I’ve been using Sciencus for quite some time now and they have been very professional. Every booking delivery, every door delivery timely, and calendar reminders on the app. I called directly once and... Ver mais
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Leia as opiniões dos outros
My sons nurse Jaime has been an asset to our family as a whole.She has shown nothing only kindness and understanding throughout her time as our nurse and we are very lucky to have her .My son struggle... Ver mais
Brilliant experience receiving training for my new treatment. Nurse Dario let me know the night before what time he would be arriving the next morning which was really helpful with organising the kids... Ver mais
The service prior to taking arranging deliveries is abysmal. This is the second successive month whereby my prescription, having been approved by the NHS, has been stuck in the Sciensus system awai... Ver mais
Informações sobre a empresa
Escrito pela empresa
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Informações de contacto
20 Eastbourne Terrace, Paddington, W2 6LG, London, Reino Unido
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Bom
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Sciensus
Hi Marj, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
LACK OF CUSTOMER SERVICE DOES SCIENSUS A DISSERVICE
Nursing staff are great - friendly, understanding and compassionate. Unfortunately, the 'customer service' admin side is not so, even the 'patient advocacy service' is not so.
4 de março de 2026
Opinião espontânea
Resposta da Sciensus
Dear patient, thank you for taking the time to leave a review. We would really welcome the opportunity to understand more about your experience so that we can learn and improve. If you are willing, please contact us at ptcomms@sciensus.com including your name, date of birth and postcode, and share a little more detail about where our service may not have met your expectations. This will help us look into your concerns and work towards resolving any issues you may be experiencing. Thank you again for your valuable feedback. Clare
The nurse was very polite and happy
The service and the nurse who visited was happy and very polite and was in no rush am happy with the service
27 de fevereiro de 2026
Resposta da Sciensus
Hi Lesrma, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
The nurses are very warm and friendly
The nurses are very warm, friendly and knowledgeable. It's always a pleasure to have them in my home.
3 de março de 2026
Resposta da Sciensus
Hi Liz, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
The nurse who visited (Magda) was very…
The nurse who visited (Magda) was very professional, but friendly. Magda made sure I was aware of what was being done and why.
3 de março de 2026
Resposta da Sciensus
Hi Pauline, thank you for your feedback. We're pleased that you're happy with the service provided by Magda. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
feel harassed by them
4 de março de 2026
Resposta da Sciensus
Dear Tracy, we are sorry to hear that the service that you have received has not met your expectation but thank you for taking the time to feedback. We take all feedback seriously and use it to improve. If you would like us to look into your experience, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Thank you again, Clare
Resposta da Sciensus
Hi Mr Patel, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Resposta da Sciensus
Hi Tracy, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Always courteous and accomodatung
3 de março de 2026
Resposta da Sciensus
Hi Margaret, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Always a great service
Always a great service. The customer services department is very good and helpful.
4 de março de 2026
Resposta da Sciensus
Hi Tina, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Like others I would give zero stars if…
Like others I would give zero stars if possible. The app is absolutely terrible as with the entire service, if you can call it that... They really shouldn't have NHS contracts that they cannot or will not fulfil. Absolutely appalling company!!!!!!
2 de março de 2026
Opinião espontânea
Resposta da Sciensus
Dear Paul, we are sorry to hear that your experience with our service has been disappointing. We understand how upsetting this can be, and we would very much like to listen and learn so we can put things right and improve our service.
If you’re able to, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief description of what has gone wrong. If there are any issues that remain unresolved, we are keen to address these and support you as quickly as possible. Thank you, Clare
Rhoda Norrie was absolutely perfect put…
Rhoda Norrie was absolutely perfect put me to ease very quickly absolutely lovely lady explained everything to me and answered all my questions
2 de março de 2026
Opinião espontânea
Resposta da Sciensus
Hi Kirsty, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Typical Private Healthcare Company
I phoned Sciensus on 24/02/26 because the method of taking my medication has changed from a syringe to a pen. I've never used a pen before, so I called to ask them to send me a link to a training video so that I could familiarise myself with how to use the pen. I was told that someone would be contacting me, but today is 27/02/26 and I'm still waiting. I tried phoning again, but surprise, surprise... I can't get through on their call centre. I was going to give 1 star but I gave 2 because at least their delivery drivers are competent. This is just so typical of the kind of service provided by private healthcare companies.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Sciensus
Dear Richard
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced following the change to your medication device. We understand that being given a new device without knowing when the appropriate training will take place can be worrying and frustrating. Guidance is essential to ensure patients feel confident and safe using their treatment, and we regret that this could not be arranged immediately when you contacted us.
We understand that training has now been booked for you, so that you will be able to take your dose at the appropriate time. If you have any concerns, please contact us at ptcomms@sciensus.com and our Patient Services Team will be delighted to assist you. Thank you again for your feedback, which is much appreciated. Thanks, Clare
Waiting for needles
Waiting for needles, said only can have them delivered on a Tuesday or a Friday as someone needs to be in to SIGN for them, rang to check as haven't had tracking through to be told that they send out royal mail 2nd class so won't be here, told them could be left with a neighbour, even though it has to be us who signs for it, basically no help whatsoever, will have yo go through this every single time we need more needles.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Sciensus
Hi James, thank you for taking the time to share your feedback. We are genuinely sorry to hear that our service has not met your expectations, and we would like to rectify any issues that you are having. If you contact us at ptcomms@sciensus.com with your name, date of birth and postcode we will be able to help you. Supporting patients is extremely important to us, and as we use feedback to learn and improve, we need a few more details from you so that we can address any issues that you are having. Thank you, Clare
Resposta da Sciensus
Dear Amanda, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
The driver came on time yes
The driver came on time, kept me updated on he’s whereabouts.
Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until I was ready to read the prescription detailing to keep in fridge once received
14 de fevereiro de 2026
Resposta da Sciensus
Dear Trina, thank you for taking the time to share your feedback with us. We’re grateful you brought this to our attention.
Deliveries that need to be refrigerated on receipt are clearly labelled, and our drivers are encouraged to remind patients of this at the time of delivery. We’re very sorry to hear that this reassurance wasn’t provided on this occasion. Please be assured that we’re looking into this to help ensure a better experience going forward.
If you’d like to discuss this further, please feel free to contact us at ptcomms@sciensus.com, and a member of our Patient Services team will be happy to help. Thank you again for letting us know about your experience. Thanks, Clare
Thank you so much Sarah and Bebe for a…
Thank you so much Sarah and Bebe for a fantastic introduction to my new journey. Your warmth, knowledge, professionalism and empathy really made this a positive experience. We appreciated your supportive approach and your genuine care and attention.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Sciensus
Dear Sharon, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Delivered always
Did exactly what you should do. Delivered on time , prescription ordered in advance absolutely no problem at all
17 de fevereiro de 2026
Resposta da Sciensus
Hi tigerbolton, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
It was delivered on time given
16 de fevereiro de 2026
Resposta da Sciensus
Hi Tuula, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
excellent on time delivery
16 de fevereiro de 2026
Resposta da Sciensus
Hi William, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
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