Ordered tickets in September, after checking my tickets have got refunded for no apparent reason! Can't get any help from anyone, only automatic replies via email. Anyone know how to speak to a human?... Ver mais
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Myself and family attended scream time on Saturday night at Wentworth Woodhouse and had a blast! Enjoyed ourself from start to finish. The atmosphere was amazing, the scare actors were fantastic and w... Ver mais
Attend Margam Park Screamtime with my daughter and we literally screamed and laughed in between more screaming! We both had a brilliant time and can't wait to visit again this year. The event was v... Ver mais
Attended the Scream time event at Margam Castle. Thoroughly enjoyed it. There was an issue before hand as we booked the wrong place, after emailing the company, they changed the venue and communicatio... Ver mais
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Ordered tickets in September
Ordered tickets in September, after checking my tickets have got refunded for no apparent reason! Can't get any help from anyone, only automatic replies via email. Anyone know how to speak to a human?
Shambles of a business
Booked onto the Screamtime using a discount of HAUNTED26. Told my family, especially my 5 year old son that we were going and to say he was excited would be an understatement. Without the discount this would of been an opportunity well out of our financial reach. He is a Halloween fanatic and you could imagine the disappointment when I had to break the news that he couldn't now go.
I have received emails and text messages saying my ticket isn't valid and that unless I pay a much higher amount otherwise you are threatening to terminate my tickets.
Threatening attitude instead of showing some accountability for your mistake?
Bad move. Bad business and very bad customer service. Won't be attending any of your events in the future.

Resposta da Screamtime
Attend Margam Park Screamtime …
Attend Margam Park Screamtime with my daughter and we literally screamed and laughed in between more screaming! We both had a brilliant time and can't wait to visit again this year.
The event was very well organised, staff were very helpful and the actors were brilliant ( though I think I made their job easy haha ) inside the castle was scary and so much fun, we even had a helpful ghost point which way to go as we got completely turned around with the hysterical screaming laughter!!
Well worth a visit
We really enjoyed most importantly the…
We really enjoyed most importantly the kids enjoyed definitely being going back again
Well worth it !
I really enjoyed the actors were really good. The trail was well organised. I wasn't expecting to get scared, but the last part of the trail the actor caught me out and I jumped out of my skin haha. Only downside was the cue to get in. Had to wait nearly an hour. Would definitely go again.
Great experience went to the margam…
Great experience went to the margam park one and I really enjoyed. Both me and my husband had a lot of fun. Definitely gave me a few jumps. 100% planning on going back this year
Bloody brilliant experience my boys and…
Bloody brilliant experience my boys and myself loved it
Okay but not perfect
Went to the Margam Park event - some parts of the house were really scary, there were a *lot* of clowns in the gardens which got a bit repetitive. I’d probably go again but the price needs to better reflect the experience
Feeling spooky?
I had so much fun. The characters interacted with everyone, my partner and I started dancing and doing the macarena and some played along. There was one who ran after us with a chainsaw and that made us laugh and actually run. All in all it was a great way to make you feel spooky.
Fantastic night lots of laughs and…
Fantastic night lots of laughs and screaming, a good night was had by all of us in our party can’t wait for next year
Absolutely brilliant
Absolutely brilliant! maybe a little scary for some children but good value for money. Actors were very engaging and believable, would definitely do it again.
Brilliantly done,the lighting makes it…
Brilliantly done,the lighting makes it so hard to see,so scary.
We had a great time!
My boyfriend and I went to the adult one at Margam Park and thorouhly enjoyed the experience. Inside the castle was the best bit by far. However, I do feel for the adult one it could have been made a bit scarier. Some characters didn't do much to scare you, others were brilliant. We laughed and screamed a number of times though, so it deserves a 4* based on the fact fun memories were made. The area that I would improve for forthcoming events is the food /fair area. I feel it didn't have enough there. It would have been nice to have a covered seating area to sit and eat in and more food stalls/vans for more choice. The price of the tickets was expensive for what it was, but I didn't mind paying it as it is a one off annual event.
I dropped my daughter and her mate off…
I dropped my daughter and her mate off who are 16. My daughter was a little nervous and when we arrived decided she didn't want to go in. I can't remember the chaps name but when we arrived I told the lady at the entrance and she radio'd the chap who was in charge. We were told to go to find him and skipped the queue. He checked that mimi was OK
Gave her a special talk and assured her that she was going to have fun! She jumped in with the next crowd going in and he said to another large family are you ok to keep an eye out for her. Absolutely amazing! She really enjoyed it, they also had marshmallows and enjoyed the rides. It would be good if on the entrance there was a little more light for people to drop off my eye site not best so more markers would be great. Staff honestly exceptional. Will be booking again for our whole family next year. Thanks!
Had an amazing times
Had an amazing times. Took my daughter for her birthday and the party loved it. The actors were incredible and the effects were too. Definitely go again
It was a good laugh and the kids…
It was a good laugh and the kids enjoyed! Food and extras are expensive if you buy them.
Margam Castle Fright Might?
Margam Castle is the most INCREDIBLE location for this experience... as local people the castle and grounds were very familiar... the external additions to halloween decor were a bit lack lustre given the age restrictions... but the setting really carried it... countless ruins...surrounded by winding gardens all lit up in blood reds and witchy greens... the actors looked incredible and they really played their parts well. Outside in the grounds there were so many visitors and so few actors in comparison... we felt like we almost watched it all happening to other people... the actors were consistently engaged with the group immediately ahead of us... which kind of left us feeling like we missed out. We wanted to be scared!! :) Inside the castle was great fun though. We'd go again... but Screamtime we want more intensity and more atmosphere!!!!!!!!!!!
Enjoyed the walk
Enjoyed the walk, great actors, only downside was it was too short.
It was a fun evening.
Me and my friends went to the Screamtime experience at Margam park and it was a fun evening. The actors were fab and got us good a few times. Only not a 5 star review as I feel with the size of the location a lot more could be done / it could be scarier however I have no doubt it’ll get better and better each year. I would recommend this to anyone with a fun bunch of friends who are up for a laugh!
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