REAL subscription terms insufficienlty highlighted before signing up. even deliberately NOT highlighted???Paid £1.75 ( or sim) for a manual and thought that was that. 3 months later I noticed an unexp... Ver mais
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When you can sell your soul for £24.90 per month until cancellation it says all you need to know about this company and everyone working there. I'm gonna guess the business model is based a... Ver mais
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Similar to other customer complaints, I downloaded a manual at £1.49 and now I see that they are about to charge me for a full subscription. I have messaged them twice to see if they will r... Ver mais
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I am so sorry that I did not check out this ‘company’ on Trustpilot before trying to purchase a second manual for our washing machine. I think it would have saved me £74.70 in a subscription that due... Ver mais
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Muito mau
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No Manual Provided
They offered me a manual for a ceramic hob. When I paid the £1.49 charge and went to my account space (a) in several hours the manual was not provided (b) they don't offer manuals for home appliances. Most importantly, you have to catch that within 72 hours you will begin a £24.99 per month subscription unless cancelled (which I did). Companies like this fuel the cynicism associated with online subs
21 de agosto de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
Thank you for sharing your experience, and we’re genuinely sorry that the manual you were looking for wasn’t delivered as expected.
While we do offer a wide range of manuals, including many for home appliances, it’s possible there was a mismatch or missing document in our database — and we absolutely understand your frustration. This is something we’re constantly working to improve.
As for the subscription: our service includes a 7-day free trial, which is clearly stated during checkout. We’re glad to hear that you were able to cancel in time, and we appreciate you taking the time to flag your concerns.
If you’d still like to receive the manual or request a refund for the initial charge, please reach out to us at support@secondmanual.com
or by phone at +44 208 0681 598 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.). Our team is here to help.
Thank you again for your feedback — it helps us improve.
Best regards,
The SecondManual Support Team
DO NOT GO NEAR THIS COMPANY
UPDATE:As requested by them in the message below I contacted them. They stated that I have cancelled my premium membership so they won't help me.
DO NOT USE THESE GUYS! They have no souls and are as corrupt as they come!!
My husband downloaded a manual for £1.
He didn't realise there was a monthly charge...£24.90 going out of his current account for a year (he was unable to log into his online banking account. He is a pensioner and had misplaced his password)
This company states it was clear that this would happen..
Good to see how many bad ratings this company has received.
21 de agosto de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
We’re truly sorry to hear about your husband’s experience, and we completely understand how frustrating this must be — especially when it affects someone who may not have had easy access to their banking account.
Our service includes a 7-day free trial, clearly outlined during the order process and in the confirmation email. After this period, a monthly subscription begins unless cancelled. That said, we understand that this can be easily missed, especially for users who are not familiar with online services.
We certainly don’t want anyone to feel misled or taken advantage of. Please contact us at support@secondmanual.com
or by phone at +44 208 0681 598 (Monday to Saturday, 8 a.m. to 8 p.m.) — we’ll do our best to review the account and arrange a refund if applicable.
Thank you again for your feedback. We take it seriously and are committed to improving the experience for all users.
Warm regards,
The SecondManual Support Team
Fraud
Fraudulantly taking £24.90 from account on monthly basis for a single purchase of £1.29.
2 de julho de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
Thank you for your message — we're genuinely sorry for the confusion and concern caused.
Our service includes a 7-day free trial, clearly stated during the order process. After this trial, a monthly subscription of £24.90 begins if not cancelled. This allows users to access unlimited manuals and support services. However, we understand this may not have been fully clear at the time of purchase.
If you only intended to make a one-time purchase, we would be happy to assist you and process a refund where appropriate.
Please contact us directly at support@secondmanual.com
or call +44 208 0681 598, Monday to Saturday, 8 a.m. to 8 p.m. Our team is here to help and resolve this quickly.
Kind regards,
The SecondManual Support Team
SCAM
SCAM. didn’t receive the manual and they tried to take more money from my account !!! DO NOT SPEND MONEY HERE
21 de agosto de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
We’re very sorry to hear about your experience.
Please rest assured: we are not a scam, and our goal is to provide quick and easy access to digital manuals. If you didn’t receive your manual, there may have been a technical issue — which we would be happy to resolve immediately.
As for the additional charge, our service includes a 7-day free trial, after which a subscription begins unless cancelled. This is clearly stated during the order process and in the confirmation email. That said, we understand it can sometimes be overlooked.
Please contact us at support@secondmanual.com
or by phone at +44 208 0681 598 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.), and we’ll make sure everything is sorted quickly, including any refund if applicable.
We appreciate your feedback and are here to help.
Best regards,
The SecondManual Support Team
There was no manual there.
There was no manual there.
Given all the negative reviews there were only 2 places online which I could find who claimed to have a manual for the machine I had bought second-hand. This was the cheaper option so I thought I would risk the £1.49 but there was no manual there and I was presented with a 25,000+ list to scroll through which appeared to be in no particular order and a very limited search facility of category - which did not have an option for my subject matter, only cameras, watches, and computer things, etc - around 8-10 options, and so I didn't even get to the second box which was for Brand name. I had been sent an email with a password code but I couldn't find anywhere to put the details in on the website. I am not happy and I am sick to death of untrustworthy people infiltrating decent society and spoiling life for other people and causing us to have to spend our life in fear of being ripped-off. Of course it is obvious from the website, so my gamble simply confirmed what was obvious.
17 de agosto de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
We’re very sorry to hear about your experience and truly understand your frustration. 🙏
Our platform gives access to a wide catalogue of manuals — however, we understand that the search and navigation may not have been clear or helpful in your case, especially if your product category wasn’t listed. We're currently working on improving both the search functionality and manual organization to make it easier to find what you're looking for.
You should have received an email with a login code to access your download area — if this was not clearly indicated or did not work, we sincerely apologise.
We’d really like to help resolve this. Please contact us directly at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.), and we’ll personally assist you in locating your manual or issue a refund if needed.
Thank you for your feedback — it helps us improve our service for everyone.
Best regards,
The SecondManual Team
Do not use this company
I ordered an instruction manual and got generic set of safety recommendations, useless. Also found that I had not purchased a one off but taken a subscription at an exorbitant price. This stinks of a scam, do not use this service
9 de agosto de 2025
Opinião espontânea
Resposta da Secondmanual
We’re truly sorry to hear that the manual you received did not meet your expectations, and we understand your frustration regarding the subscription.
Our service includes a trial period to allow users to explore what we offer before any full subscription is activated. We never intend to mislead, and we aim to be transparent throughout the process.
We’d appreciate the opportunity to review your case and assist you. Please reach out to our support team at +44 208 0681 598 (Monday to Saturday, 8:00–20:00) or by email at support@secondmanual.com so we can help find a solution.
Thank you for your feedback,
Caution be warned!!
I have already left a damming review for this stealth company that use stealth online tactics to trap innocent customers into a subscription they never realise was going to happen.
11 de novembro de 2024
Opinião espontânea
Resposta da Secondmanual
We’re sorry to hear about your experience and truly understand your frustration. Our goal is never to mislead, and we strive to be as transparent as possible — including offering a trial period so users can test the service before any subscription begins.
We take feedback like yours seriously and would be happy to review your case in detail. Please don’t hesitate to contact our support team at +44 208 0681 598 (Monday to Saturday, 8:00–20:00) or via email at support@secondmanual.com.
We appreciate you bringing this to our attention.
This is additional information on my…
This is additional information on my experience with SecondManual.
November 11th 2024 I required a manual for one missing I believe it was for a watch.
So I logged on to the internet checking out various Webb sites. I selected one that believed would be ok found the manual priced at £1.49 I thought was a fair price there’s was no fancy design Webb site and and as far as I was aware NO information regarding that after 3 days if I didn’t request I would be charged £24.90 a month, this charge was NOT clearly stated at the time I ordered the Manual. I NEVER RECEIVED an email confirmation of this charge and 3 Days later SECONDMANUAL charge my credit card £24.90 (this 3 days limit to cancel is illegal in the UK it’s 14 days).
It was until May 2025 that in checking my credit card statement I noticed this charge had been going on. I NEVER needed another manual so why would anyone agree to this charge, they have your card details and the 3 day limit is a scam to take an advantage of a person’s vulnerability online an exorbitant amount too. I have never had the reason to ever use their services.
7 months they have stolen money from me.
I am at the moment in dispute with my credit card company over this charge on how they conduct their online service.
Reading the reviews on Trustpilot there are 292 reviews all 1 star all complaining a similar charge so it’s not just me just one person but 292 there has to be a problem with SECONDMANUAL the way they are operating.
27 de maio de 2025
Opinião espontânea
Resposta da Secondmanual
Dear Brian Hogan,
We are genuinely sorry to read about your experience and the frustration it has caused. Please allow us to clarify a few points regarding our service, while fully acknowledging your concerns.
When placing an order for a manual on our website, customers are granted a 3-day trial period, during which they can download additional manuals without any limit. If the subscription is not canceled within this period, it converts into a monthly plan of £24.90, as stated in the terms and conditions during checkout.
That said, we absolutely understand that this model may not be intuitive for everyone, especially if the communication during purchase wasn’t clear enough or if the confirmation email wasn’t received. We are currently reviewing our onboarding process to ensure the terms are even more transparent and that no customer feels misled.
Please know that we never intend to charge anyone for a service they don’t use or value. We encourage you to contact us directly at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8am to 8pm) so we can review your case and see how we can assist you further — including a potential refund where appropriate.
We take feedback like yours very seriously and are committed to improving the experience for all our users.
Kind regards,
The SecondManual Team
Underhand extraction of subscription payments
I thought I had placed a one-off order and like many others who have written reviews here found myself caught up after only four days in a monthly subscription of over £24 - a ridiculous amount for ordering replacement manuals only now and then. It is very underhand
6 de agosto de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding your subscription.
Our service offers a trial period during which users can try the manuals at a minimal cost before any subscription begins. If the subscription is not cancelled within this trial, it automatically renews at the standard monthly rate.
We understand that this might be frustrating if it wasn’t clear from the start, and we strive to make all terms as transparent as possible.
Please feel free to reach out to our support team at support@secondmanual.com or call us at +44 208 0681 598 between 8:00 and 20:00 from Monday to Saturday. We’d be happy to assist you with cancelling the subscription or finding a solution that works for you.
We appreciate your feedback and are committed to improving our communication and service.
Best regards,
The SecondManual.com Team
Avoid like the plague, a bunch of con artists
I ordered a manual for a Samsung freezer as we had a water leak and thought I could fix it myself. I had to chase them to get the manual and when I got it it was next to useless so I called in a repairman - I should have done that earlier. Like everybody else, I was shocked to discover I was being charged the £24.90 per month - absolutely disgusting practice
24 de abril de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
We’re sorry to hear that your experience did not meet your expectations.
Our service includes a free trial period designed to let users test the manual and full access without any initial commitment. At the end of this period, the monthly subscription automatically starts unless cancelled beforehand, as clearly explained during sign-up.
We understand this may cause confusion, and we take your feedback seriously to improve the clarity of our information.
Please contact our customer service at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8 a.m. to 8 p.m.) so we can review your case and assist you accordingly.
Kind regards,
The SecondManual Team
Read the terms and conditions. Avoid being scammed.
Like many other customers I ordered a manual for my sewing machine at a cost of £1.49. I did receive the correct manual. Then my credit card was charged with a monthly subscription of £24.90. I definitely did not agree to this but as another customer said it was included in their terms and conditions. I would say this is a scam. With a lot of websites you have to tick the T & C box in order to proceed. Signing up for a subscription should not be part of the terms and conditions. This should be a separate section on the website.
1 de agosto de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you had an unexpected experience with the subscription.
We fully understand your frustration. However, we would like to clarify that when signing up on our website, a 7-day free trial period is offered before the monthly subscription fee is charged. This information is clearly outlined in our terms and conditions, and we make every effort to be transparent about the details of our service.
We highly encourage you to get in touch with our support team at support@secondmanual.com or by phone at +44 208 0681 598. Our team is available from 8 AM to 8 PM, Monday through Saturday, to assist you further and, if necessary, help you cancel the subscription.
We are committed to ensuring every customer has a positive experience with us, and we strive to resolve any concerns. We appreciate your feedback, as it helps us improve our service.
Best regards,
The SecondManual Team
I ordered Zand paid for one manual
I ordered Zand paid for one manual. Then I found out that they have charged me over £24 a month(for 2 mths) for a subscription I did not order.
When I rang they were unconcerned.
Terrible company, do not get caught out like me.
26 de junho de 2025
Opinião espontânea
Resposta da Secondmanual
Dear customer,
We’re truly sorry to hear about your disappointment and your unexpected subscription charges.
Please note that our service can be tested before making any commitment. Everything is clearly outlined during the order process, including the terms of the trial and subscription. That said, we understand that this may not have been clear enough in your case, and we sincerely apologize for the inconvenience.
If you haven't already, we invite you to contact our support team directly so we can review your situation and find a suitable solution together. We're here to help.
📧 Email: support@secondmanual.com
📞 Phone: +44 208 0681 598
🕗 Availability: Monday to Saturday, from 8 a.m. to 8 p.m.
Very best regards,
The Secondmanual Team
Be careful with stealth subscription
A 1.49 manual.... perfect.
2 days later, a non returnable 24.99 subscription charged.
Secondmanual have informed me that this is monthly for 3 years, I have now cancelled.
PLEASE BE AWARE AND DO NOT ACCEPT T's & C's as this unscrupulous ploy is attached to that agreement.
24 de julho de 2025
Opinião espontânea
Resposta da Secondmanual
Hello Jayne Couzens,
Thank you for sharing your feedback. We are genuinely sorry to hear about your frustration regarding the subscription charges. We fully understand how disappointing it can be when unexpected charges appear.
We want to clarify that the subscription, as well as the terms and conditions, are clearly explained during the sign-up process. We always strive for full transparency, but we acknowledge that sometimes the way this information is presented might not be as clear as it should be. We apologize for any confusion or inconvenience this has caused you.
We’re glad to hear that you’ve already cancelled the subscription. If you have any further concerns or need assistance with a refund or clarifications regarding your account, please don’t hesitate to contact us directly. We’re available at +44 208 0681 598 (Monday to Saturday, from 8:00 AM to 8:00 PM) or by email at support@secondmanual.com.
We truly appreciate your feedback and will take it into account as we work to improve our service and ensure better clarity moving forward.
Best regards,
The SecondManual Team
Avoid secondmanual. Untrustworthy and suspicious.
They claimed they had the manual I was searching for. In good faith I paid the £1.49 and the manual that downloaded was NOT the manual. It was a completely different kind of product. I was misled obviously to trap me. Then on the confirmation of payment email it was stated that if I did not unsubscribe in 72 hours they would start charging me £24.09 per month. That was not stated when I merely paid the £1.49! What sort of company is it that claims to have the manual you search for, charges for it and then sends a completely different manual that bears no resemblance to the one offered? And on top of that underhandedly charges £24.09 per month thereafter. If you do not unsubscribe. Nowhere was this stated beforehand!. How I can trust their honouring the unsubscribe and further passing on my details to others? Totally untrustworthy company bordering on a scam. Avoid at all costs. Not worth any stars. In fact minus stars!!
21 de julho de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
Thank you for sharing your experience. We sincerely regret the confusion and frustration caused by the mismatch between the manual you expected and the one you received. Our goal is to provide accurate and helpful products, and we apologize if this was not your case.
Regarding the subscription, we clearly state the terms including the 72-hour cancellation period in our conditions, but we understand this can sometimes be overlooked and we are sorry if it was not sufficiently clear.
Please contact our support team directly at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8 a.m. to 8 p.m.). We want to review your situation personally, ensure your subscription is canceled if you wish, and assist you in resolving this issue.
Thank you for your patience and understanding.
Very good day,
The Secondmanual Team
Second Manual
I also fell in to they conning trap brought what I thought was a Manual for £1.49 in April and then thought no more about it, I then failed to notice their monthly deductions of £24.90 for the last 5 months (I know my own thought for not checking account) I then cancelled to payment on the 18th of this month once I noticed and received an email saying Thanks for cancelling your subscription (the subscription I knew nothing about) I then phoned the company on the 19th to be told I had signed up for the subscription and couldn't have my money back, I tried arguing with them and was told they would cancel July payment, but they still took the payment which my bank are now disputing but there is little chance I will get my other payments back! I am now going to try other ways to get it back, I have already contacted BBC Watchdog and will endeavour to contact as many TV consumer programmes and social platforms as I can to try and expose this company underhanded methods! PLEASE DON'T USE THIS SITE!
18 de julho de 2025
Opinião espontânea
Resposta da Secondmanual
Hello Julie Mitchell,
We understand your frustration and are truly sorry for the inconvenience you’ve experienced. At Secondmanual, we strive for transparency and provide a trial period so customers can test our services before any subscription starts. We regret if this was not clear.
Please don’t hesitate to reach out directly to our support team at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8 a.m. to 8 p.m.) so we can review your case personally and help you as best as possible.
Very good day,
The Secondmanual Team
£1.49 was paid for a washing machine…
£1.49 was paid for a washing machine manual to be printed out over the internet, it was paid for by credit card.
We went travelling for 3 months and as we had not used the card since we had left the UK we did not check our statement on the monthly bases as we would normally do.
On our return we discovered we had been charged £24.90 for a further 4 months, an extra £99.60 over the original price.
This company is a scam.
15 de dezembro de 2024
Opinião espontânea
Resposta da Secondmanual
Hello Janet Pritchard,
We’re sorry to learn about your situation and understand your disappointment. Please be aware that Secondmanual provides a trial period to allow users to test the service before any subscription commitment.
To clarify your case and find the best solution, we invite you to contact our customer support team at support@secondmanual.com or by phone at +44 208 0681 598, Monday to Saturday from 8 a.m. to 8 p.m.
Very good day,
The Secondmanual Team
I fell into the trap like everyone…
I fell into the trap like everyone else! I got an email (I expect we all got that same one) which claimed the charging process was clear but obviously it was not. I have been cheated out of £48 and I will try and expose the company and get my money back.
13 de julho de 2025
Opinião espontânea
Resposta da Secondmanual
Hello Bill Thomas,
We’re sorry to hear about your experience and understand your frustration. Please note that Secondmanual offers a trial period so you can test the service before any commitment. We encourage all users to carefully read the terms and conditions during the sign-up process.
To assist you further and address your concerns, please contact our customer support team at support@secondmanual.com or by phone at +44 208 0681 598, available Monday to Saturday from 8 a.m. to 8 p.m.
Very good day,
The Secondmanual Team
The same as the other reviewers
The same as the other reviewers, bought a manual for £1.49 and then noticed £24.90 taken from account. Immediately contacted my bank and cancelled card, then sent very strong email demanding my money back and when that didn't work phoned them and threatened them with legal action if they did not refund my money.
I also suggested in the strongest terms that they updated their website to show in VERY LARGE LETTERS that the £1.40 was for a trial run and if we didn't tick a certain box more money would be taken.
Incidentally, I didn't receive the booklet, rang up to complain and then they sent me a booklet that I could have gotten online for free!
Do not tolerate their behaviour. Tell them you will contact CAB and the Consumer Protection People and anyone else you can think of.
Happy days!
5 de julho de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
We’re truly sorry to hear about your experience and understand your frustration.
Our service offers a trial period before any subscription begins, allowing users to test the platform freely. We regret if this was not clearly communicated during your purchase and appreciate your feedback, which helps us improve the clarity of our website.
We apologize for the inconvenience caused and remain committed to assisting you. Please contact us at support@secondmanual.com or by phone at +44 20 80 68 15 98 (Monday to Saturday, 8 a.m. to 8 p.m.) so we can review your case and find a suitable solution.
Best regards,
The SecondManual Team
Company is a complete con
Company is a complete con. They got me TWICE for £24.90 which has been coming out of my account. I have no memory of ever being in touch with them so no idea how this happened. They are bad people - avoid at all costs!
1 de julho de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
We’re very sorry to hear about your situation and understand how upsetting this must be.
Please know that our service includes a trial period before any subscription is activated, allowing users to try the platform before committing. We would like to help clarify and resolve this issue with you.
Please contact us directly at support@secondmanual.com or by phone at +44 20 80 68 15 98 (Monday to Saturday, 8 a.m. to 8 p.m.). We are here to assist you.
Best regards,
The SecondManual Team
DON'T use SECOND Manual
Same as the others. Charged £1.49 and then noticed a £24.90 charge a few days later. What a scam! I called for help with one appliance issue. Why would I agree to a subscription for a one time use ?! DO NOT USE THEM. (I immediately cancelled this "subscription" on their site.)
29 de junho de 2025
Opinião espontânea
Resposta da Secondmanual
Hello,
We’re sorry to hear about your experience and understand your concerns.
Please note that our service includes a trial period before any subscription begins, designed to let users explore the platform risk-free. We’re sorry if this was not clear at the time of your purchase.
Thank you for cancelling your subscription promptly. If you need any further assistance or have questions, please don’t hesitate to contact us at support@secondmanual.com or by phone at +44 20 80 68 15 98 (Monday to Saturday, 8 a.m. to 8 p.m.).
Best regards,
The SecondManual Team
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