SEH BAC Opiniões 

2458
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Right from the beginning SEH were easy to work with. I wanted a specific design for my windows which weren't in their catalogue or showroom. We reviewed the design a couple of times until I was comple... Ver mais

Classificada 5 em 5 estrelas

We have had excellent experiences with SEHBAC in Chelmsford. We had Mark Heyward come and give us a quote for cladding, front door and back door. Survey process was incredibly thorough. Instalation of... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had Clive Moseley come from SEH BAC along with a Kubu representative to fit additional security to our previously installed doors and window. Clive was incredibly helpful and the customer service... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have had three windows replaced by SEHBAC and this is the second time that we have used this company. We are very happy with the quality of the product and the efficiency of their technicians. Thi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Instalador de vidros duplos
  2. também em
  3. Fornecedor de portas
  4. Instalação e fornecimento de conservatórios
  5. Loja de portas
  6. Serviço de instalação de janelas
  7. Vidraceiro

Sobre SEH BAC

Escrito pela empresa

Browse Our Windows Browse Our Doors Browse Our Conservatories Browse Our Home Extensions Browse Our Roofline Products Browse Our Cladding

SEH BAC are the leading double-glazing installer serving the South East of England. We are one of the longest-serving home improvement providers in the UK, with 50 years’ experience installing to homes and that, combined with our customer commitment, has seen us build up our exceptional reputation amongst homeowners in Essex, Suffolk and beyond. Our multi-award-winning product range includes high-quality windows, doors, conservatories, orangeries and extensions. We are accredited by the relevant industry bodies and associations, meaning you can buy with confidence and be sure that all our products meet strict security, energy efficiency and quality standards.

As recent winners of ‘Best Showroom’ at the Emplas Best Showroom Awards, and ‘Extension Designer of the Year’ at the Ultraframe Awards, and winners of some of the biggest industry awards in the past, including ‘South-East Company of the Year 2019’ and ‘Installation of the Year,’ you can be sure that we are a locally reputable and expert installer.

10 year guarantee

Great materials, fantastic service.

It’s important to be confident of quality when you invest in a product for your home. Quality is at the heart of everything we do, which is why we ensure all our products are of the very best quality. As well as choosing only the best materials, we also treat them to ensure they look their best and as good as the day they were installed for years to come. We’re so confident about our products that will offer a ten year guarantee. We value our customers and care about our workmanship and good reputation. Under the terms and conditions of this guarantee, we’ll be at your service for the next ten years. This guarantee is transferrable subject to an inspection/administration fee.

Informações de contacto


4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,6

Todas as opiniões

(2458)

173 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

NEW WINDOW

Polite and professional and very pleased with the window and the fitter. Cleaned up after fitting, leaving everything tidy.
Only couple of things that stopped me giving 5 stars, one being only given 1 key to the window, which I don't find very good, because it can be quite easy to misplace a key. Other thing, was an email is sent with a date for it to be fitted and if as was my case, I could not make the date, I had to ring and change it; easier if they rang to make a date in the first place.

3 de agosto de 2026
logótipo da SEH BAC

Resposta da SEH BAC

Thank you very much for taking the time to leave us your review. We’re delighted to hear that you’re so pleased with your new window and, in particular, with the service provided by our fitter. It’s great to know that everything was left clean and tidy following the installation.

We also appreciate you highlighting the two areas where we could improve. We understand your comments regarding only receiving one key and appreciate that having a spare would provide additional peace of mind. We will certainly take this feedback on board.

With regard to the installation date, we also understand your point. Our current process is designed to provide customers with a confirmed installation date in advance, we appreciate that being contacted first to agree a suitable date can be more convenient. Your feedback will be shared with the relevant team as we continually look at ways to improve the customer experience.

Thank you again for choosing SEHBAC and for your positive comments. We’re very pleased that, overall, you are happy with your new window and the installation.

Enjoy your new SEHBAC products!

Classificada 5 em 5 estrelas

Very good so far.

Very friendly, professional and polite. Good communications via phone and email. Timely quotations and correspondence. Appears to be good value for money considering the triple glazing upgrade and whem compared yo two other similar quotes. As yet unfitted.

25 de agosto de 2026
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Resposta da SEH BAC

Greatly appreciate the positive feedback, we look forwards to installing your products.

Many thanks

SEHBAC

Classificada 5 em 5 estrelas

Fantastic service!

Fantastic service from visiting the showroom in Southend, the sales representative home appointment, the surveyor home visit and the fitting of our composite front door.
Everyone was professional and friendly - we were kept informed of the estimated delivery date. The fitter did an excellent job fitting our door, and making sure we were happy with the fitting. Everything was left clean and tidy. A fantastic service from start to finish!

24 de abril de 2026
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Resposta da SEH BAC

Thank you so much for your fantastic review! We’re delighted to hear that you were so pleased with the service from start to finish, from our Southend showroom through to the installation of your new composite door.

It’s wonderful to know that the whole team were professional and friendly, and that you were happy with the fitting and the way everything was left. We’ll be sure to pass your kind comments on to the team.

Thank you for choosing SEHBAC!

Classificada 1 em 5 estrelas

Poor service from start to finish £3000…

Poor service from start to finish £3000 door fitted by this company. Enough is enough my 86 Year old mother has been trapped indoors today during this heat wave with my dog as the door will not open from the inside or with a key she had to pass out the window to a friend. I was 8 hours away. I will be trying to see a director in person tomorrow.

13 de agosto de 2026
Opinião espontânea
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Resposta da SEH BAC

Thank you for bringing this to our attention. We are extremely sorry to hear about what happened, particularly given your mother’s age and the distress caused by being unable to safely leave the property. We fully understand how serious and concerning this situation must have been.

However, please note that we did not hear from you until after the company had closed, so unfortunately we were unable to assist you directly at the time. We picked up your voicemail first thing this morning, and everything was dealt with promptly and the necessary arrangements were booked in for you straight away.

We sincerely apologise for the distress caused and appreciate your understanding.

Classificada 5 em 5 estrelas

Very satisfied. We have used the company 3 times and…

We have used the company 3 times and fitting and product has been good quality although they have made the same mistake 3 times by bringing the wrong windows. The problem was quickly rectified and the fitting commenced. As I say fitters are very good quiet and polite and the windows are very good quality

30 de julho de 2026
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Resposta da SEH BAC

Thank you for the 5 Star Review! We are glad any issues were quickly resolved and thank you for your continued custom. Enjoy your installation.

Classificada 5 em 5 estrelas

New front door.

The man who installed my new front door was puntual, and very passionate about his work. I wanted to have an installation by a professional company.

30 de julho de 2026
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Resposta da SEH BAC

Thank you for the 5 Star Review!

Classificada 5 em 5 estrelas

My door wouldn’t lock properly

My door wouldn’t lock properly, likely caused by all the recent heat - on a south facing conservatory.
I called the helpline to check my guarantee, Siobhan was brilliant, she checked immediately & had the repair booked in for the same day! Ed the engineer arrived right on time and it was all fixed by lunchtime.
Brilliant response, brilliant service, lovely, polite and helpful staff. Thank you so much.
SEHBAC were recommended to me, & I have no hesitation recommending them to others.
Thank you!

21 de julho de 2026
Opinião espontânea
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Resposta da SEH BAC

Thank you for the 5 Star Review Sarah and for the kind words about our team we will be sure to pass these along.

Classificada 5 em 5 estrelas

We were impressed with our meeting with…

We were impressed with our meeting with Mark Heyward who took his time explaining the product for both windows and the glass conservatory roof and the features e.g, locking security, UV light protection etc. In the case of the windows we were shown various colours for UPVC windows and the opening features. For our storm porch he guided us for the various options for opening the doors plus security features. Overall he was very thorough in his presentation and won our hearts with his professionalism and made our decision to choose SEH BAC plus we had our original windows and storm porch were installed by BAC way back in 1997. However, we missed adding any other features as tiple glazing does not accommodate such addition but maybe in future it might be possible

29 de junho de 2026
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Resposta da SEH BAC

Thank you for the 5 Star Review and for your lovely feedback of our salesman Mark, we will be sure to pass this along. We look forward to your up coming projects.

Classificada 5 em 5 estrelas

Excellent quality windows

Couldn’t fault SEH BAC from there sales department to the fitters
Had four windows fitted and as we are in a conservation area we had to go with the heritage range which increased the price but also increased the quality of there product
Windows are of the highest quality and the fitters we had (John and Paul ) worked really hard as it was one of the hottest days of the year.
They made a fantastic job
Would definitely use this company again and will be recommending them to all my friends.

29 de junho de 2026
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Resposta da SEH BAC

Thank you for the 5 Star Review! We are thrilled you received the fantastic service we pride ourselves on. We will be sure to pass on your kind words to John and Paul. Enjoy your installation.

Classificada 5 em 5 estrelas

New build conservatory

From the designer Stuart to project manager Cliff had such a smooth build of our conservatory. I was always kept up to date from Cliff and prompt responses to any questions I had. Never left hanging around. Zak electrician was always on time, friendly very professional and efficient. I am glad I went with SEHBAC in Hertford The final outcome of the new build we are very happy with. Thank you to all the builders and team for making this a pleasant experience. I would recommend without hesitation.

1 de julho de 2026
Opinião espontânea
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Resposta da SEH BAC

Thank you for the 5 Star Review Lisa! We are thrilled you received the fantastic service from all members of our team on which we pride ourselves on. We hope you enjoy your conservatory.

Classificada 5 em 5 estrelas

Shattered glass in conservatory

I can’t praise Siobhan enough with understanding of the problem we had when are glass shattered, Siobhan was very professional in every aspect and explained everything to me ( this is the first time this has happened), a special mention to Darren and the lads that came and fitted the new glass, highly recommend the company

29 de junho de 2026
Opinião espontânea
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Resposta da SEH BAC

Thank you for the 5 Star Review Darren! We will be sure to pass on the kind words to our team.

Classificada 5 em 5 estrelas

Great experience from start to finish

Great experience from start to finish. This company makes purchasing doors and products very simple. They were honest about what different products will do and help to guide me into the right direction for what was needed for my property would highly recommend.

29 de junho de 2026
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Resposta da SEH BAC

Thank you for the 5 Star Review Dwain! We are thrilled you received the excellent service we pride ourselves on.

Classificada 5 em 5 estrelas

All very easy to choose what you want

All very easy to choose what you want, quick survey and installation put in place once ordered and around our availability. Friendly staff that just got on with the job quickly and left it tidy.

15 de junho de 2026
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Resposta da SEH BAC

Thank you for the 5 Star Review and we are thrilled you received the fantastic service we pride ourselves on. Enjoy your installation.

Classificada 5 em 5 estrelas

Better than a Caribbean Cruise

If you’re spending the equivalent of a Caribbean cruise on a new front door, you want to know it’s worth every penny. Gav T did a fantastic job—he was fast, efficient, and left me with a beautiful new front door that I’d almost rather have over a holiday! I highly recommend this company.

12 de junho de 2026
Opinião espontânea
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Resposta da SEH BAC

Thank you for the 5 Star Review! We will be sure to pass the kind words on to Gav. Enjoy your installation

Classificada 1 em 5 estrelas

After many years of being a loyal…

After many years of being a loyal customer, I made a request for a quote for a door and after talking to a sales rep, i was then harassed through email, text and multiple phone calls. Your aggressive sales tactics have just lost you a customer

11 de junho de 2026
Opinião espontânea
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Resposta da SEH BAC

We’re very sorry to hear about your experience, especially after your many years as a loyal customer. What you described is not the experience we want anyone to have.

Our intention was to follow up on your quote request and provide assistance, but we clearly overstepped and caused frustration. We sincerely apologize for this.

Your feedback is being taken seriously and will be shared with our sales management team so we can review our follow-up practices and ensure this does not happen again.
Thank you for bringing this to our attention.

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