ScentBox, Inc. Opiniões 315

the product is good and the sprayer have a good mist
i hope they mae it a little more bigger, maybe around 10ml to 12ml

me encanta llega con bonita presentación y con el liquido hasta el top

I freaking love this company. I have been a customer since 2021. I have never had an issue. The couple of times USPS has messed up they would resend no problem. They answer their emails quickly and super nice!!! The best company with the best selection of high end fragrances so I can live my bougie life!! The competitor can’t even come close!!! More than happy to give them all my money!!!!

Always happy, and even happier when I get to redeem my scent bucks for free perfumes.

Perfect size for purse or pocket

There is no doubt in my mind that the perfumes are authentic, shipping takes about two weeks from the time payment goes through. It is more expensive for Canadians (A premium is costing me about $35.00 a month) but the fragrances are way more than a 30 day supply if you aren't drowning yourself in perfume lol. It is a good opportunity to try different fragrances out without going to your local Sephora and bugging the staff for samples lol

I have ordered from Scentbox multiple times and never had an issue with getting my fragrance. My fragrances arrived quickly and you can get a discounted subscription if you cancel and come back to them later.

I signed up trying to get Creed aventus edp. Unfortunately, I chose the standard option and not the platinum. I was unable to upgrade it. The only option was to send them an email requesting a change. I emailed them immediately. I just got a response telling me they're sending me their monthly cologne because I missed the cutoff date to change the subscription. So now I'm unable to get the Creed unless I subscribe for another month. I don't value this company.

I love the way I smell plus it’s affordable for my budget. I will definitely recommend this to anyone.

Constant supply issues without warning. I used to LOVE this company! They weren't perfect, but the customer service was good and they were incredibly communicative. The last 6 months have been a living he&& for a perfume obsessed person like myself. He&& in that 1) they no longer ship/receive within the date frame they say or post online 2) regularly out of items but yet they are still listed on the site 3) and most recently, takes more than 1 try to reach someone to inquire about a paid for order that has not been received. Although I have gone back and forth with canceling my monthly and then restarting when they restock, I still went to them first for purchasing one-time buys. I kept giving these guys a chance but I don't think they really care about the business anymore so I will have to take my business elsewhere.

Great product. Love to try new scents!!

Hi! I love this shop, their scents are beautiful, but also packaged well and have great looking atomizers as well, the shop owners are so courteous and so sweet too, I give 20 👍 up💯

They actually respond and care about their clients. One of my orders never arrived and they sent me another package which I really appreciated

So all off their customers have issues with supply the correct fragrance. Reading reviews here, everyone have issues on a monthly basis with stock issues. Me too. And I don't think we all have the same item in our basket. So there is something very wrong in the company and I believe not even the owners are interested of fixing it.
I started my monthly subscription in the beginning of December... Surprise... Stock issue with my very first order. It came the end of January . My second order came on time - 2 days after my first order 🤣.
Now my third order have again supply issue...
And they are considered serious company. If I do that to my customers in UK, I will be out of business in no time.
I advice do not deal with scentbox. Just not worth the hassle.

I was a customer in 2019 and during covid. I canceled my subscription, and only recently inquired about renewing it. I cannot believe how expensive this service has become. 2 scents on platinum almost 60 usd a month 🙀

Let people search for fragrances before subscribing. If you already do it’s not discoverable. Your website sucks on mobile (horizontal scrolling is crap).
Might be a great product and I’d like it - I was intrigued from a YT ad and googled you. But sort out the top of your funnel its wasting your effort, time, and money.

Same issue as with everyone else, they charge you but do not send your order.

The scent came in was fast and smells great the contact with the sellers is great everything about my experience was great !!!!

Absolutely terrible customer service! I had an issue with my first order and their customer service was abysmal.

I paid for my first box on 8th Jan. I selected the top tier Platinum 3 fragrance option. The most expensive subscription.

I waited for 2 weeks until the day of shipment (21st). nothing was shipped so i queried with scentbox. All 3 of my fragrances were out of stock. I asked to substitute for the next 3 fragrances on my list and was told, sure thats fine. 5 days later i had an email saying the next 3 fragrances were also out of stock. I have been chasing a refund for the past 2 weeks and have been told that they dont refund. Feels like a scam, they havent shipped me anything, seems they are UNABLE to ship me anything and refusing to refund. Probably the worst customer service experience of my life. I really would not recomend using Scentbox, you wont receive any fragrances and wont get a refund. I have needed to issue a chargeback with my credit card company due to the obvious fraud I have experienced.

EDIT

After many more emails they have decided to "refund" my shipping charge ($4 USD) but they have applied it to my scent bucks balance meaning I get a $4 discount if i ever order a full bottle from them. Why on earth Would i ever consider ordering a full bottle from these jokers. Absolute bunch of idiots, I have not had one apology from them.