Secure The Bag Opiniões 536

Resposta da Secure The Bag

14/09/2023

Dear Kevin Doherty,

First and foremost, we sincerely apologize for the inconvenience you've experienced. At Secure The Bag, our aim is to always provide prompt and satisfactory resolutions to all our clients. It's disheartening to hear that this wasn't your experience, and we understand your frustration.

Again, we deeply regret the oversight and promise to take necessary actions to prevent such issues in the future. Which includes researching with our broker provider to ensure EAs are working as they should. Thank you for your feedback, and we hope to regain your trust.

Best regards,
Secure The Bag Support Team

Resposta da Secure The Bag

10/09/2023

Dear Josue Suazo,

Thank you for taking the time to share your feedback with us. We regret to hear about your dissatisfaction with our services.

Upon careful review of our records, the account associated with you did breach the daily loss limit. This is in accordance with the risk parameters we set to maintain the integrity of our trading environment and protect our traders and partners.

We strive to offer transparent and reliable services to all our clients, and these parameters are in place to ensure a sustainable trading experience. If you have further queries about the specifics of your account or would like clarification on our trading guidelines, please don't hesitate to reach out to our support team.

Best Regards,
Secure The Bag Support Team

Resposta da Secure The Bag

9/09/2023

Dear Omar,

Thank you for taking the time to share your feedback with us. We genuinely apologize for the experience you had with our service.

We strive to provide the best possible support to all our clients. It pains us to hear that you felt our service was lacking and that our support was not up to your expectations. We're constantly working on improving our services and your feedback is invaluable in this process.

Regarding your concern about refunds, unfortunately, we are unable to provide refunds for failed challenges due to a breach of the daily loss limit. This policy is in place to maintain the integrity and fairness of our system for all participants.

We appreciate your understanding and hope for an opportunity to serve you better in the future. If you have any further questions or concerns, please feel free to reach out to us directly, and we'll do our best to assist you.

Warm regards,
Secure The Bag Support Team

Resposta da Secure The Bag

5/09/2023

Dear Valued Trader,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that you're experiencing difficulties with our platform on Windows.

We are committed to ensuring our platform is accessible and user-friendly across all devices and operating systems. If you could provide more detailed information regarding the issues you're encountering, our technical support team would be eager to assist you in resolving them.

Please reach out to our support team at support@securethebag.com, and they'll guide you through the troubleshooting process. Your satisfaction is our top priority, and we hope to address and resolve your concerns promptly.

We appreciate your patience and understanding, and once again apologize for any inconvenience you may have experienced.

Best Regards,
SecureTheBag Support Team