Nebula Opiniões 90

The build quality looks and feels great and performs splendidly. Easy to setup although there was some settings tweaking needed to optimize for my specific use case. Luckily, techsupport at seenebula was as premium as the physical product. Very responsive with knowledgeable tips and setting changes.

Rundum zufrieden. Alles super geklappt.

Qualität is gut

Anker does it again! So far I love the projector. Ease of use, portability make it a go anywhere TV. The power brick does get a bit hot, but I just keep it cool with a small fan. Had some small issues with software.... customer support is very responsive!

Delivery on time. Good-quality device.

Schnelle Lieferung, tolle Qualität, Beamer sehr leise , automatische Bildeinstellung, Google TV integriert, tolle Ton- und Bildqualität ☺️

Brought a Cosmos projector 4 months ago, had problems so contacted costumer support, ive had so many emails constantly explaining the same problems even sending screenshots of my settings, sometimes it fails to connect to my soundbar via ARC, sometimes fails to connect to my WIFI, auto focus when startup even though that function is switched off, issues where software, so they sent a new projector out which i knew wouldn't resolve my problems, and it didnt, i was then told i had to take my old one to a post office to return it, like why am i having to go out of my way to sort there problems out ?, ive spent so much of my time and effort trying to resolve their issues i started to become angry and frustrated, thats when they started being rude and blatantly lying to me,
In 20 years of purchasing tech online ive never had such poor costumer service,
Cant recommend them nor write good things about this service

The device is working, but it’s dented and looks bad. It doesn’t feel like I’ve bought a new device that I’d be happy to own.

Purchased for £1500 purchased the 4k projector
Lasted 18 months and went off , was told that I was out of guarantee and offered 20 % discount on new purchase soooo angry as it was so expensive .Dont Buy it doesn’t last . I was told maybe dust or cooling mechanism but it’s out of guarantee nothing they can do but if I pay they will repair ..

Ich fühle mich bei Nebula gut aufgehoben. Man bekommt das Gefühl, dass man als Kunde geschätzt wird. Von der Bestellung, über die Lieferung und auch danach, wird man bestens betreut. Immer wieder gerne.

Fast delivery. Fast customer service. Was a bit surprised it came in 2 different packages.

Amazing quality product and can’t praise it enough. Stunning picture quality and through my home cinema setup just makes the whole experience majorly better. Going from a 50” 4K led tv to a screen capable of 120” is a major difference, the projector is capable of bigger screen sizes as well😱 highly recommend. Delivery could be offered faster but still got here within a week, given a bank holiday in between, so I’m very happy with the service received.

If I could give them ZERO stars, I would. 1 Star is a bit generous for what my experience was.
Billing Issues:
Unauthorized Charges: I was charged for subscriptions or services that I didn't explicitly agree to or was unaware I had signed up for.
Hidden Subscriptions: I was led to believe they were making a one-time purchase, but I was subsequently enrolled in recurring subscriptions without clear notification.
Difficult Cancellation Process: I experienced difficulty canceling subscriptions. There is no clear option to cancel within the app. The cancellation process is unreliable. I had to write them an email because it is impossible to opt out or cancel.
Lack of Transparency: There is a lack of transparency regarding billing, with no purchase records within the app and a lack of receipts or confirmations for charges.
Customer Service Issues:
Unhelpful Support: I was completely dissatisfied with the responses I received. They were unhelpful or evasive.
Overall:
The Nebula app has very questionable billing practices and poor customer service. I felt misled and frustrated with the whole experience. Be very cautious when using the app, particularly concerning payment information and subscription services.

I done a bit of research before buying my projector. although sadly the Cosmos 4 se was outside my firefighter wage price range. I settled for the capsule laser 3. One word ....WOW !.the quality this little projector has is incredible so easy to use with great picture quality. Next bit of down time myself and the firefighters will have great night watching sports with a few beers . Excellent job in making this product!
Also can't wait to set up outside with the grandchildren

Ich war überrascht von dem Sound, dazu ist die Bildqualität super, auch im halbdunklem Raum völlig ausreichend und die Lüfungsgeräusche stören gar nicht.

I never had seen this before it is amazing

Amazing! Exceeded expectations. Product is so versatile and easy to use.

Despite Nebula’s public response on my review claiming they want to resolve the issue, their internal support has told me not to contact them any further. They stated that the case has been closed and the final decision was made by their manager, Shane, under ticket number TNH784824715.

If this response was truly sincere, someone from your team should have reached out already with a resolution. Instead, you’re just doing damage control publicly while continuing to avoid responsibility behind the scenes.

If I don’t hear back with an actual resolution, I will be reporting this matter to Trading Standards and taking further action.