Scanz Opiniões 48

Resposta da Scanz

15/01/2026

Michael, thanks a lot for taking the time to leave us a review. Really appreciate it! Glad you are enjoying the product. We are always looking for ways to improve so don’t hesitate to send us product suggestions internally so we can keep evolving. Thanks.

Resposta da Scanz

9/09/2025

Hi Blair, sorry to hear about this experience. We kept that grandfathered pricing for you as long as you were subscribed so you did not receive price increases over time. However, if a payment fails or if you cancel and return, it reverts to the regular pricing. This is a normal process for subscription products (especially with the Stripe payment processor settings), but we understand this might have been a surprise increase when you returned. If you want to discuss further, please contact us via help@scanz.com. Thanks for being with us over time and I hope you can return again. As you are probably aware, we recently released our Next Gen web-based scanner to internal users. We’ve had some amazing feedback, so we hope you can experience it as well.

Resposta da Scanz

21/07/2025

Glenn, thanks so much for using Scanz and we appreciate you leaving us a review too. Let me address the items you have raised.

TOS is a good tool too, no doubt - however we specifically cater to career traders. They might not change tools or strategies, but they do switch brokers from time to time as lower fees come into play or better providers launch. You will already be aware, but TOS locks you into a single broker (as they are owned by Charles Schwab) and they essentially cover the cost to buy that lock-in for their own product. We are broker agnostic, so it’s a bit different. We have traders using CS, IBKR, TD, Robinhood, e-trade, Webull, TS and many others. Hope that helps to provide some perspective on why CS offer a free tool in exchange for loyalty exclusively to them.

Regarding the free pause we offer, this is something you opt-in for yourself. We don’t actually talk to anyone about it, everything is under your control through your account. As you are still actively subscribed, you would not get a “renewal” type email because it’s not a renewal of the product. We offer the free pause feature because some of our traders like to take breaks and come back. It helps them to reduce cost over time or go on vacay etc. If you are actively subscribed and have product access, we don’t offer refunds but we can certainly help to make sure that you are fully unsubscribed and won’t get billed further.

Additionally, we do send an email to our customers every single time they get billed. Even if you had forgotten about the pause that you requested, you would still be receiving communications every cycle.

No doubt you already have our help email, but please use it anytime if more assistance is needed - help@scanz.com.

Hope the trading goes well and keep an eye on our socials because we have some major updates and announcements coming down the line. Will be glad if we can see you again!

Resposta da Scanz

2/06/2025

Thanks so much for leaving us a review and great to hear you are getting value from the platform!

Resposta da Scanz

28/05/2025

Hi Ron, thanks for taking the time to leave a review for us.

Regarding the inaccurate data, we are aware of the float issue and I’ll provided a detailed response below for you. However, we are not aware of any of the other data issues and do not have any other customers experiencing this. It’s likely it’s just your account. Could you please contact us internally at help@scanz.com so we can take a detailed look and correct it for you?

Float details:

I understand your concern about the discrepancy between the float figures reported by different sources.

Float refers to the number of shares available for trading by the public. This figure can differ between data providers due to variations in how they calculate and report it. Specifically, float is determined by subtracting the shares held by insiders, large institutional investors, and any restricted shares from the total shares outstanding.

Different providers may have access to varying data on insider holdings and restricted shares, leading to differences in the reported float. For example, while one provider might report a float based strictly on publicly traded shares, another might include additional shares they consider available for trading, resulting in a higher figure. Our data provider uses a methodology that can sometimes result in a different float number compared to other sources.

We continuously strive to provide accurate and reliable data, and we appreciate your understanding of the nuances involved in these calculations.

We already have it on our roadmap to look into this particular issue after the next major update.


Thanks again for taking the time and please do contact us internally so we can check your specific account, settings and connection.

Resposta da Scanz

13/05/2025

Thanks for leaving us such as great review. Glad to hear that you are enjoying the platform. It’s a great suggestion and one we are already adding. Stay tuned very soon!

Resposta da Scanz

Actualizada a 9/05/2025

Hi Andry, thanks so much for taking the time to leave us this review! It’s great to hear that you find Scanz easy to use and are getting value from the platform. Should you need anything, don’t hesitate to contact us internally. Otherwise we hope you continue to enjoy Scanz!

Resposta da Scanz

27/03/2025

Thanks for taking the time to leave us a review! Certainly a lot of possibilities for sure. We have a resources internally if you need help applying Scanz to your trading strategy so don’t hesitate to reach out and refine with us. You should already have Kevin’s contact details to book a call or shoot a email. Thanks again.

Resposta da Scanz

25/03/2025

Hi Kevin, thanks for taking the time to leave us a review. The float sized information will vary from platform to platform due to data providers. Different providers may have access to varying data on insider holdings and restricted shares, leading to differences in the reported float. For example, while one provider might report a float based strictly on publicly traded shares, another might include additional shares they consider available for trading, resulting in a higher figure. Our data provider uses a methodology that can sometimes result in a different float number compared to other sources. We are constantly reviewing and improving this with our data provider (as most platforms do) to ensure it’s as accurate as possible. We appreciate you raising it and thanks for using Scanz!

Resposta da Scanz

25/02/2025

We look forward to welcoming you back again soon. Thank you for taking the time to leave us a review!

Resposta da Scanz

Actualizada a 19/03/2025

Kyle thank you so much for leaving this detailed review. It’s awesome that you are news filtering features so well. We do in fact already provide that feature. To use an anti-keyword search, simply add a hyphen (-) directly before the word you want to filter out. For example, “merger” will include results with the word “merger” in them. “-merger” will remove anything with “merger”. Hope this helps!

Resposta da Scanz

20/01/2025

Thank you for taking the time to leave us such a detailed review! So glad to hear you are getting value from Scanz.

Resposta da Scanz

9/01/2025

Hi Brain,

Thank you for reaching out and bringing this to our attention. We always appreciate when customers are proactive in raising questions. For the fastest resolution to any future inquiries, please feel free to contact us directly at help@scanz.com, and our team will be happy to assist promptly.

At Scanz, privacy and data security are top priorities. We want to reassure you that Scanz does not store or process any credit card information directly. Instead, all payments are securely managed by Stripe, a leading PCI-compliant payment processor. All sections on our website that require you to enter credit card details are actually Stripe components embedded into our page, which means that this sensitive data never “touches” or goes through our system in any way. Our system receives only a tokenized ID for managing the subscription(s), which is standard practice in the industry to ensure that all sensitive data remains secure and fully compliant with relevant regulations.

The message you encountered is a safeguard to prevent duplicate subscriptions by identifying when a payment method is already associated with an existing account. This process helps maintain account integrity and avoid confusion.

If you’d like assistance in deactivating any previously linked accounts, please contact our support team at help@scanz.com, and we’ll be glad to assist further.

We hope this clarifies things and reassures you that your information is being handled with industry-leading security standards. Thank you again for your vigilance and for being a valued member of the Scanz community.

Resposta da Scanz

18/10/2024

Thanks for the great review Neil! We appreciate having you with us and look forward to delivering even more value in the future.

Resposta da Scanz

25/09/2024

Hi Leonce. Firstly, thanks for being a customer, trying the product and taking the time to leave a review. Pennystock traders specifically have a long history of loving Scanz (going on 15+ years), so we are sorry to hear you haven't have the same experience as the others! Thanks for the product improvement suggestions around charting and backtesting, they are great and well known to us. These aren't core features for us (not yet, anyway) and most of our long term traders use us for the detailed scanning and filtering features instead. We have a long pipeline of improvements coming through and I hope you stick with us or at least give us another go in the future, as I know we we will tick a lot of your improvement suggestions off - and then some. We also have a dedicated customer success manager who can help take your use of the platform to the next level. Don't hesitate to talk to us more and take advantage of the resources.

Resposta da Scanz

25/09/2024

Dan, thank you so much for being with us for the long haul. We are proud to have dedicated traders like you supporting us and finding ongoing value. Appreciate you leaving a review!

Resposta da Scanz

9/01/2025

MB, thank you for taking the time to write such a positive and detailed review. Its super helpful for other traders. We really appreciate you being a dedicated user and very happy to hear how much Scanz has helped your trading process!