They don't want you as a repeat customer.
Good quality polycarbonate lenses and the installers consistently did a good job. I was a repeat customer for months until I noticed that the anti-reflective coating I was paying extra for was absent from my last 4 pairs of frames I sent them. I pointed this out to CS and was told they would only refund the difference between the premium and standard lenses. No offer to install the lenses I paid for.








