REAL subscription terms insufficienlty highlighted before signing up. even deliberately NOT highlighted???Paid £1.75 ( or sim) for a manual and thought that was that. 3 months later I noticed an unexp... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
When you can sell your soul for £24.90 per month until cancellation it says all you need to know about this company and everyone working there. I'm gonna guess the business model is based a... Ver mais
A empresa respondeu
Similar to other customer complaints, I downloaded a manual at £1.49 and now I see that they are about to charge me for a full subscription. I have messaged them twice to see if they will r... Ver mais
A empresa respondeu
I am so sorry that I did not check out this ‘company’ on Trustpilot before trying to purchase a second manual for our washing machine. I think it would have saved me £74.70 in a subscription that due... Ver mais
A empresa respondeu
1,1
Muito mau
340 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Just a scam
Like previous complaints, I wasn't made aware of the direct debit and paid for 2 months. They refunded one month, but said they wouldn't refund the second month as it had passed their cut-off date.
A complete scam, they shouldn't be allowed to get away with it.
24 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
I purchased a car manual on Secondmanual
I purchased a car manual on SecondManual for a few pounds but by the time it had been sent to me by email I had found a free version downloadable on the Internet. I had no idea this was a rolling contract until £24.90 went out of my account a month later. They refused to refund me. These rolling contracts are absolutely outrageous and should be prohibited. I see this company has an appalling record already on Trustpilot and can only advise people to be warned.
23 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Thieving **************
Same as everybody else. You agree to pay £1.49 for a download of a manual and they then subsequently take £24.90 from your account, claiming it is in the terms and conditions. Its daylight robbery, theft. They then agree to cancel subsequent payments but by which time you have already taken the 24.90 which they refuse to refund. Thieves, these businesses should be closed down.
17 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Ghastly company
Ghastly company - I ordered a manual that arrived promptly, although it was the wrong manual, for which I was charged over £1. Then 2 days later I was charged £24.50. I have written to them asking for a refund for the wrong manual and to terminate the subscription, and am currently awaiting a response, but, given the other reviews, I doubt very much that I will achieve that.
12 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Complete scam
Complete scam. They used a google ad with just a large download button to divert me away from a separate site, so that instead of the payment details going to the original site, they got them and then tried to use then to justify a continuing credit card payment. Fortunately I spotted the scam after the first payment of £1.49 and checked trust pilot.
I cancelled the subsequent payments of 24.99 a month they tried to get. Credit card companies are to blame for allowing these outfits to continue trading and are pretty useless at dealing with scams like this.
8 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
DO NOT USE. SCAM SCAM. SCAM!!!!
DO NOT USE THIS COMPANY.
BASICALLY THEY STEAL MONEY FROM YOU.
DO NOT USE THIS COMPANY.
THEY TAKE MONEY FROM YOUR ACCOUNT WITHOUT CONSENT.
ABSOLUTE SCAM.
12 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
This company are thieves
This company are thieves
I paid £1.49 for a manual and 2 days later they debited my account £24.90
Rang them up and was told I had signed up for a subscription which I hadn’t
Was met with a rude and arrogant attitude and told “tough you should have read it properly “
They said “no refunds are payable”
And hung up
These people should be prosecuted
I am pensioner and now have no food till next Monday
They have just replied on trustpilot but just bullshit
No offer of a refund even though they obtained my money by deception
I had cancelled before the deadline
Pure thieves that’s all they are , robbing people
10 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Took £1.29 then £24.90 and delivered…
Took £1.29 then £24.90 and delivered nothing. Total con. Do not use this company, you will loose!
10 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
My mum wanted a manual for an air fryer…
My mum wanted a manual for an air fryer I gave her. She got the manual pdf for £1.49. 2 days later £24.90 was taken from her credit card??!!! Nothing the next month and then again another £24.90 disgusting behaviour ripping people off . Beware!
28 de junho de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
The attitude of and trading behaviour…
The attitude of and trading behaviour of this company is appalling.
I tried to access a manual and they confirmed they needed more information some seven days later and then charged a subscription fee. On contacting them by phone obduracy, arrogance and inflexibility was the response. Refusal to address the issue and disconnection. Terrible and do not buy/subscribe from them
3 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
DO NOT USE HUGE SCAM
DO NOT USE HUGE SCAM. BEWARE.
I ordered a manual £1.49 but then got charged 3 days later £24.90
No response to my emails
When I called they said I had agreed to sign up for membership after the 3 day free trial!!
No manual receIved, just access to their website. Huge con, beware, DO NOT USE
3 de setembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Total and utter scam
Total and utter scam. Do not use. A £1.49 manual which did not exist then will become a £24 monthly fee.
Avoid and report
30 de agosto de 2024
Opinião espontânea
Resposta da Secondmanual
Hi Rob Steer,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
wanted a manual for a power tool from…
wanted a manual for a power tool from Secondmanual.com ,after signing on for trial was shown a dropdown menu with no power tool manuals ,so I cancelled the account but was still charged for a full membership. Since then have tried to contact them ,but they have yet to reply. Please take care if you try this site that they actually have what they advertise
16 de agosto de 2024
Opinião espontânea
Resposta da Secondmanual
Hi Christopher Yapp,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
I feel totally conned
I feel totally conned. I was told I would get a refund if they could not provide my manual. They couldn't but when I chased the refund the woman I spoke to said they would not be refunding as I had not paid for anything just paid a monthly subscription. What a con.
27 de agosto de 2024
Opinião espontânea
Resposta da Secondmanual
Hi Dee Maddison,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
A complete scam
A complete scam, no results and a recurring payment is set up on your credit card without your permission. Don't be conned as I was by the £1.49 charge!!! Lesson lernt read the reviews first.
22 de agosto de 2024
Opinião espontânea
Resposta da Secondmanual
Hi Douglas,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
If I could I would give zero stars
If I could I would give zero stars. It is a scam. My bank has stopped my card and told me it is a fraud. I am getting the payments refunded.
9 de agosto de 2024
Opinião espontânea
Resposta da Secondmanual
Hi Raymond Bridges,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
this is a skam
they had my money and gave me no manual
sent them an email on tusday 1st/august/2024 asking for all my money refunded ive heard nothing from them
& i cant even log in on there sight to request a refund & close my account.
24 de julho de 2024
Opinião espontânea
Resposta da Secondmanual
Hi Neil,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Unprofessional and unethical outfit (they don’t deserve to be referred to as a Company)
As per your numerous other reviews for this outfit, I have had the same scam experience, with unexpected charges taken from my bank card. I have emailed them numerous times, phoned them and were cut-off during my querying the overcharge, have requested they call me back or answer my emails, but I am still waiting?!
Totally unprofessional and unethical!
I’ll continue to pursue this matter.
Kurt
4 de agosto de 2024
Opinião espontânea
Resposta da Secondmanual
Hi Kurt Flinter,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
THIS IS A SCAM, DO NOT DEAL WITH THEM.
Like so many others I wished I had read the reviews of this company before ordering. Its a scam, total scam at no point in the ordering process do you get informed you are agreeing to a subscription, I thought I was paying £1.49 for a pdf copy of a manual only to be charged a further £24.90 just three days later. As usual the 'subscription' is hidden in the T&Cs though no sum indicated. THIS IS A SCAM I have emailed to request a refund within the 14 days allowed, I have also tried to ring but the call is disconnected without reply. Anyone know who else we can report this organisation to they are making a mint out of scamming people.
25 de julho de 2024
Opinião espontânea
Resposta da Secondmanual
Hi Patricia Bywaters,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Beware of Secondmanual: A Deceptive Scam!
I recently had a terrible experience with Secondmanual. They initially charge customers £1.49, which seems reasonable. However, without consent, they deduct £24.90 from your account! This unauthorized charge is deceptive and unethical. I strongly advise staying clear of this website. It is a scam designed to trick unsuspecting customers. Protect your money and avoid Secondmanual at all costs!. I will be posting this in every social media platform and forwarding it to trading standard
31 de julho de 2024
Opinião espontânea
Resposta da Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
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