I'm beyond disappointed, frustrated, and angry with Bags. The idea is great but the execution is terrible. Here is my story. I met with a Bags salesperson in a Zoom where he told me th... Ver mais
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Leia as opiniões dos outros
I would say it’s better prop firms than those other you-tubers prop firm like Lambo Raul and Mambafx . Because I’ve tried 2-3 times on their prop firm and it scams the crap out of me with the %30 rule... Ver mais
SECURE THE BAG is a legit Prop Firm! I passed both $100K Challenges successfully on the first try at 18 years old and now I am going to receive my first payout tomorrow. I thank Swaggy C for introduci... Ver mais
I bought a challenge but couldn't login to MT5 because the correct server didn't pop up for the broker's demo account by default. I didn't realize you have to select the server and change it ma... Ver mais
Informações sobre a empresa
Sobre Secure The Bag
Escrito pela empresa
Informações de contacto
Estados Unidos da América
- support@securethebag.com
- securethebag.com
4,1
Bom
536 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good service
31 de julho de 2023
Resposta da Secure The Bag
We’re humbled by your positive review! Our team works hard to provide top-notch services, and we’re thrilled to see that reflected in your experience. Thank you!
-Secure The Bag Support Team
I've had a really good experience thus…
I've had a really good experience thus far. The only thing that I didn't like was after passing phase 2, they sent out an email with the log in information for my funded account and all the way at the bottom was the instructions for me to submit my ID for verification. I was not sent the link for me to verify myself until after I reached out. I feel as though this part should have been communicated better because had I not gone back and reread the email, I would've been sitting waiting for it to be sent to me. Overall though, my experience was great. I reached out via email for help and Howard, Fin, Hasnain and Frankline were REALLY helpful. My emails were answered in a timely fashion and I was able to get verified. Excited to start trading. Will be leaving another review about the payout process. Very pleased customer.
4 de agosto de 2023
Purchased a 10k challenge on the 25th…
Purchased a 10k challenge on the 25th of July with my hard earned cash. For some reason Order #14577 was cancelled and the funds were suppose to be reversed back to my credit card but that didn't happen. STB cannot assist in retrieving the funds and the bank cannot assist either... I'm stuck :(
2 de agosto de 2023
Resposta da Secure The Bag
Dear League of Fine Gentleman,
We sincerely apologize for the inconvenience you have experienced with Order #14577. We understand how concerning this situation may be for you, and we want to assure you that we are here to support you.
Rest assured, the order is, in fact, cancelled, and the funds never reached our prop firm. Any temporary holds on the funds are typically done by your bank, and there should be no reason that hold doesn't fall off. It might be helpful to speak with a supervisor at your bank or a representative who specializes in these types of transactions to expedite the resolution.
We value your trust in Secure the Bag, and we want to make this right for you. Please keep us up to date on this issue, and feel free to reach out to our support team directly at support@securethebag.com if you have any further questions or need additional assistance.
Again, we apologize for this situation and thank you for bringing it to our attention. We look forward to resolving this matter as quickly as possible.
Sincerely,
Secure The Bag Support Team
The professionalism that exists in the…
The professionalism that exists in the Customer Service will pave a way for a great future for this firm.
1 de agosto de 2023
Resposta da Secure The Bag
Your support means a lot to us! We're thrilled to hear that you had a fantastic experience with our firm. Looking forward to serving you again soon.
-Secure The Bag Support Team
It really made me stick to my trading…
It really made me stick to my trading plan and focus on the psychology more . There’s a set goal so no need to make more just accomplish the goal !
26 de julho de 2023
Resposta da Secure The Bag
Thanks for the five stars! We value your opinion and are thrilled to know you enjoyed our services. We strive to continue delivering the best possible experience.
-Secure The Bag Support Team
The dashboard is very user friendly...I…
The dashboard is very user friendly...I love the way the site is setup
31 de julho de 2023
Resposta da Secure The Bag
Your review has brightened our day! It's a pleasure to know that our services met your needs. Thank you for choosing our firm, and we hope to assist you again soon.
-Secure The Bag Support Team
I have always experienced great service.
31 de julho de 2023
Resposta da Secure The Bag
We can't thank you enough for your positive feedback! It’s wonderful to know that you're satisfied with our services. We’re here whenever you need us!
-Secure The Bag Support Team
Unfinished business
I like Secure the Bag overall but I did not enter into a position and my account failed. I was under the impression that my time did not start until my first trade was entered but maybe I was mistaken. I do intend on trying again with Secure the Bag.
31 de julho de 2023
Resposta da Secure The Bag
Dear Allen Bailey,
Thank you for taking the time to provide feedback on your experience with Secure the Bag. We appreciate your kind words and are glad to hear that you overall enjoyed our platform.
We also want to extend our sincerest apologies for any confusion or inconvenience you may have experienced. Our trading rules can sometimes be in great lengths and we understand how this might have led to misunderstandings. In our Challenge, the trading period indeed begins once a limit order is placed, even if it is later cancelled and does not execute. We apologize if this was not clear.
We are constantly striving to provide the best possible experience to our users and we value your feedback. It helps us identify areas where we can improve. We will make sure to clarify our rules and procedures more effectively in the future.
We appreciate your understanding and look forward to your continued participation in our trading platform. We're confident you will have a positive experience during your next Challenge.
Thank you once again for your feedback and your support of Secure the Bag.
Best regards,
Secure The Bag Support Team
Hello
Great company, always quick responses from staff, obviously the main man swaggy keep doing your thing.
I have never encountered any problem with these folks, one of if not the most greatest prop firm out there.
26 de julho de 2023
Resposta da Secure The Bag
Dear Ben Klu,
Thank you for your outstanding review! We're thrilled to hear about your positive experiences with our staff. Your kind words affirm the hard work we put into our services. Being considered one of the greatest prop firms is an honor we don't take lightly. We look forward to continuing to exceed your expectations. Thanks for choosing us!
Best regards,
Secure The Bag Support Team
So far a really good experience
So far a really good experience. Great customer service. Fairly easy challenge. Phase 1 I have to be a little more aggressive, which is a good test in itself to see just how strong your risk management and system work to their limit.
28 de julho de 2023
Resposta da Secure The Bag
Dear Robert Collis,
Thank you for sharing your five-star experience with us! We're pleased to hear that you've found our customer service to be exceptional and the challenge engaging. Your observations about the test of risk management and system work reflect the goals we aim to help our traders achieve. It's wonderful to see that the process is resonating with you, and we appreciate your positive feedback. We're here to support your continued success, so please don't hesitate to reach out if you need anything. Happy trading!
Best regards,
Secure The Bag Support Team
Fast & professional support team with…
Fast & professional support team with techs like Lasmon!
28 de julho de 2023
Resposta da Secure The Bag
Your endorsement means the world to us! We're committed to providing the best service, and we're delighted to hear that you enjoyed working with us. Thanks for sharing your experience!
-Secure The Bag Support Team
STB Challenge = Better Trader
This challenge has made me a better trader by enforcing risk management and proper use of psychology. How can I be so sure ? This was my 5th attempt! I was able to find a comfortable lot size and pass the challenge by focusing on a daily goal. The Daily loss and max loss value kept me from revenge trading and forced me to review every trade I took (It is important to understand your why!!! ). Thank you Swaggy and Team for the opportunity! I’m funded now! Let’s get it!
27 de julho de 2023
Resposta da Secure The Bag
Dear Ak Drake,
Congratulations on being funded, and thank you for your glowing five-star review! Your determination and resilience through five attempts are genuinely commendable, and we're thrilled to hear how our challenge has shaped your trading skills, particularly in risk management and psychological approach. It's inspiring to see that you were able to refine your strategy and achieve success. The entire team are excited about your journey, and we're here to support you every step of the way. Let's indeed get it! Happy trading!
Best regards,
Secure The Bag Support Team
I just purchased the $50k funding
I just purchased the $50k funding. I will be starting the challenge as soon as all accounts are set up. Looking forward to trying this out and hoping it’s legit. Will post further reviews if I make it to the funding stage. Would like to be transparent as possible as I believe swaggy seems legit. Updates to follow. Cheers
25 de julho de 2023
Resposta da Secure The Bag
Dear Kyle Winterfield,
Thank you for choosing our prop firm and for the five-star review! We appreciate your trust in our team, and we're excited to have you embark on this journey. Transparency is something we highly value, and we're looking forward to hearing about your experiences as you progress through the challenge. Our team is here to assist you with any questions or support you may need during the setup and throughout the challenge. Cheers, and best of luck as you work towards funding!
Best regards,
Secure The Bag Support Team
Very helpful thanks
24 de julho de 2023
Resposta da Secure The Bag
Your review warms our hearts! We're always here to support you, and we're grateful for your trust in our firm. Thanks for the five stars!
-Secure The Bag Support Team
prompt response
25 de julho de 2023
Resposta da Secure The Bag
We appreciate your positive feedback! It reinforces our dedication to providing top-quality services. Thanks for choosing us, and we hope to assist you again in the future.
-Secure The Bag Support Team
Service is great
Service is great ! When I had an issue with logging into my Live account , Howard , Peter and Bose were so helpful . I was so nervous I wouldn’t be able to get my issue fixed but they came through for me . So far I’m happy with my experience with STB . Thanks guys :)
23 de julho de 2023
Resposta da Secure The Bag
Dear Michele K,
Thank you for the fantastic review and for recognizing the efforts of Howard, Peter, and Bose! It's wonderful to hear that they were able to assist you promptly and alleviate your concerns. Your satisfaction is our top priority, and we're thrilled that your experience with STB has been positive. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Happy trading, and thanks again for choosing us! 🎉
Best regards,
Secure The Bag Support Team
The best by far!
I've tried other prop firms and to be honest secure the bag is my top by far. In terms of quickness to respond, leverage, withdrawal etc. Everything is just well thought out, quick and straightforward
24 de julho de 2023
Resposta da Secure The Bag
Dear Valued Trader,
We're truly honored to hear that Secure the Bag stands out as your top choice among prop firms! Your positive feedback on our responsiveness, leverage, and withdrawal process means a great deal to us. Our aim is to provide a straightforward and efficient experience, and it's rewarding to know that you appreciate our efforts. Should you ever need assistance or have any suggestions, we're here for you. Thank you for your trust and support! 🌟We're truly honored to hear that Secure the Bag stands out as your top choice among prop firms! Your positive feedback on our responsiveness, leverage, and withdrawal process means a great deal to us. Our aim is to provide a straightforward and efficient experience, and it's rewarding to know that you appreciate our efforts. Should you ever need assistance or have any suggestions, we're here for you. Thank you for your trust and support! 🌟
Best regards,
Secure The Bag Support Team
perfect experience
23 de julho de 2023
Resposta da Secure The Bag
Thank you for sharing your perfect experience! Your satisfaction is our top priority, and we're thrilled to hear that we lived up to our promise.
-Secure The Bag Support Team
*****Stay Away*****
*****Stay Away*****
This propfirm is the worst. I wouldn't recommend this company to anyone who is looking to trade... This company is "Money Grabbing " from hardworking people like you and myself. I only join this propfirm because of "Swaggy C" but I realized there's a lot of greedy people behind the team . I hope one day Swaggy C can branched off from these greedy people. The breached my account without notice. In phase 2 you have 100 days instead of the 65 days. They stated it's for new people. Any change within the company should have been across the board . And if not there should be a message alert to all a client's when there's a major change to the parameter of the business. Just like youYou can't have one thing on the website and make up stories. This company provide poor customer service, they literally don't care about their customer, No resolution. I'll continue my journey with FTMO.....FTMO is more reliable, legit, unlimited trading days, customer service is top-notch. Hopefully Swaggy C , in the future start is own propfirm I'll be there to support him. I am waiting to hear the lies they are going to post under my comment but I have already created a video and images of their website and my account and everything to show the public on YouTube . This company won't stay in business for too long. Guaranteed!!
21 de julho de 2023
Opinião espontânea
Resposta da Secure The Bag
Dear Dust Duty,
Thank you for taking the time to leave us a review and share your concerns. We take all feedback seriously and use it as an opportunity to learn and improve.
Firstly, we are sorry to hear about your dissatisfaction with our company. It is never our intention to appear "money-grabbing", and we're committed to helping all of our clients succeed in their trading careers. Our priority is to support traders, like you, in achieving their trading goals.
In regards to your account being breached without notice, we'd like to clarify that all actions taken are in strict compliance with the terms and conditions agreed upon at the beginning of your journey with us. We strive for transparency and fairness in all of our operations and would never intentionally create a situation of misunderstanding.
About the trading periods, we would like to clarify that the change from 65 days to 100 days was not arbitrary. The decision was made with the goal of providing additional flexibility to our traders. The challenges associated with a 100-day trading period represent a completely unique product from the challenge with a 65-day period.
We acknowledge your concerns about our customer service and apologize if you felt our team did not provide adequate support. We are always looking to improve and provide the best service possible. Your feedback helps us to do that.
Wishing you all the best in your future trading endeavors.
Best regards,
Secure The Bag Support Team
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