Sea Monkey Clothing Opiniões 7

Resposta da Sea Monkey Clothing

29/05/2025

Hi Ed,

Thanks for the awesome review! We like to think of it as the Sea Monkey trifecta — quality, value, and fun. We're thrilled you're happy with your tee! Hope it brings good vibes and great adventures

Kind Regards. Sea Monkey UK

Resposta da Sea Monkey Clothing

Actualizada a 20/01/2025

Dear Sue,

First and foremost, please accept our sincere apologies for the inconvenience caused by the delay in delivery. We understand how frustrating this must be, and it is never our intention to fall short of expectations.

We want to assure you that we have made several attempts to reach out to you regarding this issue, and in those communications, we have offered a refund on the item as a resolution. Unfortunately, we have not received a response from you, which makes us believe that the communication may have been diverted to a spam / junk folder, causing some confusion. Please see the details below:

- 05/01/2025, 10:54: Update on the hoodie delivery, which may have been delayed due to the severe weather conditions, and an offer of a 30% discount given the inconvenience caused.
- 09/01/2025, 07:12: Update on delivery and an offer of a full refund on the hoodie or resend.
- 13/01/2025, 10:26: A follow up on the previous emails, update on delivery and an offer of a full refund on the hoodie or resend.
- 17/01/2025, 13:05 (in response to your email): A manager attempted to contact you to discuss the delivery, formally apologise and offer a refund/resend of the hoodie. The call was unanswered but the manager left a detailed voicemail.
- 17/01/2025, 13:17 (in response to your email): Notifying you that a manager had contacted you a few minutes before 13:17 and an offer of a full refund on the hoodie or resend.

If you wish to proceed with the refund or if there is an alternative resolution you would prefer, please don’t hesitate to let us know at your earliest convenience. Your satisfaction remains our top priority, and we are committed to addressing this matter in a way that provides you with the best resolution.

We would like to thank your understanding and patience thus far. We dedicated to resolving this matter for you with due urgency.

Please pop us an email with your preferred solution and we will ensure that it is actioned ASAP.

UPDATE: 20/01/2025

Dear Sue,

Regrettably, we have not received any further communication or confirmation on how you’d like to proceed. As such, we have refunded the cost of the hoodie. We trust you find this in order but please let us know if you require any further assistance.

Kindest Regards

Sea Monkey UK

Resposta da Sea Monkey Clothing

17/01/2025

Dear Helen,

Thanks for the awesome feedback! 🥳 We're thrilled to hear you're loving the softness of your hoodie—it's basically like wearing a cloud, right? 🌥️ We're all about that cozy life, so it means the world that you noticed.

Stay comfy and keep rocking your new fave! 💛

Thank you,

Sea Monkey UK

Resposta da Sea Monkey Clothing

2/01/2025

Dear Sue

Thank you for your great and valuable feedback. We're thrilled you love the quality and designs—our team poured their hearts (and probably too much coffee) into making it perfect. Thanks for being awesome and taking the time to share your thoughts!

Please accept our sincerest apologies for the delayed item—looks like it got caught in the festive season's traffic. We're really sorry about the wait and promise it’ll be worth it when it arrives. Thanks for your patience.

We have been notified that the item will be with you within a day or two. If there is a change or update, one of our Sea Monkeys will be in touch. In the interim, if you have any questions or concerns, please let us know.

Kindest Regards,
Sea Monkey UK

Resposta da Sea Monkey Clothing

Actualizada a 10/10/2024

Thank you for your review. We truly appreciate the feedback. We are both sorry and disheartened to hear that the product did not meet your expectations. If you pop us an email with a photo of the colour discrepancy, I'm sure our team would be happy to find a solution, if available.

We have asked our technical team to investigate the issue regarding the glitch, however, they've been unsuccessful finding an error. If you could provide further information, it would be much appreciated.

Lastly, we can appreciate your comments pertaining to the products origin of USA, especially regarding the exchange. Due to the popularity of the Medusa Racerback Tank Top, we have had to utilise a secondary supplier to ensure that the item is available but retains its quality and eco-consciousness. Failing to do this may have resulted in delayed deliveries of over 3 weeks. Understandably, this may not be ideal for select exchanges, but we are happy to provide our clients innovative solutions in this event.

Thank you again for the great feedback. We will look to improving our website and, when available, restocking in UK. Please drop us an email if you would like to discuss an a possible exchange or alternative solutions available to you.

Kindest Regards,

Sea Monkey UK

Resposta da Sea Monkey Clothing

27/08/2024

Dear Lucy! Thank you so much for your great review. We are so happy to have officially welcomed our first Honorary Sea Monkey! We hope she enjoy the custom t-shirt and, please keep us in mind if you're looking for any quirky and fun attire. Kind Regards. Sea Monkey UK

Resposta da Sea Monkey Clothing

13/08/2024

Dear Janet! Thank you so much for your detailed and vital feedback. We cannot express how much we appreciate your purchase and review. We hope you enjoy the tank top and, please keep us in mind if you're looking for any quirky and fun attire. Kind Regards. Sea Monkey UK