I have purchased several enamel jewellery pieces from Selenichast and was satisfied with their quality. I could not find these designs elsewhere. They were presented in nice cardboard boxes and delive... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I never bought anything however upon browsing I saw the exact necklace I bought off either temu or shein (can't remember which) I got it for about 6 euro yet these are selling it for over 30 euro. Thi... Ver mais
A empresa respondeu
2nd PURCHASE. First was fine. 2nd a disaster. Paid extra for expedited shipping for a $150 necklace. MM did NOT expedite the shipping -- slow way USPS. USPS called the address "undeliverable" an... Ver mais
A empresa respondeu
+ I adore the jewelery they sell. It is as pretty as pictured. + Always some sort of sale, so keep track on the jewelery you like and you might get a better price + / - the charms are of good qua... Ver mais
Informações sobre a empresa
Escrito pela empresa
Selenichast, With the word Seleni, representing our bright moon in ancient greek, followed by the word Chast, encouraging purity, Selenichast exists to celebrate the beauty of nature. Together, We offer thoughtfully created jewelry pieces that empower you to be one with the natural world. Borrowing ideas from our greenery, our oceans and our wildlife, our mission is to help you embrace and to live in harmony with nature.
Informações de contacto
Estados Unidos da América
- selenichast.com
3,5
Aceitável
94 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quality jewellery at reasonable prices
I have purchased several enamel jewellery pieces from Selenichast and was satisfied with their quality. I could not find these designs elsewhere. They were presented in nice cardboard boxes and delivered within the expected time frame. I also previously purchased a mystery box and was disappointed that the item had scratches, but this was quickly and easily rectified by customer service offering a gift card if equivalent value.
31 de janeiro de 2026
Opinião espontânea
Resposta da selenichast.com
Dear Kay,
Thank you so much for your thoughtful and detailed review! We’re really happy to hear that you’ve enjoyed our enamel jewelry and designs. It truly means a lot to us 💝
We’re also very sorry again about your previous experience with the mystery box, but we’re glad our team was able to resolve it for you quickly. Your understanding and support mean everything to us.
Thank you for being such a valued customer. We look forward to bringing you more pieces you’ll love!
Best wishes
Selenichast Team
I love their style and the quality
I love their style and the quality. It’s very good choice for a gift for my friend and family .
18 de março de 2026
Opinião espontânea
Resposta da selenichast.com
Dear Katy,
Thank you so much for your kind words! We truly appreciate your support and are so happy to hear that you had a positive experience with us. It means a lot to our team, and we hope to see you again soon 💛
Have a lovely day. 💝
Best wishes
Selenichast Team
Good design but poor quality
The design of the jewerly is really nice, so much that attracted my attention online. But the materials are really cheap compared to the price. Not even 1 month after the purchase and the gold finish is already gone!
6 de março de 2026
Opinião espontânea
Resposta da selenichast.com
Dear Giuseppe,
Thanks for sharing your feedback. We’re truly sorry to hear about your experience.
We have already reached out to you by email regarding this issue and have arranged a replacement for your necklace. Your satisfaction is very important to us, and we want to make sure this situation is resolved properly.
Our jewelry is designed by our own team, and we take both the design and quality very seriously. Occasionally, factors such as frequent contact with water, perfume, or chemicals can affect the gold finish over time, but the situation you described happening within such a short period is definitely not the experience we want our customers to have. That’s why we immediately arranged a replacement once we saw your message.
Please kindly check your email for our message so we can continue assisting you. If you have any additional concerns, we’ll be more than happy to help.
Thank you again for bringing this to our attention and giving us the chance to make things right.
Have a lovely day. 💝
Best wishes
Selenichast Team
Drop shipping scam
Drop shipping scam. All their jewelry can be found of Ali Express, Shein, Temu, etc.
Edit: Your products can literally be found on wholesale websites for a fraction of the price you charge, and your products literally break due to being poorly made, but lol suuuuuuure go ahead and claim you aren't drop shippers. Clowns.
18 de fevereiro de 2026
Opinião espontânea
Resposta da selenichast.com
Dear Mackenzie,
Thank you for sharing your concerns. We’re truly sorry to hear that you feel this way about your experience.
We would like to clarify that we are not a dropshipping scam. We work directly with our own production partners and quality control team to design and manufacture our jewelry. Like many brands in today’s global supply chain, similar-looking products may appear on large marketplace platforms. However, that does not mean they come from the same source, use the same materials, or follow the same quality standards.
We stand behind the quality of our products and are always happy to address any specific concerns about materials, craftsmanship, or your individual order. If there is anything about your purchase that did not meet your expectations, please contact us directly. We genuinely want to make it right.
We value every customer and take feedback seriously. Thank you for allowing us to respond.
Best wishes
Selenichast Team
been waiting over a month and still not…
been waiting over a month and still not a single thing heard back, tried calling them at 16267250474 DURING THEIR WORK HOURS and still haven’t heard shit.
10 de fevereiro de 2026
Opinião espontânea
Resposta da selenichast.com
Dear Nicholas,
We’re truly sorry to hear that you felt unable to reach us. We actually sent you an email proactively and kindly ask that you please check your inbox (and possibly your spam folder) for our message. We’re more than willing to assist you.
Regarding your order placed at the end of January, we have checked the latest tracking update and can confirm that your package has already arrived at the destination and is currently out for delivery.
There have unfortunately been some delays due to weather conditions, which are beyond our control. We completely understand how frustrating waiting can be, and we sincerely apologize for the inconvenience this has caused.
Please rest assured that we are continuing to follow up with the carrier to ensure your package is delivered as soon as possible.
We value your feedback as it helps us improve our products and services. We hope you will give us another chance to provide you with the quality and experience you deserve.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best,
Selenichast Team
actually impressed with these earrings…
actually impressed with these earrings i got as a gift. the packaging was so nice i didn't even have to wrap them myself. definitely a win.
6 de novembro de 2025
Opinião espontânea
I never bought anything however upon…
I never bought anything however upon browsing I saw the exact necklace I bought off either temu or shein (can't remember which) I got it for about 6 euro yet these are selling it for over 30 euro. This site has some beautiful things however this was enough to turn me off.
27 de dezembro de 2025
Opinião espontânea
Resposta da selenichast.com
Hi Stacy,
Hope you're having a great week! Thank you very much for your feedback. We completely understand that seeing similar-looking products at different prices can raise questions.
In fact, there are many look-alike versions on the market. However, the price difference often lies in details that aren’t immediately visible. Our necklaces are made with materials such as 18K gold plating, 925 sterling silver, and anti-allergy protective coatings, while lower-priced alternatives are often made from alloy materials that oxidize more easily and may cause skin irritation.
As an original brand, we also invest in unique designs, strict quality control, and reliable after-sales service, all of which contribute to the overall value of our products. We encourage customers to compare wear comfort, durability, and overall quality, and we believe the difference will be noticeable over time.
If you have any concerns with your purchase, please feel free to contact us. We offer a hassle-free return and exchange policy and are always happy to help.
Best wishes
Selenichast Team
[UPDATE] SCAM and a huge disappointment
Made my purchase during Black Friday. The parcel was marked as “shipped” two days later, but the tracking link sent to me led to a suspicious Chinese website showing no information at all. Checked on Royal Mail directly, status remained “We’re expecting it,” meaning they never received the parcel from the sender. Waited another two weeks. Still no update.(For comparison, I ordered items from another small retailer on the same day and received everything within a week as promised.)
Wrote my first enquiry email. Took them two days just to send me a useless reply telling me to contact Royal Mail to see if I can collect it myself to "speed things up.” How? How am I supposed to collect a parcel that they never received in the first place?
Wrote another email. After another two-day wait, they provided no explanation, no accountability, no timeline, just the same pointless “we’re following up and urging them.” They also refused to issue a refund. No promises, no deadlines, not even basic customer service. (And tracking status still showing expecting)
At this point, it feels like once they take your money, nothing else matters to them. Still no parcel, still no refund.
If you prefer donating money to scammers rather than to actual charities, go ahead and shop here.
[UPDATE - DEC 17th]
Raised a refund via PayPal and received it within two days. After the refund was issued, they told me I could keep the parcel and revise my review. Few days later, I eventually received the parcel - inside were only shattered paper and broken boxes. There were no necklaces or products of any kind. Delivery issue? Possibly. But how do you explain the complete absence of items and the deliberately assembled packaging? With the delays, lack of explanation, and what was ultimately delivered, my experience speaks for itself. I'm sharing this update for transparency.
26 de novembro de 2025
Opinião espontânea
Resposta da selenichast.com
Dear EC,
We are truly sorry that you still haven’t received your package. We understand how frustrating this situation can be. The tracking information has not updated because the shipment is experiencing delays, or the package may have been lost in transit.
Please rest assured that we are actively following up on your order with the logistics team. If the package is confirmed lost, we will arrange a refund or send a replacement for you right away.
Thank you for your patience, and we sincerely apologize for the inconvenience caused. If you have any questions, please feel free to contact us anytime.
Have a lovely day. 🥰
Best wishes
Selenichast Team
Selenichast has been very helpful.
Selenichast has been very helpful.
I initially ordered some necklace and earrings for my other half, but then I later changed my mind and would like to cancel the order.
Their customer service team are very helpful and proceed the refund promptly.
If there are any given opportunities, I'd like to order from them again.
5 de dezembro de 2025
Opinião espontânea
Beautiful jewelery but long delivery
+ I adore the jewelery they sell. It is as pretty as pictured.
+ Always some sort of sale, so keep track on the jewelery you like and you might get a better price
+ / - the charms are of good quality. The necklace itself is decent, but can be switched out after the purchase.
- Long arrival time, it took 3 weeks and 1 day from I ordered until I got the package.
- The tracking number I had to write manually, as the link only brought me to the tracking site but didn't input the tracking number automatically.
11 de novembro de 2025
Opinião espontânea
beautiful bracelet and ring
I've always loved floral designs, and Selenichast does them beautifully. The nature-inspired pieces are delicate and exactly my style - I can't help but come back for more!
5 de novembro de 2025
Shipping was super fast
Shipping was super fast, arriving just in time for my trip. I wore the cute berry necklace while on vacation and it looked perfect with my outfits!
5 de novembro de 2025
Extremely Slow Refund & Poor Delivery Service, Order Number: 67497
I ordered a ring from Selenichast in October, and the experience has been very disappointing. They used a delivery company called Ecoscooting that I had never heard of before, and the package was returned without ever being delivered to me.
Since then, I’ve been emailing Selenichast to request my refund. They do reply to messages, but the issue is that the refund is still not processed. Today is November 20, and I’ve been waiting far too long. Every time they tell me to “wait for the bank,” but nothing changes.
The combination of a problematic shipping company and a very slow refund process makes this experience completely unacceptable. Based on my experience, I’m never ordering anything from them ever again.
20 de outubro de 2025
Opinião espontânea
Resposta da selenichast.com
Hi Lamn，
We are very sorry for the inconvenience caused during your shopping experience. We have already processed the refund for your order. As this was an international transaction, the refund may take a little longer to appear on your side, and we truly appreciate your patience.
Thank you for sharing your thoughts with us. Your feedback is very valuable and helps us understand how we can continue improving in the future.
If you have any questions or ever need assistance, please feel free to reach out to our support team at any time. We are always here to help.
Have a lovely day. 💖
Best wishes
Selenichast Team
Adorable packaging
My order arrived in the cutest little box and everything was packed with such care. Felt genuinely thoughtful, loved!
16 de novembro de 2025
Amazing quality and fast delivery
I ordered from this shop for the first time and I'm so happy! The necklace is lovely, feels solid and well-made, amd shipping was super quick. Everything was easy and pleasant.
23 de outubro de 2025
Beautiful jewelleries
I ordered some jewelleries and they all look just as beautiful as the pictures shown on their site. Beautifully packaged! Lovely! I will order again!
4 de novembro de 2025
Opinião espontânea
Les bijoux sont magnifiques
Les bijoux sont magnifiques. Temps de livraison un peu long mais je recommande !
28 de julho de 2025
Opinião espontânea
Fast delivery and well-packed
Fast delivery and well-packed. The necklace arrived much earlier than I expected.
19 de julho de 2025
Scammed
The order went smoothly up until the point of paying for my order. After that no-one answers the emails, no orders are being shipped and no explanations given. I think its obvious what a scam is. Please protect yourselves and do not buy from here.
17 de julho de 2025
Opinião espontânea
Resposta da selenichast.com
Dear Jon，
We're truly sorry to hear about your frustrating experience, and we understand your concern. We want to assure you that we are not a scam, and we take all customer feedback seriously.
There seems to be a misunderstanding or an issue with your order that we want to resolve immediately. To help us investigate and find out what happened, could you please provide your order number?
Once we have your order number, we will look into the matter right away. If it turns out your order wasn't received, we will absolutely process a full refund for you.
We value your business and are committed to ensuring your satisfaction.
Have a lovely day.
Best wishes
Selenichast Team
bracelet abeille
J'ai commandé un bracelet abeille avec tournesol pour mon mariage qui est sur le thème de l'abeille. Bracelet bien reçu bien emballé dans une boîte pour cette commande je ne suis pas déçu je reviendrai probablement sur le site.
2 de julho de 2025
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.