Scentubeauty Opiniões 

95
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is my go to cleansing product. It removes all makeup, not harsh and ideal for my sensitive skin. Super quick delivery, nicely packed, thank you.

Classificada 5 em 5 estrelas

Phoned first, answered immediately with knowledge. Ordered at a great price, arrived quickly. This is so much better than some of the 'big guys' who I've had issues with before. I'll defintely use Sce... Ver mais

Classificada 5 em 5 estrelas

Very prompt delivery of this sample set of perfumes. These were a birthday gift for my daughter, who was delighted with the variety of perfumes, and even more pleased when she realised there was a who... Ver mais

Classificada 5 em 5 estrelas

A friend recommended this SPF30 gel. Struggled a bit to find it online (I think because the formula and name had changed slightly). Ordered from ScentU and had a bit of a neurotic fit about sourcing.... Ver mais

Informações sobre a empresa


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

95 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(95)

38 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very Impressed


Prices really competitive.
My order was nicely packaged and posted very quickly. Everything was perfect inside.
They kindly added various testers, samples and products in with the order.
I will be buying again

9 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A great service

From Wendy Jackson -
A lovely range of beauty products. Perfume arrived quickly, carefully packaged and tracked. An addition of a variety of samples (including one fragrance) was a really thoughtful touch. Well done Scentubeauty. A very happy customer.

1 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A good website

A good website. Good price. Love the free delivery...will definitely use this site again!

1 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful concealer


This concealer is fabulous, it blends easily and doesn't cake. Really pleased with it. I like the ethics of Delilah so I'll definitely buy more from this brand and use scentbeauty as their prices are very competitive

21 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

0 stars

I am incredibly disappointed with this company. I ordered an item before Christmas, but it never arrived. Their email responses have been slow and unhelpful. It turns out the item was never even shipped. Now, a month later, Royal Mail 48 H service tracking still states: "More information will be available once we have received your item and scanned it into our network." Clearly, the item was never scanned, yet the company is placing the blame on the Hub for not scanning the parcel. It's truly unbelievable.

If the item were truly lost by Royal Mail, I would expect to be eligible for compensation. I requested a replacement, but they claimed they were out of stock. When I asked for a refund, they said it was "processed" on January 11th, and that it could take up to five working days. That deadline has now passed, and I've received neither a refund nor the item.

I cannot recommend this company at all, and their customer service is outrageously poor. The item never arrived and I’m still waiting for my money. I will not be shopping with them again.

20 de janeiro de 2025
Opinião espontânea
logótipo da Scentubeauty

Resposta da Scentubeauty

Dear Barbara,
thank you for reviewing our service, it helps us improve.

We are very sorry about this issue.

The item was posted by us on the 24th December. This is clearly shown on the Royal Mail tracking website under tracking history:

Tuesday 24 December 2024
12:13
Sender has despatched item

Unfortunately, it was not scanned into the next destination, a hub.

We spoke about replacing this item, this was difficult as it was over the Christmas period but you were aware that there would be a delay due to the timing of the redispatch as we were out of stock.

Unfortunately, there was a product recall on the Amika product that we were not made aware of prior to trying to secure stock. Please see the Government link below for confirmation of this product recall, there is also a statement on Amika's official website.

https://www.gov.uk/product-safety-alerts-reports-recalls/product-recall-amika-mirrorball-high-shine-plus-protect-antioxidant-shampoo-2501-0013

We then refunded you for this transaction. According to Paypal records this was completed on the 11th Jan.

Please can you check this refund with Paypal. Your review states that it has not been received but it should have been. Paypal have confirmed on our account that it has been made. Please can you confirm the refund is showing into your paypal account, it will not show into your bank account. If it is not in your paypal account I will need to contact our Paypal account manager.

I can understand why this has not been the best experience and do apologise for the issues.

Classificada 5 em 5 estrelas

Excellent Service

Very happy ordering with this company. Competitive prices, free standard UK delivery and item arrived well packaged. Nice touch to have a couple of free samples as well.

14 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very pleased! 😊

Never ordered from this site before but was very happy with the price of the fragrance and when I encountered a problem with the order, I was really impressed how promptly and efficiently it was dealt with and solved.

20 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service, perfume was a great price compared to other places and was also delivered quicker than expected.

The site has a good range of items at competitive prices, I was also grateful to receive samples with my first order which is something very few companies do now. Will definitely be ordering again.

12 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Love this website....the prices you…

Love this website....the prices you just cannot compete with. The same set direct with L'occitane was over £30 more expensive and FREE DELIVERY!!!! 5 star - super quick delivery and received a free perfume sample.....will use gain!!!!

28 de outubro de 2024
Opinião espontânea

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