Secret Bottle Shop Opiniões 

Resposta da Secret Bottle Shop

13/07/2026

Thanks so much for the review! We are pleased to see you were able to take advantage of our 15% discount on 12 or more bottles and free shipping on orders over £150. We hope you enjoy the Malbec.

Resposta da Secret Bottle Shop

13/07/2026

Thanks so much for your great review. We know how important it is for your order to arrive in perfect condition so we take real care to ensure our packaging is super protective while also being 100% recyclable

Resposta da Secret Bottle Shop

10/07/2026

Thank you so much for taking the time to leave such a thoughtful review.

We're delighted that your first experience shopping with Secret Bottle Shop exceeded your expectations. We believe great customer service goes beyond simply dispatching an order, so we're pleased Benjamin could help arrange a delivery day that suited you and keep you updated throughout the process.

It's also wonderful to hear that your bottle arrived safely and that the care we put into our packaging and attention to detail made a difference. Whether it's a single bottle, a personalised gift, or a rare find, we want every order to arrive in perfect condition and with complete peace of mind.

Thank you for your recommendation and for saving our website. We truly appreciate your support and look forward to helping you discover more fantastic wines and spirits in the future.

Resposta da Secret Bottle Shop

10/07/2026

Thank you for your fantastic review.

We're so pleased you enjoyed your first visit to Secret Bottle Shop. Alongside well-known favourites, we love introducing customers to exciting wines and spirits from smaller producers and lesser-known brands that offer exceptional quality and value.

It's great to hear you found the website easy to use and our pricing competitive. We work hard to make discovering something new as simple as possible, whether you're looking for an everyday bottle or something a little more special.

Thank you for choosing us, and we look forward to welcoming you back again soon.

Resposta da Secret Bottle Shop

7/07/2026

We're especially pleased to hear that your first experience with us was such a positive one. From placing your order through to prompt delivery, we aim to make every step of the process as smooth and reliable as possible, particularly when customers are trusting us with an important gift.

Resposta da Secret Bottle Shop

7/07/2026

Thank you so much for taking the time to leave such a wonderful review.

We're delighted to hear that your personalised gift arrived exactly as you had hoped. We know how important it is to have complete confidence when ordering a personalised item, especially when it's for a special occasion, so we're pleased our team could reassure you before placing your order and ensure it arrived on time.

Providing accurate product information, friendly customer service, careful personalisation, and reliable delivery are all things we work hard to achieve, so it's fantastic to know we delivered the experience you were looking for.

Thank you again for your recommendation and kind words. We truly appreciate your support and look forward to helping you find the perfect gift or bottle again in the future.

Resposta da Secret Bottle Shop

7/07/2026

Thanks so much for your continued support, return customers mean a great deal to us!

Resposta da Secret Bottle Shop

7/07/2026

We are so happy to hear you were happy with our prompt delivery service, we aim to get all parcels to customers, even engraved bottles within 48 hours. We hope the recipient enjoys!

Resposta da Secret Bottle Shop

1/07/2026

We know how important it is for your orders to arrive in pristine condition, that's we focus on providing the best - 100% recycled - protective packaging. We hope you enjoy your order

Resposta da Secret Bottle Shop

1/07/2026

Thanks so much for the 5 star review! We are proud to say that most of our parcels are delivered within 48 hours

Resposta da Secret Bottle Shop

29/06/2026

We try our best to source exceptional wines and spirits and affordable prices delivered directly to your door as quickly as possible so thanks so much for your review.

Resposta da Secret Bottle Shop

29/06/2026

We hope you enjoy the Bourbon! We know how important it is for our bottles to arrive safe and secure to we are happy to hear your order arrived well packaged!

Resposta da Secret Bottle Shop

22/06/2026

Thank you for your 5 star review on our shipping times. We know how important this is, especially during peak gifting occasions so we are happy to hear your parcel arrived safely and on time.

Resposta da Secret Bottle Shop

22/06/2026

Great to hear you were happy with our prompt delivery of your order, we aim to have all orders processed and delivered within 48 hours

Resposta da Secret Bottle Shop

22/06/2026

We are constantly trying and sourcing new wines & spirits (it's a hard job but someone has to do it)

Resposta da Secret Bottle Shop

11/06/2026

So glad to hear you were happy with our service! We know how important it is to give clear, accurate communication throughout. We are also glad to hear you are happy with our speedy service! Most of our parcels are sent out of a full tracked, fully insured, next working day service.

Resposta da Secret Bottle Shop

9/06/2026

Great to hear you were happy with our prompt delivery of your order, we aim to have all orders processed and delivered within 48 hours

Resposta da Secret Bottle Shop

6/06/2026

Thanks so much for your review and returning custom! It's great to hear you were happy with our service you've chosen to return again. So happy to hear your parcel arrived the next day and well packaged. Our engraving service is such a great way to add a little extra to any bottle! Thanks again for the 5 star review.

Resposta da Secret Bottle Shop

3/06/2026

Thanks so much for the review! Glad to hear that your order arrived with the allocated time. We try our best to ensure our parcels arrive on time with as much detail from our couriers. Most of our wine and spirit orders arrive within 48 hours. Thanks again!

Resposta da Secret Bottle Shop

Actualizada a 2/06/2026

Hi there,
Thank you for your order and for taking the time to leave your feedback.
I'm sorry to hear that your experience did not meet expectations. We understand how frustrating any delivery issue can be, particularly when an order is needed for a specific event.

Having reviewed your order, I can see that it was dispatched, the same day of ordering on the 28th and was delivered on the 30th at 11:38am. The totally delivery time from ordering to delivery being under 48hours.

Unfortunately, courier delays and service issues can occasionally occur despite our best efforts, and we appreciate how disappointing this can be when timing is important.

We were also concerned to read that you had not received a response to your messages you sent. After reviewing our records, we have been unable to locate the emails referenced in your review.

However, when you contacted us via live chat this evening, a member of our team responded promptly, apologised for the inconvenience, and arranged a full refund of your delivery charge.

We also offered a full refund upon return of the bottle, as it was no longer required.

As a small independent retailer, we genuinely care about our customers and always aim to resolve any issues quickly and fairly when things don't go to plan. We're sorry this order did not meet your expectations and appreciate the opportunity to address your concerns.