comGateway Opiniões 327

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The assistant always helpful to check all my packages, and go extra mile to resolve it if any issues occur.... 2 thumbs up!

A empresa respondeu

Classificada 5 em 5 estrelas

It was a great experience. I faced a little issue with some loss items during the shipping transfer and a staff from Comgateway name Nicole, walked me through the whole process on claims. She was very... Ver mais

Classificada 5 em 5 estrelas

I have been using the services of Comgateway for 15 years. When they had some issues a few years ago, I tried another company as an option. However, when Comgateway addressed these issues, I gave them... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been their customer for more than 8 years. Kimberly and other customer services team members of comGateway have been very useful. It is not the first time I seek their assistances such as missi... Ver mais

Informações sobre a empresa

  1. Encaminhamento de frete

Escrito pela empresa

Shop from your favorite US online stores with your very own US address and ship your purchases worldwide with comGateway. Let our services provide you with the best online shopping and international shipping experience you'll ever have. From fast and reliable door-to-door shipping and shipment tracking to our OneBox package weight reduction service and excellent customer service, we offer our customers nothing but the best.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

327 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Great Service overall

Great Service overall, 1 star short due to package ripped open.

3 de abril de 2020
Opinião espontânea
logótipo da comGateway

Resposta da comGateway

Sorry for that hiccup Anthony. It is possible that your package was opened during customs clearance. Rest assured that we always ensure packages are securely packed prior to international delivery. We'll forward your feedback to our shipping team and courier partners. Enjoy your purchases!

Classificada 5 em 5 estrelas

It is not easy... but once done, the goods arrive fast

The whole process is not simple but once you do it it becomes clear. and easy. The language and terms used are specific to the shipping goods so it takes a while to get familiar. The website UI is not the best. But once you select the item and agree to ship and pay, the goods arrived really fast well (re) packed and in good condition.

3 de abril de 2020
Opinião espontânea
logótipo da comGateway

Resposta da comGateway

Thank you for sharing your experience Ramesh. Send us an email on how you think we can improve further and we'll ensure it'll reach the appropriate department. Cheers!

Classificada 5 em 5 estrelas

Awesome customer service!

This is my first time using their service. I am quite surprised on their efficiency in delivering my parcel especially their great customer service. Even when Malaysia is under Restriction Movement Order, they still help me in the best way they can.

Thumbs up to them and please do not hesitate to use their service.

One minor things that they may can consider to improve would be their address registration where there are limitation in the number of character that we can use. Other than that, all was great!

24 de março de 2020
Opinião espontânea
logótipo da comGateway

Resposta da comGateway

Despite the Global Health Concern and delivery constraints, comGateway is still "business as usual." We have also noted the character limit in the delivery address and have forwarded it to our team. Thank you again for your feedback and stay safe!

Classificada 1 em 5 estrelas

Not the first time

bought a monitor, paid $200 for shipping and insurance through comgateway, poor handling, monitor broken. They deny responsibility and instead blame on manufacturing defects. Im speechless! after a few more emails, they shift the blame to DHL and local Customs, they cant do anything. what is the point of paying insurance when they deny its their responsibilities. now I need an official letter from them so that I can take DHL and local Customs to court.... Comgateway will be my witness.... Crating? it cost another $200.... who would spend another $200? whoever comes up with that idea can get a new job. just buy from Amazon.. cheaper shipping

18 de março de 2020
Opinião espontânea
logótipo da comGateway

Resposta da comGateway

We're sorry to learn what happened to your package Benjamin. Please note that we offer crating and other safety material add-ons for your packages. Rest assured that insurance can be claimed in most scenarios. Nonetheless, we have coordinated with our support team to see the best resolution possible for your case.

Classificada 5 em 5 estrelas

My Best Hub

Good experience with using as our Hub agent
Fast respond & fast update for any question
Always choosing & support, i have every week shipment, until now almost 5 years experience

18 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

It was a great experience!

It was a great experience. I faced a little issue with some loss items during the shipping transfer and a staff from Comgateway name Nicole, walked me through the whole process on claims. She was very patient and understanding. Comgateway is really and highly trustworthy in terms of customer care and handling of goods. I wish you guys continued success!

11 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great rates

Great rates, quick shipping. Absolutely love the convenience and the options for shopping in the US.

11 de fevereiro de 2020
Opinião espontânea

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