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Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

2 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

excellent interface and response

I have found their user interface superior to others. One can easily see a list or map. When using the map I can see the shop and select for more details. Before signing up for the shop - details are listed what is required. No 'sign up' than cancel after to see what is is required. The time for the shop is drive, the shop AND how long the survey will take so we need to know how long the survey will take.
You are penalized if you cancel. You lose shop points (status) and new shoppers will be terminated if they cancel when new.
They pay timely and direct to bank which is nice.
As I new shopper I did need to wait for a check mailed to me the first time.
They have an amazing phone/email interface and respond in a timely manner. They don't always answer right away but often. I find their staff are amazing real and helpful team members.
How long it takes to approve a shop for payment varies from 2-7 days. I have some write up issues and they sent it back and told me what I needed to correct.
So far I've been paid for all my shops.
Many shops require a purchase with no reimbursement - I tend to avoid these. I had a shop that said that it would reimburse up to 5 and when I got to the shop, I learned there was nothing less than 12 - that was frustrating, but I know not to do that shop again!
Pay is low on the majority. Most restaurant shops require more food than sometimes can be fit in with reimbursement, and does NOT include the tip. There is no added payment for all the work. So I make sure I am getting a meal worth the time.
Since I love their interface so much, I am bummed that they don't have more shops I can do in my area. I look at other shop sites and see interfaces not up to secretshopper par.
I saw the review on the dental shop, I did not do the shop as I saw a high risk of missing something and not being paid. Doing shops where we pay is concerning.
I did have a shop, and when I got home I saw my receipt was marked incorrectly for the required shop -but I did as i was required - I had to call the shop and ask about my receipt but I was able to prove I followed all the instructions and ended up being paid - but it was nerve wracking.

10 de abril de 2025
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Resposta da Secretshopper

Thank you for taking the time to share such a thorough and thoughtful review. We truly appreciate your feedback! We're thrilled to hear that you find our user interface intuitive and helpful. It's also wonderful to know our direct deposit payment method and responsive support team have met your expectations. We'll be sure to pass your kind words along to them! We completely understand your concerns about shops that require purchases without full reimbursement, as well as the occasional mismatches between shop expectations and real-world availability. We are actively working with our clients to make offer details as transparent and realistic as possible. As for your point about the limited number of shops in your area, we hear you and we’re always striving to grow and bring more diverse opportunities to shoppers across different regions. Thanks again for your honest and balanced insights. Shoppers like you help us improve every day, and we’re grateful to have you in the Secret Shopper® community!

Classificada 1 em 5 estrelas

Scam

They have a scam going with Nuvia Dental Implant Center.

Secretshopper.com claims you will get paid by doing the following:

Pose as someone needing dental service and get a huge flat payment. No missing teeth required! Follow the provided scenario, stating that you are missing 5 or more teeth (even if you're not), have a 740+ credit score, and are experiencing confidence issues/difficulty eating.

Make a refundable $89 deposit to schedule the appointment, understanding that it will be refunded at the end of your visit.

Visit for a dental scan on your appointment date at the provided time. You will be evaluating level of service through the visit.
Familiarize yourself with the briefing and the shop form to ensure all specific observations are made.
Make sure to capture the name of everyone you interact with during your visit.
Take a picture of the exterior of the building after your visit, which will be uploaded along with a copy of the receipt showing the deposit was returned to your account.

The whole thing is shady because Nuvia Dental Implant Center is going to know you're not missing 5 or more teeth when you go for the screening. How do you explain why you told them that you're missing teeth when you're not?

I sent a message to secretshopper.com asking them the following question:

If I am posing as someone needing dental service and no missing teeth are required, how do I explain that I am not missing 5 or more teeth during the scheduled dental scan?

This was secretshopper.com's response:

If you are asked why you do not have missing teeth as noted on the initial intake form, you can just say you thought you had missing teeth/were previously told you had missing teeth and must have been mistaken.

Someone is not going to think they have 5 or more missing teeth and are mistaken. I bet Nuvia will not refund the $89 deposit since you lied to them to be seen. I wonder what percentage of the $89 secretshopper.com gets?

Total scam. Avoid secretshopper.com and Nuvia Dental Implant Center!

4 de outubro de 2024
Opinião espontânea

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