleModelsAuto
Thanks for the positive review! We're really glad to hear you're satisfied with your purchase!
I bought a koenigsegg model and it…
I bought a koenigsegg model and it looked very wel good design and uniqeu
26 de agosto de 2025
Opinião espontânea
Resposta da ScaleModelsAuto
Thanks for the feedback! It's great to hear that you're happy with your Model Car!
The car is sick
The car is sick but my poster was damaged but i will get a free replacement
26 de agosto de 2025
Opinião espontânea
Resposta da ScaleModelsAuto
Thanks for your review Michael! We're glad to hear that you're loving your Model Car! Sorry to hear about the damaged poster - we appreciate your patience while you wait for your replacement to arrive!
Koenigsegg jesko
I not long ago bought the koenigsegg jesko 1:24, i though that whould be a normal like any simple one. But when it came it whas way better than what i ever whould expect. And it whas a verry fast delivery time
10 de junho de 2025
Opinião espontânea
Resposta da ScaleModelsAuto
Thanks for your review, Jochem! We're really happy to hear the Model Car exceeded your expectations!
I ordered a poster and when it arrived…
I ordered a poster and when it arrived I didn't expect it to be that high quality, highly recommend
28 de julho de 2025
Opinião espontânea
Resposta da ScaleModelsAuto
Thanks for your feedback Sean! We're glad to hear you were impressed with your order!
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