Selkiehaircare Opiniões 

194
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I love this shampoo and conditioner. My hair feels softer and looks shinier than it has for years and I love that it’s better for the environment too. It is expensive but worth it. When I first... Ver mais

Classificada 5 em 5 estrelas

I purchased the Selkie Shampoo & Conditioner after watching Cicely on Dragons Den. I had been looking for an alternative to shop bought brands and I have not been disappointed the Selkie products they... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Has to be the worst shampoo and conditioner I’ve ever used. I bought the set after seeing it on Dragon’s Den because I loved the concept but unfortunately from the moment the shampoo touched my hair i... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wonderful brand! Is always tricky trying to choose between more natural and sustainable products and products that actually work ... With selkie you don't have to choose because it does both. Hair loo... Ver mais

A empresa respondeu


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

194 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 41% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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4,4

Todas as opiniões

(194)

108 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Can’t recommend this product enough

Can’t recommend this product enough ! My hair hasn’t felt this healthy in years . I have my old hair back . Thank you Selkie x

1 de setembro de 2024
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Resposta da Selkiehaircare

Awwwh amazing! You're most certainly welcome x

Classificada 1 em 5 estrelas

Not impressed I wanted to love this but…

Not impressed I wanted to love this but the conditioner made my hair very dry and tangled, the shampoo was better but dried out my scalp a lot. I didn’t realise that I set up a subscription, they don’t accept returns and I am unable to login and have no way to cancel. AVOID

So then after this review I get this “ hank you for reaching out. We cancelled your subscription for you immediately after receiving your Trustpilot review. Although your refund request comes outside of our 7-day return window, we would be happy to make an exception and honour the refund, provided you agree to remove the review on Trustpilot that contains some inaccuracies.
As a small business striving to make a positive impact in the haircare industry, it's incredibly important for us to maintain accurate feedback. Reviews that contain false information can be very damaging, and we always aim to provide the best service possible. We would have gladly resolved this issue for you if given the chance and we most certainly provide multiple ways to cancel subscriptions, one of the main ways being to contact our customer service team. We would have even been able to stop your refill shipment from reaching you as well.

Please let us know if you'd be willing to update your review, and we will provide information on where to send your refills to receive your refund.

Best wishes,

The Selkie Team 💛”
I don’t feel I was being inaccurate or lying as was implied. It feels very shady that they will only refund if I agree to remove my initial review. I wonder how many bad reviews have been deleted? Their website states that if you change your mind they will not refund you, so I am not sure what they are talking about a 7 day window? If their customer service was good and not so aggressive I would have updated my review anyway. My advice to them is make it clear in the first box sent to include a card saying that you set up a subscription and details on how to cancel or amend it. I have an online business too and I have hundreds of reviews but not a single bad one because I believe in exceptional customer service and I have made making every customer happy my priority. I think an unhappy customer is an opportunity to turn it around and not to accuse them of lying or to threaten them.

31 de agosto de 2024
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Resposta da Selkiehaircare

Thank you for your feedback. We’re genuinely sorry to hear about your experience, but we haven’t received any communication from you that would have allowed us to assist. At Selkie, transparency and customer satisfaction are our top priorities and we would have been more than happy to help you, including accepting a return and cancelling your subscription. We truly wish you had contacted us first so we could have resolved this for you.

Classificada 5 em 5 estrelas

Sooo soft

I have only tried it once but Selkie makes my hair so soft. I love that it’s environment friendly too! Excited to keep using it ☺️

22 de agosto de 2024
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Resposta da Selkiehaircare

Amazing! We're so glad you're enjoying it Tahlia 💛

Classificada 2 em 5 estrelas

Lovely concept but not for thicker hair

I have been trialing both the shampoo and conditioner after discovery them at the Salad Days Market. Lovely packaging, and great concept, but sadly both do not work for me. I have naturally wavy hair and have tried double cleansing but my hair still feels dirty after washing. The product leaves a residue and I find myself having to wash more often than usual.

19 de agosto de 2024
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Resposta da Selkiehaircare

Hi Tamara, thank you for taking the time to share your feedback. We’re sorry to hear that our shampoo and conditioner didn’t work out for your hair. We’ve worked hard to develop a haircare line that’s both effective for a wide range of hair types and free from harsh synthetic ingredients, all while being completely sustainable. However, we understand that everyone’s hair is unique, and we regret that our products didn’t meet your expectations. We truly appreciate your input and will continue striving to offer a wider range of formulations to accommodate for more specific needs. Thank you again for your honesty and support! 💛

Classificada 5 em 5 estrelas

Dry, dull and stringy hair fixed

Dying my grey roots for a few years left my hair dull and stringy plus hard water made it worse. But after using Selkie products, my hair looks soft and shiny. It really feels like I got my young hair back from 10 years ago.

15 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Not working for me

Not getting on with this shampoo at all. Have followed the online videos, but just can not seem to get a good foam with this product. It foams a little in the hands, but semes to just dissappear into the hair and my hair is greasy straight after washing. I have dry hair generally, I usually only wash once a week, but my scalp and hair just don't feel clean after using this. Very disappointing as I really want a sustainable shampoo that works!

6 de maio de 2024
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Resposta da Selkiehaircare

Hi Faye, we're really sorry to hear you're not getting on with the shampoo!

We chose to make our shampoo completely sulfate free due to the benefits this can have on the health of your hair and scalp. But as you mentioned, it doesn't necessarily foam as much as shampoo's with sulfates in, so it might feel a little different to what you're used to to begin with. Have you checked out our video that shares tips on how to get a good foam? This is different to our tutorials video and might help you achieve the desired foaming you're looking for! https://www.instagram.com/reel/C6MfZX0NHLE/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

To begin with, whilst you're getting used to the shampoo, you could also try 'double cleansing' to ensure that you feel like you're removing all the product from your hair, as our shampoo should definitely leave your hair feeling clean!

We really do not aim to disappoint with our products, hopefully using these tips might help 💛

Classificada 5 em 5 estrelas

Absolutely love using Selkie I have…

Absolutely love using Selkie I have damaged bleached hair and my fly always have improved massively along with my hair feeling so soft and shiny :) 1000% recommended!

5 de maio de 2024
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Resposta da Selkiehaircare

Yayyy! Thank you Chloe, so glad you're loving it 💛

Classificada 5 em 5 estrelas

No intention of EVER switching back

I’ve been using Selkie as my shampoo and conditioner for months now and I can honestly say I have no intention of EVER switching back to another brand.

Before Selkie, I was trying so many different brands and products in an attempt to tame my knotty nightmare of a mane - nothing worked. I started to develop real issues with knots once I decided to fully embrace my natural waves about 7 years ago, and was told it would eventually sort itself out - but needing to spend an hour brushing my hair in the shower every time I washed it for 7 years was, quite frankly, a terrible experience.

I switched to Selkie with the main hope it would help the knots but was doubtful it would do much as I had tried sooo many other brands - I was wrong to be doubtful. I still get knots, sure, as that’s just my hair type, but it takes minutes to brush out now, not hours. I have also noticed far less hair fall out as a result and even quick new growth again! I need to wash my hair far less frequently now, too. I used to feel my hair getting greasy the day I washed it and absolutely needed to wear it up from day 2… now I can have my hair down comfortably for 3 days if I wanted to! On top of this, I used to have to switch to a different brand every couple of months as my hair would start going funky if I used the same brand for too long but I’ve not had that with Selkie. The bottles last me about 2 months (I have looooong hair that I wash 2-3 times a week) and my hair is left feeling so clean and nourished every time - the results have been consistent for me. I genuinely couldn’t be happier.

I’ve finally found shampoo and conditioner that doesn’t make me want to chop all my hair off or dread hair wash day - thank you Selkie 🙌🏻

5 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely shampoo and conditioner

Really great products. They smell really lovely and they were easy to use. Mixing the powder with water in the bottles was enjoyable and easy. A great alternative to standard shampoo and conditioner that aren’t very sustainable.

3 de abril de 2024
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Resposta da Selkiehaircare

Thanks for your review Daisy! So pleased you love our sustainable alternative 💛

Classificada 5 em 5 estrelas

Finally a Shampoo that works for my fine hair

As soon as I saw this on Instagram I knew I needed to try this because I'd wanted to ditch the supermarket rubbish but had not gotten on with shampoo bars and there weren't many other options out there.
I was very impressed with the mixing process and it 100% made me feel like a scientist (Ha!).

I have fine hair that gets weighed down by usual moisturising shampoo (turns super greasy) and then dry if I use any other kind but I found from my first Selkie use my hair felt bouncey, fuller and less frizzy.

Overall I am super happy with Selkie and would highly recommend!

P.S Hope you bring out more hair care as you grow! Keep up the great work Team Selkie

1 de abril de 2024
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Resposta da Selkiehaircare

Thanks so much for your review Thea, we are so happy that you're loving your results! Absolutely, we aim to have a full range of sustainable, natural hair products. Watch this space! 💛

Classificada 5 em 5 estrelas

Amazing product!!

Amazing product!!!

I have been using this product for a while now and it is fantastic. My hair feels great and I recently got a hair cut and my hairdresser had told me I had new hair growth! The product also goes a very long way, I don’t feel like I have to use a lot.

I am recommending to absolutely everyone.

1 de março de 2024
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Resposta da Selkiehaircare

Thank you so much for sharing your review Sophia! That's amazing that you've had new hair growth 💛 So glad you love it and thank you for spreading the word ☺️

Classificada 5 em 5 estrelas

I love this product

I love this product, i have been using variety of products to help me control my hair fall but nothing showed me good results but Selkie has changed my hair texture and I can see the changes in my hair length as well. I would definitely recommend this new Gen natural hair product for a must try!!!

16 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing product

Amazing product. Have been trying to find the right shampoo and conditioner for ages and finally found it! My hair felt amazing just after the first use and others have even noticed the difference! Excited to order my subscription!

13 de janeiro de 2024
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Resposta da Selkiehaircare

Thank you so much for your review Fionnuala! We are so happy you love how it makes your hair feel 💛

Classificada 5 em 5 estrelas

What a fantastic new product

What a fantastic new product
My hair has never been in this condition
Give it a few weeks to adapt but well worth it

14 de janeiro de 2024
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Resposta da Selkiehaircare

Thank you so much for your review Karen 💛 We're so pleased it's made your hair feel in great condition ☺️

Classificada 5 em 5 estrelas

Great for travelling!!

I bought this as I’m currently travelling and I wanted something that I could bring along (that wasn’t bloody travel size!)

First time using it felt amazing and I woke up the next day with super fresh hair that felt like it had been really cleaned for the first time.

I’ve now used it for a few weeks and even my boyfriend has noticed a change which is saying something!!

I started with the one off but will be signing up for subscription when I’m back from my travels 💗💗 (unless maybe they start to ship to South America 😍)

5 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Love the idea and ordered straight…

Love the idea and ordered straight away! I have been looking for a sustainable alternative to my usual shampoo and conditioner but did not want to compromise on quality. I am loving the products so far - it is easy to mix up and gives just as good (if not better!) results as my salon hair care at a fraction of the price. Will be using the subscription going forward!

16 de dezembro de 2023
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Resposta da Selkiehaircare

Thank so much for this feedback Sarah! We're so pleased that Selkie is providing these results for you, and saving you money! ☺️

Classificada 5 em 5 estrelas

Amazing products

Amazing products, something I’ve never tried before, but it made my hair feel so clean, shiny and healthy. Really great concept, totally recommend !!

23 de dezembro de 2023
Opinião espontânea

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