scooteuk.com Opiniões 

321
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered a e scooter maxfun pro on 8th jan 24 but I didn't receive my scooter as well as tracking number. Also they are not replying to my emails as well. No option of contacting them. Please anyone... Ver mais

Classificada 5 em 5 estrelas

Just bought the eleglide m1 E bike from scooteuk.com, at first I was a little skeptical with purchasing online as I've been scammed in the past from other site's. I purchased this bike over the bank... Ver mais

Classificada 1 em 5 estrelas

I ordered a scooter(cruiser) on the 18th of November 2022 for a Christmas present, after waiting 2 weeks I contacted them and was told it’s been held up in customs. Contacted them again a few times an... Ver mais

Classificada 5 em 5 estrelas

Excellent service from Josh & the team! Great communication. Bought a scoote max pro and husband absolutely loves it! Very impressed with the scooter, looks really well made and has some great featu... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas

Escrito pela empresa

We are Scoote UK started in Manchester, England. Scoote UK is built to deliver fast and reliable service in e-scooters. We have a dedicated team providing leading customer support and expert know-how, we aim to stock the best e-scooters and accessories at the best prices in the UK. info@scooteuk.com


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

321 opiniões

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3,5

Todas as opiniões

(321)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I Didn't have a good experience with…

I Didn't have a good experience with this company,
1. They didn't say I need to get a 2pin to 3pin converter plug.
2. 3 of the bolts for the seat base clamp was dethreaded and have done nothing about it.
3. It took them 4 weeks to send me a video to show me how to tighten the handle bars because each side twist.
4. The response time is awful it took them about a week to respond and it was a very blunt email.

I won't be using this company again!

12 de fevereiro de 2022
logótipo da scooteuk.com

Resposta da scooteuk.com

Thank you for your detailed review, George and we are extremely sorry for the disappointment caused with your order. Customer Service is of utmost importance to Scoote and we do apologise that you have been let down on this occasion. Our customer services team has emailed you to discuss this further, we had not received a response from the last email we sent you on how to resolve the issue so we was under the impression this had been resolved. Again, thank you for your review and we look forward to getting this resolved for you!

Classificada 5 em 5 estrelas

I bought the Dark Knight model scooter…

I bought the Dark Knight model scooter back in October 2021 (It's now Jan 2022). I have had the scooter for 4 months. The scooter is incredible. It is rugged, practically fully waterproof in all weather conditions. Durable. Lasts a long time (30 miles of range on a full charge easily) It's also very fast at 31mph, you really feel the wind rush into your face at that speed and can just about go on public roads and filter through traffic easily enough. (though be careful)
Overall I would easily recommend this scooter and this company to others. They are responsive, polite, convenient, they delivered my scooter for me personally, the same day I ordered it (same hour actually) and helped me install it. The installation was really easy, only took 5 minutes. It takes no more than 5 or 6 hours to fully charge the scooter. They wont take your money and run, they seem to care about your customer experience. They provided an amazing product to me, it's revolutionized my mobility and that's why I'm leaving a positive review. If you're thinking about buying a scooter, do it, and go with ScooteUK.

29 de janeiro de 2022
Classificada 1 em 5 estrelas

Had to wait over 7 days for somebody to…

Had to wait over 7 days for somebody to tell me that the stuff I ordered and paid was out of stock and had to wait 5 more days to get a refund and didn't get the item I originally ordered...so wasted over 12 days and was back to square one! Not happy

23 de janeiro de 2022
logótipo da scooteuk.com

Resposta da scooteuk.com

Hello Francesco,

We do apologise for the inconvenience in regards to the item being out of stock, it is not what we expected however you did order two items one we sent and the other we did issue a full refund for, moving forward we will insure we update our website immediately if we do unfortunately run out of stock on an item. I hope you can accept our sincerest apologies. Kind regards Scooteuk

Classificada 5 em 5 estrelas

Great experience with my dark knight!

Great experience with my dark knight!! Very pleased with their customer service too as they are accomodating to all of my questions!! I'll purchase scoote junior for my daughter this coming Dec 🤩

Thanks Scoote!!!

29 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience with the Dark Night

What an absolute machine 😍 had the dark night for a day now and it's absolutely the best investment I've made this year. Could not believe the speed of this thing. I now have an alternative for a car and a motorcycle. What a great money saver this is. Would definitely recommend this spec. It has great light and has very good security system and two keys. Felt like I had a car but even better.
Thank you so much Scoote. ❤️

19 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

What a fantastic company to buy from…

What a fantastic company to buy from very friendly scooter better than any pure scooter ive bought I didn't no how to work me new scooter he come all the way from Manchester to Liverpool to show me for free I would recommend to buy from this company check out these guys the prices are worth every penny thank you scoote

17 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Epic Service and a Dynamite Product

I've bought the Black Knight from Scoote because they support their products and that's essential in the world of e-scooters. I was made aware that Brexit/COVID was causing problems with imports and was frankly expecting it to take another week or so. But no, it came today, PERSONALLY DELIVERED! Couldn't believe it! Got a call and a text earlier in the day and we even unboxed it together to make sure I was one happy bunny! And the Dark Knight sure is a doozy. Screams quality - it even has an alarm!

So, yeah, a 5 star product but SIX star service.

2 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Was a bit wary at first because of…

Was a bit wary at first because of negative reviews here. But customer support was brilliant in reducing my worries and kept in contact throughout. I recieved my order of scugoo folding electric scooter. I was made aware delivery was not as fast at present due to covid and brexit restrictions. And as soon as delivery started I was able to track its journey. Very pleased about ordering from scooteuk. It's a shame that the negative reviews here. I am pleased with my order thank you.

Thought id update but police stole my scooter, November 2021 apparently illegal even though mine was more of a mobility model with a seat. Only had it 3 months but clocked up 371 miles. Police are worst thieves and criminal in the UK. The wrong ppl are in jail.

2 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Awesom e scooter 😎

Whilst tracking had some delays with how it updated through apps, which would be down to the apps themselves, scooteuk where fairly quick to respond and give any information they could that would help.

Only thing that was bad was having to charge it out of the box (almost), had enough in it to give it a little go 😅

21 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful customer service even…

Very helpful customer service even though my order was late but they were there all the way from the start to the end didn’t even ignore one single my email when I asked for an update and very happy for the product so still an 5 star from me ps: people have to understand during this difficult time and we are no longer in Euro anymore everything can be different just my own opinion

10 de julho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Ain’t received my scooter yet ordered…

Ain’t received my scooter yet ordered on the 7th of June. (They said it was a notice on their site saying it’s a delay in delivery of the scooters ( there wasn’t a notice on the site when I bought the scooter). it’s now a week later they said they waiting on the scooter to be cleared. How can u sell a product, take peoples money and not even have the item to deliver. 0stars

14 de junho de 2021
logótipo da scooteuk.com

Resposta da scooteuk.com

Hello,

There was a very clear message on the site advising of a pre order we have had other customers order around the same time as you and they where well aware of the pre order I am sorry if you missed this.

As soon as you emailed to enquire we notified you straight away and you where not happy about this so we therefore refunded your money immediately as you requested.

We could not of been any more fairer in this matter, however good news we are now fully restocked and back to our usual 2-4 working days shipping times.

Kind regards

Classificada 1 em 5 estrelas

Totally regret using this company

Totally regret using this company! So unprofessional... 8 days went past after me purchasing a scooter online so I emailed scoote to see what was happening and all I got was ‘ waiting on our restock ‘... they didn’t give any dates... try and call the main office and they NEVER answer or return calls... the only good thing is I got my money back when I asked for it even though I didn’t think I was going to... do yourselves a favour and don’t order from here

28 de maio de 2021
logótipo da scooteuk.com

Resposta da scooteuk.com

Hello Sam,

As Discussed and described on our website at the time - We are currently waiting on restock of the model of your choice.

You contacted us and asked for a full refund which we instantly provided for you.

Apologies from the Scoote Team about your imperfect experience.


Kind regards

Scoote

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