The claims process is timely and straightforward, everything felt fair. Unfortunately some vets overcharge on medicine and lab fees so check your limits carefully.
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Leia as opiniões dos outros
Our dog had a lameness that needed further investigation and I can’t argue how easy the process was in claiming the bills back for this. From initial submission of the forms from the vets to money... Ver mais
A empresa respondeu
Be careful when insuring your pet with this company. My dog was 12 years old and we thought he was healthy having had regular check with the vets every year. He suddenly collapsed and we rushed to... Ver mais
A empresa respondeu
I hesitated in claiming for Zak’s lump removal as it was only a few weeks after changing to Scratch & Patch that it appeared. To be honest if I had known I was going to have a reason to claim I would... Ver mais
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Informações sobre a empresa
Sobre Scratch & Patch
Escrito pela empresa
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Informações de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Cannot recommend this company enough
Cannot recommend this company enough. I’ve had pet insurance for 10 years and never had to make a claim and in the past 2 weeks we’ve found ourselves in a terrible situation and had to make two different claims. Our beloved dog Honey started with glaucoma and rapidly lost her vision. A week later experienced horrific bloody stools and dehydration so bad she had to be admitted to an emergency vets. The vet bills are frightening even though you know you’ve got peace of mind but sometimes you’re waiting for a BUT about paying. I can honestly say we were not waiting long to be reimbursed for the first lot of treatment and the second lot was dealt with directly between the vets. Customer Service is exceptional Elise was so lovely I spoke to the same advisor twice, unheard of with most organisations these days. She was compassionate and supportive. We have insurance for both our cats here and feel very lucky and confident we are with the right insurers.
16 de março de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Tammy,
Thank you for taking the time to share your experience with us.
We’re so sorry to hear about what Honey has been through – that must have been an incredibly difficult and worrying time for you. It means a great deal to know we were able to support you when you needed us most, both with your claims and through the care provided by our team.
Elise will be especially pleased to hear your kind words – we’ll be sure to pass this on to her.
We’re really glad to have you with us and to be able to provide cover for both of your cats.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Reliable and efficient
Reliable and dealt with my recent claim very quickly and efficiently
24 de março de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Jayne,
Thank you for taking the time to leave us a lovely review. It’s great to hear your recent claim was handled quickly and efficiently, just as it should be when you need us most.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Auto renewal
Auto renewal
Got in touch via live chat as couldn't cancel auto renewal online as needed a new policy for an additional pet.
was linked to a customer services rep quickly and auto renewal cancelled for existing policy within a couple of minutes.
30 de março de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi there,
Thank you for staying with us for another year, and it’s lovely to hear you’ve added another pet to our ever-growing Scratch & Patch family. It’s great to know our team were able to step in quickly via live chat and get everything sorted for you without any hassle.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to use website with good…
Easy to use website with good competitive prices. Did an online chat just to double check something before I went ahead with the policy and the customer adviser was very good
30 de março de 2026
Resposta da Scratch & Patch
Hi Louise,
Welcome to the family!
Thank you for taking the time to share your experience. It’s great to hear you found the website easy to use and that our team were able to support you via live chat before setting up your policy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Quick and easy to set up
29 de março de 2026
Resposta da Scratch & Patch
Hi Mr Buckmaster,
Thank you for taking the time to leave us a review.
It’s great to hear you found everything quick and easy to set up, and that you were able to choose the cover that suited you. We’re really pleased to have you with us — welcome to the family!
If you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Taking this to the FCA
Given the sham nature of the review of my claim, I will now put this matter in the hands of the Financial Conduct Authority. I am hoping they will apply a more balanced assessment of my genuine claim.
Still looking for every reason NOT TO PAY a 100% genuine claim. I challenged the original claim decision, but without presenting any new evidence they rejected the claim again. They spent all of their time highlighting policy small print without making any further CLINICAL investigations. So they are continuing to make an ASSUMPTION regarding a pre-existing condition without having any proof whatsoever. The assumption suits them because it allows them to renege on their duty to pay.
28 de março de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Claire,
Thank you for your review.
As per our response to your previous review, we assess claims based on the clinical history and information recorded by your vet at the time of consultation and diagnosis. This helps us determine how the policy terms apply, including whether a condition falls within the definition of a pre-existing condition.
We appreciate this isn’t the outcome you were hoping for and understand how frustrating this can feel. Our decision has been made based on the clinical information available and how this aligns with the policy terms.
If you have any further queries, you can contact us via https://scratchandpatch.co.uk/contact/
Kind Regards,
Scratch & Patch🐾💙🧡
Good service.
Very good at keeping me informed with my claim and a "no quibble" claim settlement.
16 de março de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Mary,
Thank you for taking the time to leave us a review of your claims experience — it’s really appreciated.
We’re really pleased to hear everything was handled smoothly and that you felt kept informed throughout. We hope everything went well at the vets and that your pet is recovering well.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good efficient service and quick payment of claim
My french bulldog unfortunately was diagnosed with IVDD. This required an MRI scan to confirm and surgery once it was. I found the scratch and patch adviser on the the phone very helpful, friendly and knowledgeable. The phone system to get through to an advisor was very chaotic but I got there eventually. You have to claim online which was straightforward but did take some time. I had to make multiple claims for the treatments at various times. I was kept informed via email at each stage and my claim was paid into my bank in a week which I was amazed at but I did have all my receipts & vets information to hand. This is the first time that I have had to make a pet insurance claim and have been very impressed with the service from start to finish.
27 de março de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Rob,
Thank you for taking the time to share your experience with us — especially given everything you and your Frenchie have been through. IVDD is never an easy situation to face, and we really do hope they’re making a good and steady recovery.
It’s great to hear that the team were able to support you when you needed it most, and that once everything was submitted, your claim was handled quickly and kept moving without any added stress. That’s exactly what we aim for during what can be a worrying time.
We do appreciate your honest feedback around getting through to us and the claims process, it’s something we will take onboard as we are always working to improve our claims journey for our customers, so it’s genuinely helpful to hear.
Thanks again for your kind words, and for trusting us to be there when it mattered.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very competitive price went on uswitch…
Very competitive price went on uswitch and Scratch & patch was best value for money and very easy to sign my dog up to help with vet fees if ever needed also excellent customer service highly recommend
23 de março de 2026
Resposta da Scratch & Patch
Hi David,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear you found us good value and that getting your dog set up was nice and straightforward.
It’s great to hear our customer service team provided the information you needed to make the right choice when setting up your cover. I’ll be sure to pass your comments on — they always enjoy hearing they’ve made a difference to someone’s journey.
We really appreciate the recommendation — it means a lot.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Simply affordable and easy
There was a lovely simplicity to getting this insurance. It was clear and crucially affordable. I'm very happy with the service so far! Thanks
24 de março de 2026
Resposta da Scratch & Patch
Hi Susan,
Thank you for taking the time to leave such a lovely review — it’s great to have you on board with us.
Really nice to hear how straightforward you found everything, and that you’re happy with the service so far.
If you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Resposta da Scratch & Patch
Hi Samantha,
Thanks for taking the time to share your experience
Really glad to hear you found everything easy to use and that the excess options worked well for you — it’s great to have you with us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Claim paid promptly without any hassle
Claim paid promptly without any hassle. Would highly recommend Scratch and Patch
9 de março de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi there,
Thanks for taking the time to leave us a review about your claim experience — we know making a claim can feel daunting, especially when you’re already dealing with a poorly or injured pet, so it’s great to hear everything was paid quickly and without any hassle 😊
It means a great deal to know you’d recommend us to others and trust Scratch & Patch.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Handled quickly
Only a small claim as far as vet’s charges are concerned but handled quickly. Was quite surprised that some of the claim was omitted due to the vet charging over 100% markup on one of the drugs. Will know in future to ask the vet. Just shows how we as loving pet owners are being ripped off by vet’s charges.
2 de março de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Steve,
Thanks so much for your review — really glad to hear your claim was handled quickly 😊
We understand your comments around medication costs — they can vary quite a bit between practices. It’s always worth checking with your vet, as you’ve said, just so you know what’s being charged.
Really appreciate you sharing your experience, and we hope your pet is doing well after their treatment.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Very easy to set and been with before
24 de março de 2026
Resposta da Scratch & Patch
Hi David,
Welcome back! It’s great to have you with us again 😊
Glad to hear everything was nice and easy to set up — we really appreciate you choosing us again.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
I wanted to find a pet insurance which…
I wanted to find a pet insurance which covered my older dog. My previous company put the price up so much Ineeded to find new cover. It was so easy to look at what Scratch & Patch had to offer and choose a policy that was suitable for my dog.
19 de março de 2026
Resposta da Scratch & Patch
Hi Fiona,
Thank you for your lovely review! We know how frustrating it can be when prices suddenly jump — especially when all you want is to keep your older dog covered without the hassle.
It’s great to hear you found everything easy to look through and were able to pick something that felt right for you and your dog — that’s exactly how it should feel.
We really appreciate you taking the time to share your experience 😊
Your Scratch & Patch Family 💙🧡
Great customer service on set up
Just setting up pet insurance and the customer service person was excellent. Really helpful and really clear on the policy wording etc.
23 de março de 2026
Resposta da Scratch & Patch
Hi there,
Thank you for your lovely review! It’s great to hear that your experience setting up cover was such a positive one, and that the team were able to support you clearly through the policy wording.
We’ll be sure to pass your kind feedback on to our customer service agent — they’ll be really pleased to hear they’ve helped you.
We know how important it is to make things easy to understand from the start, so it’s great to know that came through.
Thanks again for taking the time to share your feedback.
Your Scratch & Patch Family 💙🧡
Easy to understand and set up insurance…
Easy to understand and set up insurance cover. Very good insurance package. Exactly what I needed! Thank you.
22 de março de 2026
Resposta da Scratch & Patch
Hi there,
Thank you for your lovely review! It’s great to hear that you found everything easy to understand and set up — that’s exactly how it should be.
We’re really pleased the cover fits what you were looking for and that the package met your needs so well.
Thanks again for taking the time to share your experience.
Your Scratch & Patch Family 💙🧡
Resposta da Scratch & Patch
Hi Wayne,
Thanks for your great review! We’re really pleased to hear that our pricing stood out for you, and that having a choice of excess helped you find cover that suits your needs.
Giving customers flexibility and value is something we focus on, so it’s great to know that came through in your experience.
Thanks again for taking the time to share your feedback.
Your Scratch & Patch Family 💙🧡
Very helpful and easy to chat about…
Very helpful and easy to chat about cover for our dog via wassapp and as our pet is over 10 it was very nice not to have a coop payment for the excess plus an affordable quotation for the policy would highly recommend
17 de março de 2026
Resposta da Scratch & Patch
Hi Julie,
Thank you so much for your lovely review! It’s great to hear that you found the process easy and that chatting with us on WhatsApp worked well for you — we know how important it is to make things simple and accessible.
We’re also really pleased we could offer cover that suits your dog, especially at 10+ where options can sometimes feel limited. Making sure things remain clear, fair, and affordable is exactly what we’re here for.
Your recommendation truly means a lot — thank you again for taking the time to share your experience.
Your Scratch & Patch Family 💙🧡🐾
Easy process
I added another pet dog. Well, actually I just applied for insurance for my new dog. I don't think it ever asked if I had one already, so no discount as far as I can see. Process was quick and easy as I recall, not too much extra stuff to fill in.
18 de março de 2026
Resposta da Scratch & Patch
Hi Yvonne,
Thank you so much for your 5* review and for taking the time to share your experience — it’s great to hear the process was quick and easy for you.
To help enhance your experience even further, we just wanted to let you know that in order for our multi-pet discount to apply, all pets need to be held on the same policy. This is what triggers the 20% discount across your cover.
Not to worry though — we’ve taken a look at your policy and we should be able to work something out for you on this occasion. I’ve arranged for a member of our customer services team to reach out to you tomorrow to talk you through the options and make sure you’re getting the very best from your policy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡🐾
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